集中宣教与精准服务双发力。9月15日，该行在蚌埠市金融大厦开展大型集中宣教活动，通过设立咨询台、发放宣传折页、开展消保知识抽奖问答等互动形 式，有效提升市民金融知识储备与风险防范意识。9月21日，举办"金秋絮语 财富汇集"贵宾客户交流活动，理财专家现场解析宏观经济走势与资产配置逻 辑，同步宣讲金融产品适性管理政策与风险识别技巧，强化"卖者尽责、买者自负"的市场共识，传递理性投资理念。 分层分类覆盖重点群体。养老金融服务暖民心，在各网点设立适老服务专区，组织员工走进康养中心、社区及乡村养老院，为超1000名老年人开展养老诈骗 防范、社保卡使用等专项宣讲；主动下沉服务重心，深入怀远梅桥镇徐圩村提供上门服务，针对村内老人出行不便的实际情况，现场办理银行卡开卡、养老 账户关联等业务，累计为155位老人打通金融服务"最后一公里"，以实干践行养老金融便民承诺。校园宣教筑牢青春防线，推进"金融知识进校园"行动，走 进蚌埠医科大学等多所高校，开展银行卡安全管理、电信网络诈骗防范等主题宣讲超10场次，累计覆盖师生及家长3000余人次。普惠服务赋能经营主体，深 入商贸市场与个体工商户群体，开展"送教上门"服务，重点讲解账户安全防 ...

Core Viewpoint - The six major banks in China have decided to abolish their supervisory boards, opting for their audit committees to assume the supervisory functions, which is seen as a move to enhance corporate governance efficiency and reduce governance costs [1][2]. Group 1: Announcement Details - On September 25, the Industrial and Commercial Bank of China, Agricultural Bank of China, Bank of China, China Construction Bank, and Bank of Communications announced they would no longer establish supervisory boards [1]. - These banks indicated that the decision was approved at the 2024 annual shareholders' meeting held on June 27, 2025, and they have received approval from the National Financial Regulatory Administration for the amendments to their articles of association [1]. - The current supervisors will no longer hold their positions, and the audit committee of the board will take over the responsibilities previously held by the supervisory board [1]. Group 2: Industry Implications - Experts suggest that the functions of the supervisory board overlap with those of the board of directors, particularly the audit committee, which can lead to reduced governance costs and increased flexibility in corporate governance [2]. - The recent revision of the Company Law allows companies to establish audit committees composed of directors to exercise the powers of the supervisory board, which supports the decision to eliminate supervisory boards [2]. - Other banks, including several nationwide joint-stock banks and local commercial banks, have also announced plans to abolish their supervisory boards, indicating a broader trend in the banking industry [2].

Core Points - Major Chinese banks, including Industrial and Commercial Bank of China, Agricultural Bank of China, Bank of China, China Construction Bank, and Bank of Communications, have announced the approval of amendments to their articles of association, eliminating the supervisory board [2] - The trend of abolishing supervisory boards is also seen in city commercial banks, with Qilu Bank recently voting to no longer establish a supervisory board [2] - Over 20 of the 42 listed banks have either announced the cancellation or are in the process of abolishing their supervisory boards, including several joint-stock banks and local banks [2] - The removal of supervisory boards is driven by the new Company Law effective from July 1, 2024, allowing companies to set up an audit committee within the board of directors to exercise the powers of the supervisory board [2] - The China Securities Regulatory Commission has indicated that listed companies must establish an audit committee by January 1, 2026, to replace the supervisory board [3] - The industry believes that replacing supervisory boards with audit committees will enhance corporate governance efficiency and reduce operational costs, while ensuring independence and professionalism in supervision [3]

Core Insights - The article highlights the importance of trust, assistance, and warmth in the daily operations of Agricultural Bank of China, showcasing how seemingly ordinary interactions can significantly impact customers' experiences [1][3] Group 1: Customer Service - A specific incident is described where a senior citizen, struggling with mobility and technology, receives attentive assistance from a bank manager, illustrating the bank's commitment to providing personalized service [3] - The bank staff demonstrate patience and care, ensuring that elderly and special needs customers feel supported and valued during their banking experience [3] - The interaction emphasizes that financial services are not just about transactions but also about building relationships and providing emotional support to customers [3] Group 2: Company Values - Agricultural Bank of China prioritizes a service culture that combines professional expertise with genuine compassion, reinforcing the idea that customer care is a fundamental aspect of their operations [3] - The bank's approach reflects a commitment to maintaining a warm and welcoming environment, regardless of technological advancements or changes in equipment [3] - The narrative illustrates that the bank's employees view their roles as guardians of customer trust, ensuring that every client feels at home and cared for during their visits [3]

Core Viewpoint - The Agricultural Bank of China (ABC) in Nanping Shunchang actively participated in a financial education campaign aimed at enhancing financial literacy and protecting the rights of the elderly, responding to a call from the national financial regulatory authority [1][8]. Group 1: Event Overview - The financial education campaign, themed "Protecting Financial Rights and Supporting a Better Life," was launched on September 15, focusing on the elderly population [1]. - The event included a financial knowledge exhibition area that addressed topics such as "Beware of Illegal Agency Rights Protection," "Avoid Financial Consumption Risks to Ensure a Happy Life for the Elderly," and "Prevent 'Injury Scalper' Traps" [3]. Group 2: Educational Content - The bank provided easy-to-understand promotional materials and visual displays to explain basic financial knowledge to elderly participants [3]. - Real-life case studies were used to illustrate common fraud techniques, and staff members patiently answered questions to promote rational investment awareness and personal information protection [3][5]. Group 3: Public Response - Participants expressed appreciation for the practical nature of the event, indicating that they learned valuable financial knowledge that would help them respond to similar situations in the future [6]. - The positive interaction and enthusiastic response from the public highlighted the urgent need for financial literacy initiatives [6]. Group 4: Future Initiatives - The Agricultural Bank of China in Shunchang plans to continue its commitment to social responsibility by conducting diverse and regular financial education activities, aiming to bring financial knowledge to communities, rural areas, and enterprises [8]. - The bank seeks to deliver beneficial financial policies and risk prevention skills directly to the public, contributing to a healthy, stable, and harmonious financial environment [8].

Group 1 - The core focus of Agricultural Bank of China's Bengbu branch is on technology finance, aiming to support the full-cycle development of technology enterprises through product innovation and professional services [1][2] - The bank has established a "Technology Loan Pioneer Team" consisting of 38 members to enhance service quality and efficiency, targeting six key industries in Bengbu [1] - As of August 2025, the loan balance for technology enterprises reached 3.639 billion yuan, with a net increase of 853 million yuan and a growth rate of 31% [3] Group 2 - The bank is actively building a technology service ecosystem by integrating the capabilities of commercial banks, private investment institutions, and private equity funds to enhance "investment-loan linkage" for technology enterprises [2] - Innovative financial products have been introduced to address the challenges of financing difficulties and high costs for technology enterprises, focusing on their unique characteristics [3] - The bank has implemented a collaborative service model combining project loans, equity investments, and financing leasing for the same client, marking a significant innovation in service delivery [2]

Core Viewpoint - Agricultural Bank of China (ABC) is actively engaging with university students to enhance their financial literacy and security awareness, particularly focusing on fraud prevention [1][3][4] Group 1: Financial Services for Students - ABC provided a special service for a university student, assisting her in opening a bank account for tuition payment [3] - The bank manager demonstrated the use of mobile payment through the bank's app, emphasizing the importance of using official channels to avoid scams [3] Group 2: Fraud Prevention Education - ABC distributed a fraud prevention manual to the student, highlighting recent scam cases to raise awareness [3] - The bank has established a 24/7 consultation hotline specifically for students to address any financial concerns [3][4] Group 3: Commitment to Youth Financial Education - ABC's Jinan Shuangshan Branch has served over 500 university students this year, providing diverse financial education services [4] - The bank aims to continuously support the financial growth of young customers and enhance its reputation as a trusted financial institution [4]

刘先生特致电网点表达谢意，张老师则表示"帮助客户解决问题是应尽之责"。该行始终秉持客户至上原 则，致力于通过细致高效的服务为客户排忧解难，工作人员用多一分耐心、多一句询问、多一次思考， 将不起眼的小事做成暖心事。这通跨越电话线路的感谢，既是对张老师的肯定，更是对所有坚守岗位、 默默服务客户的网点员工，最朴实珍贵的认可。 事发当日，刘先生匆忙来到该行求助，因其不慎将用于老人治病的5000元误转至同名陌生人账户，多次 联系对方未果。该行客户经理张老师一边安抚客户情绪，一边协助其通过添加好友备注说明情况，并主 动提供该行联系方式供对方核实。在张老师的持续关注和建议下，次日对方主动退还全部款项，老人的 医药费得以顺利到位。 近日，农行济南槐荫经十西路支行客户经理张老师成功协助客户刘先生追回一笔误转的5000元医药费， 解决了客户的紧急需求，获得客户诚挚感谢。 ...

Core Points - The Agricultural Bank of China (ABC) Jinan Suburban Branch demonstrated exceptional customer service by addressing a unique request from a client needing assistance with social security card processing for an elderly disabled father [1][2] - The branch initiated a "special case handling" process, sending staff to the client's home to ensure compliance and authenticity of the request [1] - The staff provided thorough guidance on the authorization process and ensured that the elderly client understood the steps involved, showcasing the bank's commitment to serving vulnerable groups [2] Summary by Sections - **Customer Service Initiative** - ABC Jinan Suburban Branch received an urgent call from a client regarding social security card processing for a disabled elderly individual [1] - The branch quickly mobilized staff to assist the client at home, demonstrating a proactive approach to customer needs [1] - **Process and Compliance** - Staff verified the necessary documents, including the elderly person's ID and disability proof, ensuring the legitimacy of the request [1] - The bank emphasized the importance of clear communication and understanding of the authorization process for the family [1] - **Client Satisfaction** - The family expressed deep gratitude for the assistance provided, highlighting the emotional impact of the bank's service [2] - The actions taken by the bank were recognized as a meaningful demonstration of care and respect for special groups [2]

Core Viewpoint - Agricultural Bank of China (ABC) demonstrates a commitment to customer service through a heartwarming story involving a senior citizen who faced difficulties accessing medical reimbursement due to a forgotten social security card password [1][2] Group 1: Customer Service - ABC's Jinan Diao Town Branch staff organized a home service team to assist an elderly customer who was unable to visit the bank due to health issues [1] - The staff provided professional assistance and patiently explained the password modification process to the elderly customer's family [1] - The successful modification of the social security card password allowed the elderly customer to access much-needed medical funds, highlighting the bank's dedication to customer needs [1] Group 2: Company Values - The incident reflects ABC's core service philosophy of "customer first," emphasizing the importance of genuine care and responsibility in financial services [1] - The bank aims to continue providing heartfelt service to every customer, spreading warmth and support to more individuals in the community [2]