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“好想来”店员对顾客下跪道歉,万辰集团:坚定维护员工尊严和权益
Guan Cha Zhe Wang· 2025-07-09 10:24
Group 1 - The incident involving a store employee kneeling to apologize to a customer at "Haoxianglai" has sparked significant social media attention, highlighting issues of customer service and employee treatment in the retail sector [1] - The parent company, Wancheng Group, emphasized the importance of employee rights and dignity, stating that they will provide psychological support and training to improve communication between employees and customers [2][3] - Wancheng Group reported having over 15,000 signed stores as of the first quarter of this year, with the "Haoxianglai" brand alone exceeding 10,000 stores, indicating a large workforce of at least 30,000 employees across its retail outlets [2] Group 2 - The company has a structured training program for employees, including onboarding for new hires and regular training for existing staff, to ensure consistent service quality across all stores [3] - The rise of incidents where employees are pressured to kneel or apologize excessively reflects broader issues in the retail and service industries, where frontline workers face high-pressure situations and emotional attacks from customers [4] - Experts suggest that companies should establish crisis management protocols and enhance training for employees to handle such situations, which would not only improve management capabilities but also reflect the company's values and sense of responsibility [4]
万辰集团凶猛扩张首季净利增33倍 好想来门店超万家一店员下跪惹争议
Chang Jiang Shang Bao· 2025-07-08 22:58
Core Viewpoint - The incident involving a "Good Want to Come" employee kneeling to apologize to a customer has sparked widespread controversy, highlighting the challenges faced by the rapidly expanding snack brand and its parent company, Wancheng Group [2][3][4] Company Overview - "Good Want to Come" is a newly emerging snack brand acquired by Wancheng Group in 2022, which has integrated it with other leading regional brands to revolutionize the bulk snack industry [2][6] - As of March 2025, "Good Want to Come" is expected to have over 10,000 operational stores and more than 15,000 signed stores across 29 provinces and cities in China [2][6] Financial Performance - Wancheng Group has experienced significant growth, with a projected net profit of nearly 300 million yuan in 2024, representing a year-on-year increase of over 400% [2][8] - In the first quarter of this year, the company reported a profit exceeding 200 million yuan, a staggering year-on-year growth of 33 times [2][8] - The company's stock price has doubled since the beginning of the year, with the share price reaching 164.64 yuan as of July 8 [9][10] Expansion Strategy - Wancheng Group's rapid expansion has been marked by a series of acquisitions, including "Good Want to Come" and other snack brands, positioning it as a leading player in the bulk snack market [7][8] - The company has transitioned from a storage-style direct sales model to a brand-oriented operation, leveraging a partnership model and franchise opportunities to accelerate growth [6][8] Governance and Compliance Issues - Despite its rapid growth, Wancheng Group faces challenges in governance and product quality control, as evidenced by multiple negative incidents and regulatory penalties for operational violations [5][6] - The company's asset-liability ratio has risen to a high level, reaching 72.74% as of the end of the first quarter, indicating potential financial strain compared to industry peers [11]
好想来再陷舆论风波,万辰集团急速扩张暗藏隐忧
Bei Jing Shang Bao· 2025-07-08 14:29
Core Viewpoint - The company "好想来" is facing public scrutiny due to service-related incidents, raising concerns about its rapid expansion and management capabilities [1][3][6]. Group 1: Service Issues and Public Response - A recent incident involved a cashier kneeling to apologize to a customer over a perceived queue-jumping issue, which sparked online controversy [1][3]. - This is the second service-related incident in four months, with the company responding by emphasizing the need for enhanced employee training [1][3]. - The company has faced previous allegations regarding poor service, leading to public apologies and promises to improve staff training and customer feedback mechanisms [3][4]. Group 2: Business Expansion and Franchise Model - "好想来" operates under a low-cost franchise model, attracting numerous franchisees with no initial fees and a guarantee deposit of 20,000 yuan [4]. - As of March 2025, the company has over 10,000 stores, indicating significant growth in the snack retail sector [4][8]. - However, the rapid expansion raises concerns about the quality of franchisees and the potential impact on brand image and operational efficiency [4][6]. Group 3: Financial Performance - In 2023, the company reported revenue of 92.94 billion yuan, a staggering increase of 1592.03% year-on-year, with the snack business contributing 87.59 billion yuan [6][7]. - Despite the revenue surge, the company recorded a net loss of 0.83 billion yuan, a decline of 273.72% compared to the previous year [6][7]. - The financial situation improved in 2024, with revenue reaching 323.3 billion yuan and a net profit of 2.94 billion yuan, marking a significant turnaround [7][8]. Group 4: Operational Challenges - The company’s rapid growth has led to operational challenges, including a low gross margin of 10.76%, significantly below the industry average of 20.35% [8]. - Increased operational costs were noted, with sales expenses rising by 229.8% to 14.31 billion yuan in 2024 [7][8]. - Experts suggest that the company needs to balance expansion with quality management to sustain long-term growth and profitability [8].
“好想来”一店员向顾客下跪道歉?上市公司回应:是误会,已对员工进行心理疏导!其为“量贩零食第一股”,今年股价已翻倍
新浪财经· 2025-07-08 00:35
Core Viewpoint - The incident involving a store employee kneeling to apologize to a customer has drawn significant attention, highlighting communication issues between staff and consumers in the retail sector [1][2]. Group 1: Incident Overview - The incident occurred on July 5 at a "Good Snacks" store in Jiangsu, where a cashier's attempt to expedite service led to a misunderstanding with a customer [1]. - The store manager confirmed that both the employee and the customer have reconciled, and the store will provide support to the staff involved [1][2]. Group 2: Company Background - "Good Snacks" is a brand under Wancheng Group, known as the "first stock in bulk snack retail" [2]. - Since 2022, Wancheng Group has transformed into the bulk snack sector, integrating several brands into the "Good Snacks" brand [2]. Group 3: Financial Performance - Wancheng Group has seen a significant increase in its number of snack retail stores, with a net addition of 9,470 stores in 2024, bringing the total to 14,000 [4]. - The bulk snack business has become the largest revenue source for Wancheng Group [4]. Group 4: Stock Activity - The company's stock price has doubled this year, despite recent announcements of share reductions by executives and major shareholders [5][6]. - On July 1, it was reported that three executives completed their share reduction plans at an average price of around 171.5 yuan per share [5]. - As of July 7, Wancheng Group's stock closed at 165 yuan, with a total market capitalization of 30.96 billion yuan [6].
特朗普宣布对14国关税税率,拟将“对等关税”暂缓期延至8月1日;美股齐跌,特斯拉跌超6%;央行连续8个月增持黄金;长鑫科技拟上市丨每经早参
Mei Ri Jing Ji Xin Wen· 2025-07-07 22:06
Group 1 - The U.S. stock market experienced a collective decline, with the Dow Jones falling by 0.94%, Nasdaq by 0.92%, and S&P 500 by 0.79% [3] - The U.S. will impose a 25% tariff on all products from Japan and South Korea starting August 1, leading to significant drops in stocks of companies like Nissan (down over 7%) and LG Display (down over 8%) [3] - International oil prices surged, with WTI crude oil rising by 1.37% to $67.92 per barrel and Brent crude oil increasing by 1.84% to $69.56 per barrel [4] Group 2 - The People's Bank of China has increased its gold reserves for the eighth consecutive month, reaching 7.39 million ounces (approximately 2298.55 tons) as of the end of June [7] - The State Administration of Foreign Exchange reported that China's foreign exchange reserves rose by $32.2 billion to $3317.4 billion by the end of June, marking a 0.98% increase [7] Group 3 - The Shanghai Stock Exchange and China Securities Index Co. will launch the Shanghai Stock Exchange Specialized and Innovative Index on July 21, which will include the top 50 companies from the Sci-Tech Innovation Board [10] - Longxin Technology, a major player in the semiconductor industry, has begun the IPO process, indicating a positive development trend in the sector [16][17] Group 4 - BYD has partnered with Hong Kong University of Science and Technology to establish a joint laboratory focused on embodied intelligence, investing tens of millions of Hong Kong dollars for future operations [18] - Alibaba's Tongyi has officially open-sourced the WebSailor network intelligence model, showcasing significant performance advantages over other models [20] Group 5 - NIO and Jianghuai Automobile's joint venture company has announced its intention to dissolve, which is closely related to NIO's plans for independent production [27][28] - Donghai Securities has been fined a total of 60 million yuan due to significant omissions and false records in a major asset restructuring project from 2015 [23]
万辰集团: 关于控股股东持股比例被动稀释触及1%整数倍的公告
Zheng Quan Zhi Xing· 2025-07-07 16:13
Core Viewpoint - The announcement details a passive dilution of the controlling shareholder's stake in Fujian Wancheng Biotechnology Group Co., Ltd. due to the increase in total share capital from the vesting of restricted stock, resulting in a decrease in the shareholding percentage of the controlling shareholder and its concerted parties by approximately 1% [1][3]. Group 1: Shareholding Changes - The controlling shareholder, Fujian Huanxi Grass Agricultural Development Co., Ltd., and its concerted parties saw their total shareholding increase from 104,360,600 shares to 105,560,600 shares, but their ownership percentage decreased from 57.9814% to 56.2645% [1][3]. - The specific changes in shareholding percentages for individual shareholders include: - Fujian Huanxi Grass: decreased by 0.7397% - Zhangzhou Jin Wancheng Investment Co., Ltd.: decreased by 0.5569% - Wang Zenning: decreased by 0.5786% - Wang Jiankun: decreased by 0.0081% - Lin Gaichun: decreased by 0.0027% - Peng Dejian: decreased by 0.1372% - Fan Hongjuan: increased by 0.3062% [1][3]. Group 2: Impact on Company Control - The passive dilution of shareholding will not lead to a change in the company's control, governance structure, or ongoing operations [1][3].
店员给顾客下跪,靠“穷鬼套餐”爆火的零食巨头又出事了
凤凰网财经· 2025-07-07 13:14
Core Viewpoint - The incident of a store employee kneeling to apologize to a customer has sparked intense discussions about customer service and employee dignity in the retail industry, highlighting the challenges faced by frontline workers in maintaining respect while adhering to customer-centric policies [3][21]. Group 1: Incident Overview - A video showing a store employee kneeling to apologize to a customer over a queue dispute went viral, leading to over ten million views before its deletion [3]. - The incident occurred when a cashier was accused of allowing a customer with many items to cut in line, prompting the employee's extreme apology [3][7]. - The aftermath of the incident saw mixed public reactions, with some condemning the customer's behavior and others questioning the appropriateness of the employee's response [3][21]. Group 2: Company Background - The company involved, "好想来," is a brand under 万辰集团 (Wancheng Group), a leading player in the Chinese snack retail industry, boasting 15,000 stores nationwide by March 2025 [8][9]. - Founded by 王健坤 (Wang Jiankun), the company has rapidly expanded through aggressive strategies, including zero franchise fees and a focus on community-based low-cost offerings [9][11]. - Despite impressive growth, the company faces challenges such as inadequate employee training and management issues, leading to numerous complaints about service quality and product standards [11][20]. Group 3: Broader Implications - The kneeling incident raises critical questions about the balance between customer rights and employee dignity in the service industry, suggesting a need for companies to rethink their operational policies [21]. - The rapid expansion of "好想来" has resulted in operational strains, with reports of over 926 complaints on service and product quality, indicating a potential risk to the brand's reputation [11][20]. - The ongoing scrutiny of 万辰集团, including investigations into its founder, adds to the uncertainty surrounding the company's future and its ability to maintain customer trust and employee morale [20][21].
万辰集团(300972) - 关于控股股东持股比例被动稀释触及1%整数倍的公告
2025-07-07 09:24
证券代码:300972 证券简称:万辰集团 公告编号:2025-051 福建万辰生物科技集团股份有限公司 关于控股股东持股比例被动稀释触及 1%整数倍的公告 福建含羞草农业开发有限公司、漳州金万辰投资有限公司、王泽宁、王健 坤、林该春、彭德建、范鸿娟保证向本公司提供的信息内容真实、准确、完 整,没有虚假记载、误导性陈述或重大遗漏。 | 信息披露义务人一 | 福建含羞草农业开发有限公司 | | --- | --- | | 住所 | 福建漳浦台湾农民创业园长桥镇溪内村 | | 信息披露义务人二 | 漳州金万辰投资有限公司 | | 住所 | 福建省漳州市龙文区福岐北路1号综合楼二楼办公室 2间 | | 信息披露义务人三 | 王泽宁 | | 住所 | 江苏省南京市 | | 信息披露义务人四 | 王健坤 | | 住所 | 江苏省南京市 | | 信息披露义务人五 | 林该春 | | 住所 | 江苏省南京市 | | 信息披露义务人六 | 彭德建 | | 住所 | 江苏省兴化市 | 本公司董事会全体成员保证公告内容与信息披露义务人提供的信息一致。 因福建万辰生物科技集团股份有限公司(以下简称"公司")第二类限制性 股票归属导 ...
万辰集团实控人方拟高位减持 股价32个月涨18倍
Zhong Guo Jing Ji Wang· 2025-07-07 07:16
股东在连续90个自然日内通过证券交易所集中竞价交易减持股份的总数,不超过公司股份总数的1%; 在连续90个自然日内通过证券交易所大宗交易减持股份的总数,不超过公司股份总数的2%。 公司首次公开发行时,福建含羞草农业开发有限公司为控股股东,王泽宁、王丽卿、陈文柱为共同实际 控制人,漳州金万辰为控股股东、实际控制人的一致行动人。 万辰集团近日收到持股5%以上股东漳州金万辰投资有限公司(以下简称"漳州金万辰")出具的《股份减持 计划告知函》。 持有万辰集团股份24,663,430股(占公司总股本比例13.1458%)的股东漳州金万辰计划自公告发布之日起 15个交易日后的3个月内以集中竞价或大宗交易方式减持公司股份不超过1,799,897股(占公司总股本比例 0.9594%)。 根据公司2025年4月19日披露的《公司关于股东〈一致行动协议〉到期终止暨公司实际控制人变更的提 示性公告》,王泽宁、王丽卿、陈文柱的一致行动关系自2025年4月18日《一致行动协议》到期后终 止,公司实际控制人变更为王泽宁,王泽宁控制漳州金万辰,漳州金万辰仍为控股股东、实际控制人的 一致行动人。 中国经济网北京7月7日讯万辰集团(30097 ...
芯动联科、惠而浦上半年业绩大幅预增丨公告精选
Financial Performance - Whirlpool expects a net profit of approximately 205 million yuan for the first half of 2025, an increase of about 174 million yuan or approximately 559% year-on-year [2] - Chipmotion Technology anticipates a net profit between 138 million to 169 million yuan for the first half of 2025, representing a year-on-year growth of approximately 144.46% to 199.37% [2] Mergers and Acquisitions - China Shipbuilding's absorption merger with China Shipbuilding Industry Corporation has been approved by the Shanghai Stock Exchange, pending further regulatory approvals [3] - Guotou Zhonglu plans to acquire 100% of China Electronic Engineering Design Institute through a share issuance, which constitutes a major asset restructuring [4] Shareholder Actions - Aotewei's actual controllers plan to transfer 4.99% of the company's shares, totaling 15.75 million shares, due to personal funding needs [5] - Yaguang Technology's chairman has been placed under detention, but the company's operations remain normal [5] Industry Developments - Ningbo Port expects a 9.8% year-on-year increase in container throughput for the first half of 2025 [8] - Three Trees anticipates a net profit growth of 80.94% to 119.04% for the first half of 2025 [8] - Zhuhai Group expects a net profit increase of 50.97% to 75.23% for the first half of 2025 [8] Project Wins - Sanxing Medical's subsidiary has pre-qualified for a 306 million yuan project with Southern Power Grid [8] - Hopu Co., Ltd. has jointly won a 449 million yuan shared energy storage demonstration project [8] - Hongsheng Huayuan's subsidiary has pre-qualified for an 1.127 billion yuan project with Southern Power Grid [8]