5月1日，永辉超市官方回应"反向抹零"事件：顾客反馈的重庆金源时代店情况属实。永辉超市对此事件 深感惭愧，并公布了相关整改措施。 三、整改与承诺 在学习胖东来的过程中,我们深知,调改不仅是学习先进理念,更是将好的 文化理念深度落实到经营细节中;真正的整改也不只是及时止损,而是追本 溯源,杜绝类似问题再次发生。 针对"反向抹零"问题，内部排查后我们第一时间做出整改： 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规，即现金支付分币零头全舍,商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道:通过永辉生活APP"我的-客服中心"上传小票,24小时内发 放补偿券。 补偿标准:按实际分位差额的10倍进行补偿。 如您有任何疑问,可拨打4000-601933永辉超市服务热线与我们联系。 四、对反馈问题顾客的感谢 我们特别感谢来自重庆的顾客刘先生的反馈,您的监督帮助我们及时纠偏管 理疏漏,我们相关 ...

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following incidents of "reverse rounding" in cash transactions, particularly in certain regions, and has committed to rectifying these issues through service compensation and standardized cash handling practices [1][6][7]. Group 1: Incident and Response - Yonghui Supermarket reported issues with cash payment rounding practices in several regions, including Chongqing, Hebei, Beijing, Tianjin, and Northeast China, where cash transactions involved rounding up the price [1][8]. - The company has initiated a service compensation program for affected customers, offering refunds for discrepancies in cash transactions, with compensation set at ten times the actual difference [6][7]. Group 2: Management and Improvement - The company recognized that its service standards did not adequately reflect customer perspectives and that the dissemination of best practices from improved stores was lagging [5][6]. - Yonghui Supermarket has committed to implementing a new cash handling standard across all stores, effective April 29, 2025, which will eliminate rounding up in cash transactions, ensuring customers pay no more than the marked price [6][8]. Group 3: Customer Engagement - The company expressed gratitude towards customers who provided feedback, emphasizing the importance of customer supervision in improving management practices [7]. - Yonghui Supermarket aims to learn from the feedback and is focused on transforming its operations to enhance customer trust and satisfaction [2][7].

Core Viewpoint - The incident of "reverse rounding" at Yonghui Supermarket has raised significant public concern, leading to a company-wide policy change to ensure customer payments do not exceed marked prices [3][11]. Group 1: Incident Overview - Yonghui Supermarket acknowledged the existence of "reverse rounding" practices in several non-adjusted stores across Chongqing, Hebei, and Beijing, confirming customer complaints about the Chongqing Jinyuan Times store [3][8]. - The company implemented a new policy on April 29, mandating that cash payments round down to the nearest whole number, ensuring that customers pay no more than the marked price [3][11]. Group 2: Customer Complaints - A customer reported being charged 8 yuan for a product marked at 7.96 yuan due to the store's rounding policy, which was not disclosed prior to checkout [8][11]. - Systematic instances of this rounding practice were found across multiple stores in Chongqing, with various products being charged higher than their marked prices [8][11]. Group 3: Legal and Ethical Implications - The practice of "reverse rounding" is considered potentially illegal as it deprives consumers of their right to be informed and to engage in fair transactions [11]. - The incident reflects a lack of integrity and legal awareness among some businesses, highlighting the importance of consumer rights [11]. Group 4: Financial Performance - Yonghui Supermarket reported a revenue of 67.57 billion yuan for 2024, a year-on-year decrease of 14.07%, and a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [12]. - For Q1 2025, the company recorded a revenue of 17.48 billion yuan, down 19.32% year-on-year, with a net profit of 148 million yuan, a significant decline of 79.96% [12].

永辉超市今日发布整改说明称，经排查，重庆、河北、北京等多地的部分非调改门店存在现金支付分币"反向抹零"情况，顾客反馈的重庆金 源时代店现金结算时分币"反向抹零"情况属实。 自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高于标价。同时从即日起，对消费存在分位 差额的顾客，启动服务补偿。 验推广滞后,未能及时将调改门店的好方法、好经验同步到所有门店,这都 是我们经营管理的不成熟、不真诚。 三、整改与承诺 在学习胖东来的过程中,我们深知,调改不仅是学习先进理念,更是将好的 文化理念深度落实到经营细节中;真正的整改也不只是及时止损，而是追本 溯源，杜绝类似问题再次发生。 针对"反向抹零"问题,内部排查后我们第一时间做出整改： 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规,即现金支付分币零头全舍,商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道：通 ...

Core Viewpoint - Yonghui Supermarket has acknowledged the issue of "reverse rounding" in cash transactions at some stores and has announced corrective measures to address the problem [2][5]. Group 1: Incident Overview - The company discovered that while most stores had implemented a "round down" policy, some non-reformed stores in regions like Chongqing, Hebei, Beijing, Tianjin, and Northeast China were still using a "reverse rounding" method for cash payments [2][5]. - A specific incident in Chongqing, where a product priced at 7.96 yuan was charged at 8 yuan, gained significant public attention and trended on social media [2][3]. Group 2: Corrective Measures - Starting from April 29, 2025, all Yonghui Supermarket locations will uniformly implement the "round down" standard, ensuring that cash payments do not exceed the marked price [4][7]. - The company has initiated a compensation program for customers affected by the rounding discrepancies, offering refunds at service counters and through the Yonghui Life App [4][7]. Group 3: Financial Performance - In 2024, Yonghui Supermarket reported a revenue of 67.574 billion yuan, a 14% decline year-on-year, with a net loss of 1.465 billion yuan [4]. - For the first quarter of the current year, the company achieved a revenue of 17.479 billion yuan, down 19% year-on-year, and a net profit of 148 million yuan, reflecting an 80% decrease [4]. Group 4: Strategic Transformation - The company is undergoing a strategic transformation, learning from the "Pang Donglai" model, with ongoing improvements in store operations and supply chain innovations [4][6]. - As of March 2025, 41 reformed stores achieved a monthly profit of 14.7 million yuan, with a total profit of 74.72 million yuan for the first quarter [4].

Group 1 - The core issue of "reverse rounding" in cash transactions at some Yonghui Supermarket stores has been acknowledged, particularly in regions like Chongqing, Hebei, Beijing, Tianjin, and Northeast China [1][2] - Yonghui Supermarket has announced a new policy effective April 29, 2025, to ensure that cash payments will round down to the nearest whole number, eliminating any excess charges for customers [2] - The company has initiated a compensation program for customers affected by the rounding issue, offering ten times the difference as compensation, and has provided a reward of 1000 yuan to a customer who reported the issue [2] Group 2 - In the previous year, Yonghui Supermarket completed adjustments in 31 stores and closed 232 underperforming locations, resulting in improved product quality and service in the adjusted stores [4] - The company's annual revenue was reported at 67.574 billion yuan, a decrease of 14.07% year-on-year, with a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [4] - For the first quarter of this year, Yonghui Supermarket's revenue was 17.479 billion yuan, down 19.32% year-on-year, and the net profit was approximately 148 million yuan, reflecting a significant decline of 79.96% [4]

近日，重庆一永辉超市门店被指"反向抹零"，引发关注。 对于抹零一事，该超市工作人员解释称，因分币流通困难，采用"积零换整"规则。但该规则并未在价签 或收银台进行公示，消费者直到结账时才发现被多收了钱。 据中国经济周刊报道，从法律角度剖析，"反向抹零" 这种行为已然涉嫌违法。若超市未经公示，单方 面执行 "五入" 的收费方式，直接剥夺了消费者的知情权和公平交易权。 虽然现在分币持有的成本，已远超其本身价值，流通性并不高。但自作主张搞"反向抹零"，反映出部分 商家在经营过程中，缺乏诚信意识和法律观念，忽视了消费者的合法权益。 自从永辉超市对标胖东来大刀阔斧地进行调改以来，外界对于永辉的关注从未减少过。 5月1日，永辉超市发布整改说明称，经排查，重庆、河北、北京等多地的部分非调改门店存在现金支付 分币"反向抹零"情况，顾客反馈的重庆金源时代店现金结算时分币"反向抹零"情况属实。 自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高于标 价。同时从即日起，对消费存在分位差额的顾客，启动服务补偿。 此前，据鲁网报道，4月20日，消费者刘先生在重庆永辉超市金源时代店购买标价为7.96元 ...

永辉超市：重庆金源时代店现金结算"反向抹零"情况属实 智通财经5月1日电，永辉超市今日发布整改说明称，经排查，重庆、河北、北京等多地的部分非调改门店存在现金支付分币"反向抹零"情况，顾客反馈的 重庆金源时代店现金结算时分币"反向抹零"情况属实。自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高 于标价。同时从即日起，对消费存在分位差额的顾客，启动服务补偿。（智通财经记者 吴蔚玲） 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规，即现金支付分币零头全舍，商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道：通过永辉生活APP"我的-客服中心"上传小票,24小时内发 放补偿券。 补偿标准:按实际分位差额的10倍进行补偿。 如您有任何疑问，可拨打4000-601933永辉超市服务热线与我们联系。 四、对反馈问题顾客的感谢 计划 国民超市 品质永辉 我们 ...

作者|贝塔商业 阿营 永辉超市还有救吗？ 永辉超市刚刚发布了自己2024年的最新财报，所有看过的人都会倒吸一口冷气。 这家曾经的超市巨头，已经连续四年累计亏损超90亿元。 光是2024年就关掉232家门店，相当于每1.5天消失一家店。 永辉超市一边捧着"胖东来模式"当救命稻草，一边被名创优品老板叶国富低价抄底，连胖东来创始人于东来都忍不住吐槽："花钱买了个罪受"。 这出商战大戏背后，藏着传统零售业转型的集体焦虑："规模为王"的时代落幕，永辉的"断臂求生+网红改造+资本赌局"组合拳，到底能不能打出翻身仗？ 永辉的ICU账单： 越止血，越失血？ 时间倒回2019年，永辉还是中国超市界的"优等生"：年营收932亿元，门店数1440家，股价最高冲到11.72元。 谁能想到，短短五年后，这家公司会变成"亏损专业户"——2024年营收跌到675亿元，净利润-14.65亿元，连资产负债率都飙到88.7%，相当于每赚100元 就要还88元债。 | 主要会计数据 | 2024年 | 2023年 | 本期比上 年同期增 | 2022年 | | --- | --- | --- | --- | --- | | | | | 減(%) ...

Core Insights - Yonghui Supermarket is set to reopen its Xinmi Zhongqiang Guangnian store after adjustments, marking its eighth store in Henan under the "Pang Donglai" assistance program [1] - The store's product structure has been revamped to meet 80% of Pang Donglai standards, with a significant increase in fresh food offerings [1][2] - The adjustment reflects a broader trend of increasing consumer interest in county-level markets, prompting Yonghui to continue expanding in these areas [2][3] Group 1 - The Xinmi Zhongqiang Guangnian store has optimized its product offerings, removing 8,136 items and adding 5,036 new products, resulting in a new product addition rate of over 55.2% [1] - The proportion of imported goods has risen to 16%, and the share of fresh food has increased from 5% to 20%, creating a "fresh + food + daily necessities" product mix [1] - The store features a dedicated area for Pang Donglai brand products, offering over 40 popular items, including affordable quality essentials [1] Group 2 - The store has enhanced customer experience through service upgrades, such as offering various meat preparation services and providing conveniences like magnifying glasses and wet hand tools [2] - Employee engagement has been boosted through salary reforms, with an average salary increase of 64% for frontline staff and additional benefits like paid leave and free meals [2] - The county market's consumption capacity is gaining attention from various retail brands, with Yonghui planning further adjustments in multiple county-level stores [2][3] Group 3 - National retail sales in urban areas reached 42.12 trillion yuan, growing by 3.4%, while rural retail sales hit 6.67 trillion yuan, increasing by 4.3% [3] - The slower pace of life in county markets leads consumers to prefer in-store shopping, focusing on product quality, price, and service, which presents growth opportunities for quality supermarkets [3] - With the opening of the Xinmi store, Yonghui's total number of adjusted stores will rise to 70, with expectations to reach 124 by the end of June [3]