11月21日，安阳市优化消费环境三年行动暨"3·15消费购物季"启动仪式正式开幕。安阳市人民政府副秘书长杨红伟参加并致辞；河南省市场监督管理局 12315指挥中心副主任胡志军参加并讲话；市商务局、市发改委、市工信局、市文广体旅局、市公安局、市人社局、市住建局、市卫健委、人民银行安阳 分行、安阳海关、金融监管安阳分局、全市市场监管系统、重点行业协会（商会）、企业代表等总计130余人参加会议。 会议强调，要在深化认识上下功夫。要提高政治站位，深刻认识到优化消费环境三年行动是立足新发展阶段、践行以人民为中心的发展思想的重要举措。 要深入领会优化消费环境三年行动的精髓要义和实践要求，要坚持问题导向，聚焦突出问题和关键环节，精准发力，务求取得实效。要胸怀全局，聚合力 打破思维定式和本位主义，把思想行动切实统一到优化消费环境、改善消费体验上来，心往一处想、劲往一处使。 来源：12315投诉中心 会议强调，要在常态长效上久久为功。要固化经验，健全制度。将有效做法转化为跨部门协同、信用激励、投诉公示等长效制度，筑牢监管根基。要科学 评估，跟踪问效，建立评价指标体系，引入第三方评估，定期"回头看"以确保机制有效运行。要鼓励基层 ...

活动现场，工作人员通过设立咨询台、悬挂宣传横幅、发放科普资料等方式，围绕消费风险防范、维权途径、食品安全、药品安全及保健食品选购等群众 关心的热点问题，开展面对面宣传与答疑解惑。宣传内容贴近民生、通俗易懂，得到现场群众的积极响应。 据统计，活动当天共发放各类宣传资料3000余份，接待群众咨询300余人次。此次活动不仅提升了社会公众对消费环境建设的关注度，也进一步增强了消 费者的自我保护意识和维权能力。延长县市场监督管理局相关负责人表示，将以"优化消费环境月"为契机，持续开展形式多样的宣传引导和监管服务工 作，积极构建和谐、诚信、安全的市场消费环境。 为营造安全放心的消费环境，进一步提振市民消费信心，近日，延长县市场监督管理局联合县消费者权益保护成员单位及相关企业在人民广场组织开展 2025年"优化消费环境月"集中宣传活动。 ...

Group 1 - The meeting emphasized the importance of optimizing the consumption environment to stimulate market vitality, which is crucial for promoting high-quality economic development [3] - The meeting outlined further requirements for the three-year action plan to optimize the consumption environment and reported on the progress of the city's safe consumption initiatives [3] - Various departments, including the Municipal Bureau of Commerce, Cultural and Tourism Bureau, and Industry and Information Technology Bureau, participated in discussions to share insights [3] Group 2 - The meeting called for enhanced planning and coordination among departments to ensure timely implementation of measures according to the action plan [3] - Responsibilities were to be clearly defined among member units, with a focus on achieving specific goals outlined in the five major actions and 95 tasks [3] - The event aimed to leverage the "Consumption Environment Optimization Month" to strengthen public awareness and establish a cross-departmental collaboration mechanism for effective execution [3]

Core Points - The central theme of the 2025 "Optimizing Consumption Environment Month" is "Optimizing Consumption Environment to Boost Consumer Confidence" [1] - The initiative is part of the implementation of the "Special Action Plan for Boosting Consumption" and aims to promote a three-year action plan for optimizing the consumption environment [1] - The event is organized by 13 government departments, including the Market Supervision Administration and the Ministry of Industry and Information Technology, among others [4][6] Group 1 - The event aims to create a positive social atmosphere for the participation of the entire society in optimizing the consumption environment [1] - The goal is to establish a consumption environment characterized by "integrity, fairness, convenience, and safety" [1] - A promotional poster for the event has been released for use by enterprises, social organizations, and media [1] Group 2 - The initiative is expected to enhance the order of the consumer market [5] - The participating departments include various ministries and regulatory bodies, indicating a comprehensive approach to improving the consumption environment [4][6]

Group 1 - The core point of the article is the initiative by ten companies, including Pang Donglai and Dennis, to implement a cross-store return and exchange policy, enhancing consumer convenience and protection [1][3] - This commitment will be visibly displayed in stores as a "Consumer Assurance Commitment" sign, informing consumers of their rights [3] - The initiative is part of Henan Province's "Three-Year Action Plan to Optimize the Consumption Environment," aiming to create trustworthy shopping experiences and innovative measures like "Assurance Code" and "Assurance Loan" [3] Group 2 - The initiative signifies a shift from traditional return policies to a more comprehensive consumer safety network, promoting a warmer consumption environment [3] - The Henan Provincial Market Supervision Administration is actively working to cultivate reliable stores and districts, enhancing the overall consumer experience [3]

Group 1 - The core idea of the article is the launch of the "National Consumption Environment Optimization Month" by 13 government departments to enhance consumer confidence and stimulate economic vitality, which is crucial for high-quality economic development and ensuring a high-quality life [1][2] - The theme for the 2025 "National Consumption Environment Optimization Month" is "Optimizing Consumption Environment, Boosting Consumer Confidence," which aligns with the implementation of the "Three-Year Action Plan for Optimizing Consumption Environment (2025-2027)" [1] - The initiative aims to create a consumption environment characterized by "integrity, fairness, convenience, and safety," providing systematic support for this goal [1] Group 2 - A key event during the "Optimization Consumption Environment Month" will take place on November 26 in Wuhan, Hubei, organized by the State Administration for Market Regulation and other relevant departments [2] - The main event will involve participation from government departments, industry associations, and consumer organizations, focusing on policy interpretation, results publication, and advocacy to showcase achievements and enhance public awareness [2]

Core Viewpoint - The joint initiative by 13 government departments aims to enhance the consumer environment in China, which is crucial for boosting consumer confidence and stimulating economic vitality, thereby supporting high-quality economic development and ensuring a high-quality life [1][2] Group 1: National "Optimizing Consumer Environment Month" Activities - The 2025 National "Optimizing Consumer Environment Month" will focus on the theme "Optimizing Consumer Environment, Boosting Consumer Confidence" and will implement the "Three-Year Action Plan for Optimizing Consumer Environment (2025-2027)" [1] - The initiative will provide systematic support for creating a consumer environment characterized by "integrity, fairness, convenience, and safety" [1] - Over 20 themed activities will be organized, including forums on intellectual property protection, the release of results from "Warm-hearted Service in Information Communication," and the promotion of "Digital Food Labels" [1] Group 2: Key Event in Wuhan - A major event will be held on November 26 in Wuhan, organized by the Market Supervision Administration in collaboration with relevant departments [2] - The event will invite representatives from government departments, industry associations, and consumer organizations to participate in policy interpretation, results release, and advocacy initiatives [2] - The goal is to showcase achievements, enhance publicity efforts, and build social consensus [2]

Core Viewpoint - The "Youth Consumer Inspector" series of activities in Dongcheng District aims to engage young people in consumption experiences, enhancing their role in economic development and urban construction while addressing their evolving consumption needs [3][4]. Group 1: Event Overview - The first event was held on October 21, where over 20 young representatives participated as consumer inspectors at a local dumpling shop, learning about the dumpling-making process [3]. - The event included a hands-on experience followed by discussions on food safety supervision and consumer rights protection [3]. Group 2: Objectives and Mechanism - The initiative emphasizes the participation of the youth demographic, aiming to integrate them into economic growth and urban development [4]. - It focuses on real consumption scenarios to gather insights and suggestions from young consumers, promoting a two-way interaction between youth consumption demands and market supply [4]. Group 3: Future Actions - Post-event, the Dongcheng Youth League Committee plans to compile the feedback from the youth inspectors to collaborate with relevant departments for optimizing the consumption environment and improving consumer experiences [4].

Core Insights - The report highlights that during the 2025 National Day and Mid-Autumn Festival holiday, the Yangtze River Delta region's market supervision departments enhanced complaint handling and consumer protection efforts, resulting in a significant number of complaints and inquiries [1][3] Group 1: Complaint Statistics - A total of 84,671 complaints were received, 20,859 reports were registered, and 127,646 inquiries were answered across the three provinces and one city during the holiday [1][3] - Shanghai received 27,076 complaints, 7,779 reports, and answered 95,359 inquiries; Jiangsu received 20,166 complaints, 4,443 reports, and answered 12,598 inquiries; Zhejiang received 29,530 complaints, 6,612 reports, and answered 4,321 inquiries; Anhui received 7,899 complaints, 2,025 reports, and answered 15,368 inquiries [3] Group 2: Consumer Behavior Insights - Online consumption complaints accounted for 78% of total complaints, while offline consumption complaints made up 22% [3] - The main industries involved in complaints included clothing and footwear, food, household goods, catering and accommodation services, and sales services [3] Group 3: Issues Identified - The primary issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [3] - The market supervision departments are implementing measures to optimize the consumption environment, enhance consumer rights protection, and improve consumption order [3]

Core Viewpoint - The conference held on September 26 focused on optimizing the consumption environment and boosting consumer confidence through a structured approach involving the cultivation of trustworthy consumption scenarios in various industries [2]. Group 1: Department Guidance and Integration - The municipal bureau has conducted two special meetings to establish five major actions aimed at optimizing the consumer environment, including the cultivation of trustworthy consumption units and improving consumer rights protection [3]. - A total of 454 businesses from the industrial chain have been included in the trustworthy consumption cultivation database [3]. Group 2: Classification and Development of Diverse Consumption Scenarios - The strategy emphasizes "one industry, one characteristic" and "one enterprise, one commitment," creating diverse trustworthy consumption scenarios tailored to different sectors such as supermarkets, scenic spots, e-commerce, and rural areas [4]. - Specific initiatives include the establishment of a trustworthy consumption live broadcast room for the Lingzhi industry and the development of 33 offline no-reason return companies in the Ejiao industry [4]. - The Ejiao Film City has set up a consumer rights protection service station that has resolved 150 consumer disputes [4]. Group 3: Supervision and Implementation - The commitment fulfillment rate for trustworthy consumption has been improved, with 98 units offering no-reason returns and 1,357 return transactions recorded [5]. - A total of 15 consumer rights protection service stations have been established, resolving over 500 disputes [5]. - The coverage of consumer environment construction has been expanded with the addition of over 2,000 cultivation units and 35 new consumer rights protection service stations [5]. Group 4: Flow Empowerment and Activation of Consumption Growth - The focus is on leveraging flow to stimulate consumer growth dynamics, although specific details on this aspect were not provided in the available documents [6].