IT之家 5 月 8 日消息，新华社"新华时评"栏目今日刊发《"转人工客服"，少打弯弯绕！》文章指出，本是为了解决问题的智能客服，如今却常常成为问题本 身。 与智能客服沟通答非所问,"鸡同鸭讲";转人工需要层层点击、重重闯关;经历弯弯绕 后,抵达人工客服,提示还需再排队 ..... 沟通效率降低,消费体验槽糕。智能客服本是 为了解决问题,可如今常常成为问题本身。 IT之家从文章中获悉，当前智能客服存在沟通答非所问、"鸡同鸭讲"；转人工需层层点击、重重闯关等问题，而在经过弯弯绕后抵达人工客服，却提示仍需 再排队，使沟通效率降低、消费体验糟糕。 新华社援引今年"五一"假期期间上海市市场监管局公布的假期投诉举报系统受理情况数据称，涉及经营者售后服务品质及消费履约等方面问题的假日消费投 诉占比超五成，其中就包括平台客服不畅、人工客服电话无法接通等问题。市场监管总局此前发布的数据显示，在电商售后服务领域，"智能客服"受诟病， 2024 年相关投诉同比增长 56.3%。 文章指出，中办、国办日前印发《提振消费专项行动方案》，提出以优化消费环境增强消费意愿，针对性解决制约消费的突出矛盾问题。这就要求企业商家 秉持以消费者为 ...

Core Viewpoint - The article discusses the impact of the U.S. tariffs on global trade and China's economic growth, emphasizing the need for China to implement substantial policy measures to achieve its economic growth target of around 5% for the year [1][3]. Economic Growth and Policy Measures - To meet the 5% GDP growth target, China may require an additional 2 trillion yuan in policy measures, considering a fiscal multiplier of 0.5, which corresponds to approximately 1.4 trillion yuan needed for a 1% GDP increase [3]. - The first quarter of 2025 saw China's GDP grow by 5.4%, exceeding market expectations, with exports increasing by 6.9% and industrial output rising by 6.5% [1][4]. Tariff Impact and Manufacturing Challenges - The U.S. tariffs are expected to have a delayed impact, particularly in the second and third quarters, as the effects of previous export surges and new tariffs converge [4]. - The U.S. faces significant challenges in reversing the trend of deindustrialization, primarily due to high labor costs and a lack of complete supply chain infrastructure [2][6]. Consumer Spending and Economic Policy - To stimulate consumer spending, there is a need for systemic adjustments in income distribution and fiscal policies, focusing on increasing residents' income share [7]. - Enhancing social security measures, particularly in rural areas, is seen as a necessary step to improve consumption and economic stability [8]. Currency Stability - The Chinese yuan has shown relative stability against the U.S. dollar, which is crucial for maintaining market confidence and mitigating external trade pressures [9]. Real Estate Market Strategies - The Chinese government is expected to continue focusing on stabilizing the real estate market through various measures, including increasing the supply of high-quality housing, which is vital for economic growth [10].

Core Viewpoint - The Guangdong Province has officially launched a detailed implementation plan to boost consumption, aligning with national strategies to enhance consumer confidence and stimulate economic growth [1][2][4]. Group 1: Implementation of Consumption Boosting Measures - The Guangdong plan emphasizes the development of consumption IPs such as "Yue Trade Nationwide," "Food in Guangdong," and "Guangdong Night Beauty," leveraging the province's geographical advantages to expand consumer demand [1][2]. - The plan includes initiatives to attract 1 million college graduates to Guangdong for employment and entrepreneurship, alongside training programs for over 780,000 skilled workers by 2025 [2][4]. - The plan aims to create a favorable business and living environment, benefiting the 1.5 billion population in Guangdong and enhancing the overall consumer market [4]. Group 2: Tourism and Cultural Consumption - During the recent May Day holiday, Guangdong's tourism market thrived, receiving 46.08 million visitors, a year-on-year increase of 18.7%, and generating tourism revenue of 29.5 billion yuan, up 20.3% [2]. - The plan also focuses on promoting inbound tourism, particularly from Hong Kong and Macau, capitalizing on policies that lower entry barriers and enhance travel opportunities [3]. - The 137th Canton Fair showcased over 30,000 exhibitors and nearly 73,000 booths, demonstrating its potential to drive consumption in various sectors, including hospitality and retail [3]. Group 3: Comprehensive Approach to Consumption - The Guangdong consumption boosting plan is not an isolated initiative but part of a broader strategy to improve residents' consumption capabilities and address public policy gaps [4]. - The plan aims to create a mature and expansive consumer market that is welcoming to visitors from various regions, enhancing the overall economic landscape of Guangdong [4].

Core Viewpoint - The article emphasizes the importance of boosting consumption and expanding domestic demand as a key strategy for sustaining economic recovery and growth in China, as highlighted by President Xi Jinping's directives and the upcoming Central Economic Work Conference in 2024 [1][2][3]. Group 1: Importance of Consumption - Consumption is identified as a crucial engine for economic growth and a key component of the domestic circulation system, directly reflecting the people's needs for a better life [2][3]. - The article stresses that enhancing consumption is vital for addressing the current economic challenges and achieving a growth target of around 5% [2][3]. Group 2: Strategic Initiatives - The Ministry of Commerce plans to implement several initiatives to stimulate consumption, including upgrading product consumption, expanding service consumption, and fostering new consumption models [4][5][6][7]. - Specific measures include a significant increase in the budget for consumer subsidies, with the sales volume for old-for-new consumer goods projected to exceed 1.3 trillion yuan in 2024 [5]. Group 3: Focus Areas for Consumption Growth - Key focus areas for boosting consumption include enhancing the quality of service offerings, promoting digital and green consumption, and innovating consumption scenarios to stimulate demand [6][7][8]. - The article outlines plans to support sectors such as elderly care and tourism, particularly targeting the silver economy [6][7]. Group 4: Political and Organizational Support - The article highlights the role of political leadership and organizational efforts in ensuring the effective implementation of consumption-boosting policies, emphasizing the integration of party-building and business operations [9][10]. - Continuous monitoring and supervision mechanisms are proposed to ensure the successful execution of consumption initiatives [10].

Core Viewpoint - The article emphasizes the importance of boosting consumption to expand domestic demand and enhance the internal driving force of economic development, as highlighted by Minister Wang Wentao [1] Group 1: Economic Context - The external environment is changing, leading to increased adverse impacts on China's economy, which still faces numerous difficulties and challenges [1] - There is a notable insufficiency in effective domestic demand, making it essential for all parties to work together to achieve the expected growth target of around 5% [1] Group 2: Consumption as an Economic Engine - Consumption is identified as a crucial engine for economic growth, serving as both the endpoint and a new starting point in the economic cycle [1] - The article argues that when consumption "warms up," the economy can also "heat up," indicating a direct correlation between consumer spending and overall economic vitality [1] Group 3: Policy Implications - The call to action is to vigorously boost consumption and comprehensively expand domestic demand, which is expected to play a significant role in driving economic recovery and stability [1] - Ensuring that domestic demand becomes the main driving force and stabilizing anchor for economic growth is a priority [1]

Group 1 - The core viewpoint of the news is the implementation of the "Guangdong Province Consumption Boost Special Action Implementation Plan," which includes 31 measures across eight areas to stimulate consumer spending and support economic recovery [1] - The plan emphasizes the importance of employment and income growth, aiming to create over 1.1 million new urban jobs by 2025 and training over 780,000 skilled workers through various initiatives [1][2] - Specific measures include enhancing basic living guarantees for key groups, improving educational resources, and promoting service consumption, particularly in areas related to the elderly and children [2] Group 2 - The plan supports large-scale consumption upgrades, including initiatives for automobile replacement and home renovation, with a target of starting the renovation of at least 600 old residential communities by 2025 [2] - It encourages cities like Guangzhou and Shenzhen to relax vehicle purchase restrictions and increase car purchase quotas to stimulate the automotive market [3] - The plan also aims to foster new consumption models and technologies, creating more application scenarios for innovations such as "Artificial Intelligence+" and "Robotics+" [2]

面，要求持续做 事关消费帮扶、 扩大内需！广东 发布提振消费专 项行动实施方案 _南方+_南方 plus 提振消费是党中 央、国务院从全 局和战略高度部 署的重要任务。 近日，为贯彻落 实党中央、国务 院决策部署，全 方位扩大消费需 求，大力提振消 费，广东省人民 政府办公厅印发 《广东省提振消 费专项行动实施 方案》（下称 《方案》），提 出实施居民就业 增收促进行动、 居民保障支持行 动、服务消费提 质惠民行动、大 宗消费更新升级 行动、消费品质 提升行动、消费 环境改善提升行 动、限制措施清 理优化行动以及 加强政策支持保 障等8方面31项 内容，其中，在 完善配套措施方 好消费帮扶。 《方案》指出， 鼓励各级工会将 经费用于节日慰 问品、职工文体 健身和乡村疗休 养活动等消费领 域。持续做好消 费帮扶，继续开 展消费帮扶"新 春行动""金秋行 动"，举办工会 采购对接专场活 动和帮扶地区特 色农产品进机 关、进高校、进 社区展销活动。 据了解，近年 来，广东省发展 改革委积极落实 国家发展改革委 有关消费帮扶工 作部署，及早谋 划、迅速行动， 牵头落实开 展"消费帮扶新 春行动""消费帮 扶金秋行动" ...

Core Viewpoint - The "Implementation Plan for Boosting Consumption in Guangdong Province" was released, outlining 31 measures aimed at expanding consumer demand and significantly boosting consumption across various sectors [1] Employment and Income Growth - The plan aims to promote stable growth in wage income and expand channels for property income, with a target of creating over 1.1 million new urban jobs by 2025 [2] - Initiatives include the "Million Talents Gather in South Guangdong" program to attract 1 million college graduates for employment and entrepreneurship in Guangdong [2] - The plan also emphasizes support for families with multiple children, enhancing educational resources and childcare facilities [2] Service Consumption Enhancement - The plan focuses on improving services for the elderly and children, including the establishment of senior dining halls and childcare centers [3] - It encourages inbound tourism and the development of international consumption centers in cities like Guangzhou and Shenzhen [3] - Measures include the establishment of duty-free shops and the promotion of high-quality life services [3] Large-scale Consumption Support - The plan continues to support vehicle replacement and expands the scope of subsidies for scrapping old cars, including those meeting National IV emission standards [4] - It promotes the replacement of 12 categories of household appliances and supports the purchase of digital products through subsidies [4] - Initiatives for the renovation of old residential communities and the optimization of housing fund policies are also included [4] New Consumption Development - The plan aims to foster new types of consumption, including low-altitude and cruise yacht consumption, and supports the development of the Nansha International Cruise Home Port [5] - It emphasizes the importance of paid annual leave and encourages flexible vacation arrangements to enhance worker rights [5] - The plan proposes to reduce restrictions on vehicle purchases and promote a shift from purchase management to usage management [5][6]

【深圳商报讯】（驻穗记者张莹）作为中国第一经济大省和第一人口大省，广东拥有1.27亿常住人口， 每天约1.5亿实时在粤人口，正在加速形成消费与要素双向流动的巨型网络。面对2025年扩内需、促消 费的战略目标，广东如何将人口规模优势转化为市场动能？ 5月7日，省政府网站发布《广东省提振消费专项行动实施方案》，从居民就业增收等8方面提出全方位 扩大消费需求31项政策。其中明确支持有条件的地市加大对二孩及三孩家庭的生育支持力度，明确广东 将落实发放育儿补贴政策。 保证百姓敢消费 指导有条件的地市将参加职工基本医疗保险的灵活就业人员、农民工、新就业形态人员纳入生育保险。 实施儿童医疗服务行动，推动全省二级、三级公立综合医院、妇幼保健院均提供儿科服务，加大综合医 院夜间儿科门（急）诊开放力度，2025年基层医疗卫生机构提供儿科服务的比例达到90%以上。 多举措促进消费升级 促进入境消费，吸引港澳居民来粤消费。支持广州、深圳、珠海、汕头、江门、潮州等地市推出优质特 色入境旅游线路和服务，打造入境旅游首站城市和枢纽城市。 《方案》把"实施居民就业增收促进行动"列为第一项，广东除了实施"百万英才汇南粤"行动计划，吸纳 100 ...

近日，广东省人民政府办公厅印发《广东省提振消费专项行动实施方案》(下称《方案》)。《方案》围 绕居民就业增收、居民保障、服务消费、大宗消费、消费品质、消费环境、限制措施、政策保障等八个 方面提出三十一条措施。 《方案》提到，扩大商旅文体融合消费。优化"线上预约"，引导旅游景区景点和博物馆、美术馆、文化 馆、科技馆等场馆拓展服务项目，有序扩大接待规模，合理延长经营开放时间。培育壮大"+旅游"等商 旅文体融合消费，支持A级景区、博物馆、美术馆等引入餐饮、演艺、研学等消费业态。 积极促进入境消费。持续提升通关便利化和服务保障水平，吸引港澳居民来粤消费。支持广州、深圳、 珠海、汕头、江门、潮州等地市推出优质特色入境旅游线路和服务，为来粤外籍商务、医疗和机组培训 人士提供签证便利，提高境外旅客在粤住宿餐饮、交通出行、购物支付、通信、就医等环节便利化水 平，打造入境旅游首站城市和枢纽城市。 在大宗消费更新升级方面，《方案》强调加力扩围实施消费品以旧换新，用足用好消费品以旧换新政 策，资金分配适度向"两新"工作成效较好的地市倾斜。继续支持汽车置换更新，扩大汽车报废更新支持 范围，将符合条件的国四排放标准燃油乘用车纳入报废更 ...