当消费者权益受到侵害时，许多人首先想到的是拨打12315。作为国家市场监督管理总局设立的官方投 诉举报渠道，12315无疑是维权的中流砥柱。然而，在实际操作中，由于各地市场监管部门处理量巨 大，一些小额纠纷或需要快速响应的投诉可能需要等待较长时间。那么，除了12315，我们还有哪些正 规、有效且可能更便捷的投诉途径呢？本文将为您详细介绍几个不同特点的维权平台，帮助您在遇到问 题时能够快速选择最适合的渠道。 一、行业主管部门投诉渠道：精准高效的专业选择 很多消费问题属于特定行业领域，直接向该行业的主管部门投诉，往往能获得更专业、更快速的响应。 1. 工业和信息化部电信用户申诉受理中心 如果您遇到手机套餐乱收费、网络服务质量差、携号转网受阻等通信类问题，向运营商投诉无果 后，最有效的途径就是通过工信部申诉平台维权。用户可以通过电信用户申诉受理中心官网或拨 打12300热线提交申诉。工信部对电信运营商拥有直接的管理和考核权，因此运营商对来自工信部 的申诉处理通常极为重视，响应速度和解决率都很高。 二、互联网平台投诉渠道：便捷快速的舆论阵地 随着互联网发展，一些由大型平台运营的公益性投诉渠道，因其操作便捷、传播迅速， ...

"先看评价再下单"，这已是不少人在网购、点外卖时的常规操作。但除了看商品评价，你有没有想过， 消费之前也可以先看看相关的投诉信息，提前避坑？尤其在服务类、预付费类消费中，事前了解商家的 被投诉情况，能有效避免后续的麻烦和损失。 今天，我们就来聊聊，当你计划进行一笔消费，尤其是涉及金额较大或服务周期较长的消费时，可以通 过哪些公开渠道来了解商家的口碑与潜在风险，为自己把好第一道关。 一、官方渠道：权威可信的"体检报告" 最权威的信息来源，当属各级市场监督管理部门设立的官方平台。例如，国家市场监督管理总局主办 的"全国12315平台"，不仅是受理投诉举报的入口，其网站和APP上还设有"企业信用信息公示系统"等 查询模块。 在这里，你可以查询到企业的基本信息、行政处罚记录、经营异常名录乃至严重违法失信名单。这些信 息相当于企业的"官方体检报告"，如果一家企业存在被行政处罚或列入异常经营名录的情况，那么在与 其发生大额消费往来时，就需要格外谨慎。此外，一些地方的消协组织也会定期发布消费警示、投诉分 析报告，点名问题多发的行业或商家，值得关注。 二、行业主管平台：垂直领域的"专业测评" 对于一些特定行业，其主管部门或行 ...

Core Insights - E-commerce plays a significant role in boosting consumption, enhancing modern industrial systems, and expanding high-level openness in China, continuously releasing new momentum for business development [1] Group 1: E-commerce Growth Metrics - From January to October this year, the online retail sales of smart wearable devices, such as smart glasses and smartwatches, increased by 23.1%, while online service consumption grew by 21% [3] - The growth in online coupon purchases for offline dining experiences surged by 25.1%, and instant e-commerce sales rose by 24.3% [3] Group 2: Support for SMEs - Major e-commerce platforms conducted over 400 industry e-commerce matchmaking events, enhancing the digital transformation and flexible manufacturing capabilities of small and medium-sized enterprises (SMEs) [4] - The transaction volume in key monitored sectors, such as textiles and pharmaceuticals, increased by 5.5% and 3.4%, respectively [4] Group 3: Agricultural E-commerce - The online retail sales of agricultural products grew by 7.5%, while rural online retail sales increased by 9.5% from January to October [8] Group 4: International Cooperation and Initiatives - The "Silk Road E-commerce" cooperation has established 12 innovative practice cases, which are being replicated and promoted nationwide [10] - The "Silk Road E-commerce Benefits the World" initiative included 36 events aimed at promoting China's large market as a global opportunity, alongside the launch of "Silk Road Cloud Products" during the 8th China International Import Expo [10]

Core Insights - The overall retail sales of consumer goods in China increased by 4.3% from January to October, with online retail sales growing by 9.6% year-on-year, indicating a stable growth trend in the consumer market [1][2][4] Group 1: Consumer Market Performance - From January to October, the total retail sales of consumer goods reached 41.2 trillion yuan, with October sales amounting to 4.63 trillion yuan, reflecting a year-on-year growth of 2.9% [2] - The consumption potential continues to be released, supported by the National Day and Mid-Autumn Festival holidays, which contributed to a stable growth in the consumer market [2][3] Group 2: Product Consumption Trends - In October, retail sales of goods grew by 2.8%, with significant increases in categories such as communication equipment (23.2%), cultural and office supplies (13.5%), and furniture (9.6%) [3] - Basic living goods saw rapid growth, with retail sales of grain and oil foods increasing by 9.1% and clothing by 6.3% [3] - Upgraded consumer goods showed strong demand, with jewelry sales rising by 37.6%, sports and entertainment products by 10.1%, and cosmetics by 9.6% [3] Group 3: Service Consumption Growth - From January to October, service retail sales increased by 5.3%, outpacing goods retail sales by 0.9 percentage points [3] - The holiday season boosted spending in dining, accommodation, and entertainment, with restaurant income growing by 3.8% in October [3] Group 4: E-commerce Development - E-commerce in China has played a significant role in boosting consumption and modern industry development, with online retail sales growing by 9.6% from January to October [4] - Notable growth was observed in smart products and online services, with sales of smart wearables increasing by 23.1% and online service consumption rising by 21% [4] Group 5: New Consumption Patterns - New consumption models are emerging, with sales of smart health devices growing over 20% and organic food sales increasing by over 8% in October [7] - Rural consumption is outpacing urban areas, with retail sales in rural regions growing by 4.1% in October, indicating a vibrant market in lower-tier cities [7]

Group 1 - The Ministry of Commerce aims to shift the focus of second-hand car exports from scale growth to value growth, providing a wider range of product choices for global consumers [1][2] - A new notification has been issued to strengthen the management of second-hand car exports, including measures to strictly control new cars being exported as second-hand vehicles and establish a dynamic management and exit mechanism for enterprises [2] - The notification has received positive feedback from various sectors, emphasizing the sustainable development concept of "strong regulation, quality emphasis, and service optimization" in the second-hand car export industry [2] Group 2 - E-commerce in China has played a significant role in boosting consumption, improving livelihoods, and promoting the construction of a modern industrial system, with online retail sales increasing by 9.6% year-on-year from January to October [3] - The growth of digital consumption and quality e-commerce has stimulated consumer potential, with notable increases in sales of smart products and online services, such as a 23.1% rise in retail sales of smart wearables and a 21% increase in online service consumption [3] - Initiatives like "Digital Commerce Promoting Agriculture" have been implemented to enhance the sales of specialty agricultural products through e-commerce, resulting in a 9.5% increase in agricultural product online retail sales [3]

Core Insights - The consumer market in China maintained a steady growth trend in October, with continuous release of consumption potential [1] Group 1: Goods Consumption - In October, retail sales of goods increased by 2.8%, with significant growth in sales of trade-in related products [1] - Retail sales of communication equipment, cultural and office supplies, and furniture for enterprises above designated size grew by 23.2%, 13.5%, and 9.6% respectively [1] - Demand for upgraded consumer goods remained strong, with retail sales of gold, silver, and jewelry, sports and entertainment products, and cosmetics increasing by 37.6%, 10.1%, and 9.6% respectively [1] Group 2: Service Consumption - From January to October, retail sales of services grew by 5.3%, driven by holiday travel demand [1] - Retail sales in tourism consulting and leasing services, transportation services, and cultural and recreational services all maintained a growth rate of over 10% [1] - In October, restaurant income increased by 3.8% [1] Group 3: New Consumption Trends - In October, sales of smart health devices increased by over 20%, while sales of smart wearable devices grew by approximately 4% [1] - Sales of certain first-level energy-efficient home appliances increased by over 10% [1] - E-commerce played a positive role in boosting consumption, with online service consumption growing by 21% [1]

Core Insights - China's e-commerce sector has shown sustained healthy development from January to October 2025, contributing positively to consumer spending, modern industrial system construction, and high-level opening-up [1] Group 1: E-commerce Growth - National online retail sales increased by 9.6% year-on-year from January to October [4] - Smart products and online services have seen significant growth, with wearable tech like AI glasses and smartwatches experiencing a 23.1% increase in online retail sales [7] - Online service consumption grew by 21%, while instant e-commerce sales surged by 24.3% [7] Group 2: Industrial E-commerce - Industrial e-commerce is aiding digital transformation, with major platforms conducting over 400 matching sessions [10] - This has enhanced the digital transformation and flexible manufacturing capabilities of small and medium-sized enterprises, leading to a 5.5% increase in e-commerce transaction volume in textiles and a 3.4% increase in pharmaceuticals [10] Group 3: Agricultural E-commerce - The "Digital Commerce Promotes Agriculture" initiative has empowered the sales of specialty agricultural products [12] - From January to October, agricultural products and rural online retail sales grew by 9.5% and 7.5%, respectively [12]

Core Viewpoint - The Ministry of Commerce indicates that China's digital consumption and quality e-commerce are continuously stimulating consumption potential through new supply creating new demand, with significant growth in online retail sales and smart products [1] Group 1: Digital Consumption Growth - From January to October 2025, the national online retail sales increased by 9.6% year-on-year [1] - Smart wearable products such as AI glasses and smartwatches saw an impressive online retail growth of 23.1% [1] - The consumption of online services grew by 21%, highlighting a shift towards digital platforms [1] Group 2: Instant E-commerce and Dining Experience - The online coupon to offline experience model for dining increased by 25.1%, indicating a strong recovery in the restaurant sector [1] - Instant e-commerce, catering to convenience consumption needs, recorded a sales growth of 24.3% [1]

Core Insights - The Ministry of Commerce reported a 9.6% year-on-year increase in online retail sales in China for the period from January to October 2025, indicating a robust growth in e-commerce [1][2] - Significant growth was observed in smart products, online services, and instant e-commerce, with smart wearable devices like AI glasses and smartwatches seeing a 23.1% increase in sales [1][2] - The "Silk Road E-commerce" initiative has led to the establishment of 12 innovative practice cases, promoting China's market as a global opportunity [3] E-commerce Growth - Online retail sales in China increased by 9.6% year-on-year from January to October 2025 [1][2] - Sales of smart wearables grew by 23.1%, while online service consumption rose by 21% [1][2] - The dining sector, particularly online coupon purchases leading to offline experiences, saw a 25.1% increase [1][2] - Instant e-commerce sales grew by 24.3%, reflecting a strong demand for convenient consumption [1][2] Digital Transformation - The e-commerce sector is aiding the digital transformation of small and medium enterprises, with over 400 industry e-commerce matchmaking events held [2] - Key sectors such as textiles and pharmaceuticals experienced transaction growth of 5.5% and 3.4%, respectively [2] - Agricultural products and rural online retail sales increased by 9.5% and 7.5%, respectively, indicating a positive trend in rural e-commerce [2] International Collaboration - The "Silk Road E-commerce" initiative has facilitated 36 events to promote China's market globally [3] - The initiative has led to a 8.9% increase in sales of imported goods from monitored platforms [3] - Notable sales growth was recorded for specific products, such as a 73.7% increase in Uzbek candy and a 39.9% increase in Thai mangosteen [3]

Group 1 - The core viewpoint of the articles highlights the positive impact of e-commerce on consumption, modern industrial system construction, and high-level opening-up in China during the period from January to October 2025 [1][2] Group 2 - Digital consumption has significantly boosted domestic demand, with online retail sales increasing by 9.6% year-on-year during the first ten months of 2025. Notable growth was observed in smart products and online services, with smart wearable devices growing by 23.1% and online service consumption increasing by 21% [1] - Instant e-commerce has met consumer demand effectively, with sales rising by 24.3%, and the restaurant sector benefiting from online coupons and offline experiences, which saw a growth of 25.1% [1] Group 3 - Industrial e-commerce is facilitating the digital transformation of small and medium-sized enterprises, with over 400 industry e-commerce matchmaking events held, leading to a 5.5% increase in textile sector transactions and a 3.4% increase in pharmaceutical sector transactions [1] - Agricultural products and rural online retail sales grew by 9.5% and 7.5%, respectively, during the same period, supported by initiatives like the "Digital Commerce Promoting Agriculture" event [1] Group 4 - The "Silk Road E-commerce" initiative is enhancing China's global market presence, with 12 innovative practice cases being replicated nationwide. Activities under this initiative have promoted China's market as a global opportunity, with a reported 8.9% increase in imported goods sales from key monitored platforms [2] - Specific products from partner countries have seen remarkable sales growth, such as Uzbek candies increasing by 73.7% and Thai mangosteen by 39.9% [2]