Core Viewpoint - The company West B is addressing customer concerns regarding its food production processes and is committed to making significant improvements to meet customer expectations [1][3]. Summary by Categories Customer Feedback and Apology - West B acknowledges the widespread attention and criticism it has received from customers, expressing gratitude for the feedback and concerns raised [1][3]. Planned Improvements - The company plans to transition from centralized kitchen processing to on-site cooking in stores by October 1, 2025, to enhance customer experience [3][5]. - Specific adjustments include: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Preparing children's meals, such as beef rice and beef patties, on-site. 3. Using fresh fish for children's fish sticks, cooked on-site. 4. Preparing lamb skewers, pork chops, and other dishes from raw ingredients in-store [5]. Quality Assurance - West B is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3][5]. - The company encourages ongoing customer suggestions for further improvements [3].

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback and recent controversies, aiming to enhance customer experience and ensure food safety [1][3][10]. Group 1: Adjustments to Food Preparation - West B will transition from centralized kitchen processing to on-site cooking at stores by October 1, 2025 [3]. - All dishes using soybean oil will switch to non-GMO soybean oil [3]. - Specific children's meals will be adjusted to be freshly prepared on-site, including beef rice, beef patties, and fish sticks [3][5]. Group 2: Customer Engagement and Transparency - The company is actively seeking customer suggestions for further improvements and is committed to ongoing rectification efforts [5][8]. - Founder and CEO Jia Guolong emphasized a commitment to transparency and customer-centric service, stating, "The customer is always right" [8][9]. Group 3: Impact of Recent Controversies - The recent controversy involving influencer Luo Yonghao has led to a significant drop in customer traffic, with reported daily revenue losses of up to 1 million yuan on September 10 and 11, and an estimated drop of 200,000 to 300,000 yuan on September 12 [10]. - Jia Guolong acknowledged the impact of the controversy and expressed that it has prompted the company to improve [9][10].

Core Viewpoint - Xibei Catering Group has issued an official apology, acknowledging a significant gap between its production processes and customer expectations, and committing to improvements to enhance customer experience [2][5]. Summary by Sections Apology and Commitment - The company expressed deep apologies for the inconvenience and concerns caused to customers, stating that it will adjust its central kitchen processing to on-site cooking in stores by October 1, 2025 [2][5]. Specific Adjustments - The following adjustments will be made across all stores: 1. All dishes cooked with soybean oil will switch to non-GMO soybean oil. 2. The children's dish "Beef Braised Rice" will be prepared fresh in-store. 3. The children's beef patties will be made fresh in-store. 4. The children's cod fish strips will be replaced with fresh-cut large yellow croaker, fried and grilled on-site. 5. Lamb skewers will be freshly cut, skewered, and grilled in-store. 6. The pork chop dish will use fresh pork ribs cooked on-site instead of semi-finished products. 7. The "Pork Sandwich" will use fresh meat cooked in-store [2][3][5][6]. Additional Measures - The company is actively communicating with upstream suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3][6]. - Xibei encourages customers to continue providing feedback and suggestions for further improvements, emphasizing a commitment to transparency and customer satisfaction [6][7].

Core Viewpoint - The company West Be is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance customer experience and meet expectations by transitioning from centralized kitchen processing to in-store cooking by October 1, 2025 [1][3][5] Summary by Categories Adjustments to Food Preparation - All dishes using soybean oil will switch to non-GMO soybean oil [4] - Children's meal beef stew sauce will be prepared fresh in-store [4] - Children's meal beef patties will be made fresh in-store [4] - Children's meal cod fish sticks will be replaced with fresh-cut large yellow croaker, fried and grilled in-store [4] - Grilled lamb skewers will be freshly cut, skewered, and grilled in-store [4] - Pork chop sauerkraut will use fresh pork ribs cooked in-store instead of semi-finished products [4] - The braised meat in flaky meat sandwich will be prepared fresh in-store [4] - Shredded spicy chicken will be made with fresh chicken cooked in-store [4] - Oat and millet porridge will be freshly cooked in-store with added fresh pumpkin slices [4] Customer Engagement and Communication - The company acknowledges the gap between its production processes and customer expectations, expressing gratitude for customer feedback and concerns [3][5] - West Be is committed to maintaining strict food safety standards and complying with relevant laws and regulations [3] - The company invites ongoing customer suggestions for improvements and promises to keep customers updated on changes [5]

专题：专题|罗永浩硬刚预制菜，西贝后厨曝光，创始人贾国龙道歉 9月15日上午，胖东来集团创始人于东来再次发声，力挺餐饮品牌西贝。于东来写道："关于西贝我是好 意、也肯定西贝在很多方面还是很优秀的！希望人们理性理解帮助企业改善问题走向美好、而不是不经 意间的毁掉一个企业！因为做好一个企业太不容易！相信西贝会尽快完善人们对部分食品安全的担忧、 让西贝越来越有品质的发展为社会带来美好！任何一个企业都存在很多的问题！但社会的主流更多是相 互的指责！望人们未来都充满更多的善念！" 罗永浩转发此消息，并回应称：于总，您一直都是我非常尊敬的企业家，希望您弄清真相之前，千万不 要被损友误导，搅这个浑水，连累了您的名声。这几天的事件发酵，大家都看出来了，现在这个世界如 果真有一个人想毁了西贝，那就是贾总本人。 这并非于东来就"西贝预制菜"风波第一次发声。 早在9月12日舆论发酵后不久，于东来就公开发文 称："任何事没有完美，感谢西贝、海底捞等品牌企业可以让我找到相对放心可口吃饭的地方。" 责任编辑：王翔 ...

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance transparency and meet customer expectations [1][4][9]. Group 1: Adjustments to Food Preparation - West B will transition to using non-GMO soybean oil for all dishes that currently use soybean oil [3][7]. - The children's meal "Beef Braised Rice" will be prepared fresh on-site instead of using pre-cooked ingredients [3][7]. - The children's meal "Beef Patty" will also be made fresh at the store [3][7]. - The children's meal "Cod Fish Sticks" will be replaced with fresh-cut large yellow croaker, which will be fried and baked on-site [3][7]. - The lamb skewers will be freshly cut, skewered, and grilled at the store [3][7]. - The pork chop in "Pork and Sauerkraut" will be replaced with fresh pork ribs, which will be stir-fried on-site [3][7]. - The "Meat Sandwich" will now use fresh meat that will be braised on-site [3][7]. - The "Shredded Chicken with Spicy Sauce" will be made with fresh chicken that will be boiled on-site [3][7]. - The oatmeal millet porridge will be freshly cooked with new pumpkin slices added [3][7]. Group 2: Commitment to Improvement - West B acknowledges the gap between its production processes and customer expectations, expressing sincere apologies for any inconvenience caused [4][5][9]. - The company is actively engaging with suppliers to ensure food safety and to shorten product shelf life while maintaining inventory turnover [1][8]. - West B invites customers to continue providing feedback and suggestions for improvement, committing to ongoing adjustments [1][9].

9月15日下午，西贝官方微博发布致歉信，全文如下： ヘHJ/ベロ) 以外取扱手HJ心切J0 同时,请每一位顾客放心,西贝始终坚守严 格的食品安全底线,严格遵守国家相关法律 法规。 此刻西贝全体伙伴已积极行动起来,就顾客 关心的问题进行逐一改善。 为了满足广大顾客的需求,让顾客拥有更好 的体验。我们将尽可能把中央厨房前置加工 工艺调整到门店现场加工。 2025年10月1日前,西贝全国门店会陆续完成 以下调整: 1、西贝所有使用大豆油烹调的菜品,调整为 使用非转基因大豆油。 2、儿童餐吃光光牛肉焖饭牛肉酱,调整为门 店现炒。 7、酥皮肉夹馍卤肉，调整为生肉在门店现卤。 8、手撕椒麻鸡,调整为生鸡在门店现煮。 9、燕麦小米粥中的金瓜泥,调整为门店现熬 小米粥,加入新鲜金瓜片熬制。 关于广大顾客关心的保质期问题,我们正在 与上游供应商积极沟通,在保证食品安全和 库存周转的前提下，尽量缩短保质期。 但我们深知这些改善是远远不够的,我们欢 迎顾客继续提出改善建议。我们将积极持续 整改。 正如西贝餐饮创始人贾国龙向顾客所做的 承诺: 做饭的围着吃饭的转,你说昨好就咋办。顾 客虐我千百遍,我待顾客如初恋。 西贝从今以后打明牌 ...

Core Viewpoint - The company, Xibei, has issued an apology regarding discrepancies between its production processes and customer expectations, acknowledging the concerns raised by customers and expressing gratitude for their feedback [1] Group 1: Apology and Customer Engagement - Xibei has publicly apologized for not meeting customer expectations and has expressed sincere gratitude to customers who provided feedback [1] Group 2: Adjustments and Changes - By October 1, 2025, Xibei will implement several adjustments across its nationwide stores [2] - Xibei is actively communicating with upstream suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3] Group 3: Menu Adjustments - All dishes using soybean oil will switch to non-GMO soybean oil [4] - The children's meal beef rice will be adjusted to be stir-fried in-store [4] - The children's beef patties will be made fresh in-store [4] - The children's cod fish strips will be replaced with fresh-cut large yellow croaker, cooked in-store [4] - Lamb skewers will be freshly cut, skewered, and grilled in-store [4] - The pork and sauerkraut dish will use fresh pork ribs, stir-fried in-store [4] - The crispy meat sandwich will use fresh meat for marination in-store [4] - The shredded spicy chicken will be made with fresh chicken, boiled in-store [4] - The oatmeal millet porridge will be freshly cooked in-store with added fresh pumpkin slices [4]

Core Viewpoint - XIBEI has issued an apology and is committed to improving food safety and customer experience by implementing significant changes in its food preparation processes by October 1, 2025 [2][3][4] Group 1: Food Safety and Quality Improvements - All dishes using soybean oil will switch to non-GMO soybean oil [2] - Children's beef rice and sauce will be prepared fresh in-store [2] - Children's beef patties will be made fresh on-site [2] - Children's cod fish strips will be replaced with fresh-cut large yellow croaker, cooked on-site [2] - Lamb skewers will be freshly cut, skewered, and grilled in-store [2] - Pork chop sauerkraut will use fresh pork ribs, cooked on-site [2][3] - Braised meat in flaky bread will be prepared with fresh meat cooked in-store [3] - Shredded spicy chicken will be made with fresh chicken boiled on-site [3] - Oat millet porridge will be freshly cooked with fresh pumpkin slices added [3] Group 2: Commitment to Transparency and Customer Engagement - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety [3] - XIBEI encourages customers to provide feedback and suggestions for further improvements [3] - The founder of XIBEI emphasizes a commitment to customer satisfaction and transparency, stating that the company will learn from successful practices in the industry [3][4]

Core Viewpoint - Xibei Restaurant Group is committed to improving food safety and customer experience by implementing significant changes in food preparation and ingredient sourcing by October 1, 2025 [2][3][4]. Group 1: Food Safety and Ingredient Changes - All dishes using soybean oil will switch to non-GMO soybean oil [2]. - Children's beef rice and sauce will be prepared fresh in-store instead of using pre-made products [2]. - Children's beef patties will be made fresh on-site [3]. - Cod fish strips will be replaced with freshly cut large yellow croaker, cooked on-site [3]. - Lamb skewers will be freshly cut, skewered, and grilled in-store [3]. - Pork chop sauerkraut will use fresh pork instead of semi-finished products [3]. - Braised meat in flaky bread will be prepared with fresh meat cooked on-site [3]. - Shredded spicy chicken will be made with fresh chicken cooked in-store [3]. - Oatmeal millet porridge will be freshly cooked with added fresh pumpkin slices [3]. Group 2: Customer Engagement and Transparency - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3]. - Xibei invites customers to provide feedback and suggestions for further improvements [3]. - The founder of Xibei, Jia Guolong, emphasizes a commitment to customer satisfaction and transparency in operations [4].