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有哪些途径可以方便地投诉企业?这几个方式最常用
Xin Lang Cai Jing· 2025-11-07 11:28
Core Viewpoint - Consumers often face challenges when needing to file complaints against companies, but there are multiple effective channels available for resolution [1] Group 1: Internal Customer Service - The first point of contact for most consumer disputes is the internal customer service of the company or platform, which is typically the most convenient and efficient way to address issues [2] - Many disputes can be resolved at this stage, especially simple issues like refunds, exchanges, or compensations, provided the company's attitude is positive [3] Group 2: Official Complaint Channels - When internal customer service fails to resolve the issue, official complaint platforms are the most formal and legally grounded options available [4] - The National 12315 platform is the most widely used consumer complaint system, addressing issues related to product quality, contract disputes, false advertising, inadequate service, and pricing problems [5] - For telecommunications issues, consumers can contact the 12300 platform, which is specifically tailored for complaints against service providers [6] - The 12328 platform is designated for transportation-related complaints, including issues with ride-hailing, taxis, and public transport [7] - Certain specialized issues require intervention from industry regulators, such as education-related complaints to the education bureau or financial disputes to the banking regulatory authority [8] Group 3: Third-Party Complaint Platforms - In addition to official systems, consumers can utilize social complaint platforms, with the most popular being the Black Cat Complaint platform, known for its simple process and transparency [9] - Consumers can initiate complaints by searching for the company name, selecting the issue type, and uploading evidence, with the status of the complaint visible to them [11] Group 4: Mediation and Legal Assistance - Consumer associations primarily serve as mediation bodies for disputes where both parties are willing to communicate but cannot reach an agreement [12] - In cases of fraud, malicious withdrawal, or deliberate harm to consumer rights, consumers can report to the police, while significant disputes may require legal action such as arbitration or court litigation [13] Group 5: Conclusion - The most important factor in filing a complaint is selecting the appropriate channel based on the specific issue at hand, with internal customer service being the most efficient, official platforms being the most authoritative, and third-party platforms offering transparency [16]
【金融工程】海外风险缓和,风格切换概率提升——市场环境因子跟踪周报(2025.10.29)
华宝财富魔方· 2025-10-29 09:28
Group 1 - The core viewpoint of the article indicates that after the release of favorable policies, the probability of style switching in the market has increased, with a focus on technology and manufacturing sectors as the main drivers of domestic development [2][5] - The equity market is expected to transition to a stable operation as new catalysts diminish following the implementation of the "14th Five-Year Plan," suggesting a potential reduction in growth momentum [2][5] - It is recommended to moderately reduce positions in technology growth sectors and consider switching to broader indices or low-volatility dividend stocks for a more stable investment approach [2][5] Group 2 - In the stock market, the balance between large-cap and small-cap stocks has been maintained, while growth styles have shown a tendency towards growth [7] - The volatility of both large-cap and growth styles has increased, indicating a more dynamic market environment [7][8] - The concentration of trading has slightly decreased, with the proportion of trading volume from the top 100 stocks showing a minor decline [7] Group 3 - In the commodity market, the trend strength of precious metals and agricultural products has decreased, while other sectors have shown an increase in trend strength [20] - The liquidity of precious metals, non-ferrous metals, and agricultural products has declined, indicating potential challenges in these markets [20] Group 4 - In the options market, the implied volatility has decreased, reflecting a calming of market expectations regarding tariff increases, although uncertainty remains as both put and call option positions have increased [23] Group 5 - The convertible bond market has shown slight recovery, with stable pure bond premium rates and a steady increase in the premium rates for bonds convertible at 100 yuan [25]
摩洛哥逾50亿美元PPP项目加速推进
Shang Wu Bu Wang Zhan· 2025-10-28 16:48
Core Insights - Morocco is accelerating the implementation of over 60 potential Public-Private Partnership (PPP) projects with a total investment exceeding $5 billion, focusing on strategic sectors such as water, energy, transportation, agriculture, health, higher education, urban planning, and industry [1][2] Group 1: Project Details - The first major project involves a seawater desalination irrigation project in the Guelmim-Oued Noun region, led by the Ministry of Agriculture, with a total investment of $200 million, expected to provide an annual water supply of 47 million cubic meters [1] - The second project is a 30,000-hectare irrigation project in the Gharb region, with an estimated investment of $300 million, currently finalizing bidding documents and negotiating a loan agreement with the Japan International Cooperation Agency [2] - The Dakhla seawater desalination irrigation project, with a total investment of $250 million, is expected to produce 37 million cubic meters annually, with 30 million cubic meters allocated for irrigation and 7 million for drinking water [2] Group 2: Ongoing and Future Projects - The Casablanca-Settat seawater desalination project, with a total investment of $650 million, aims for an annual capacity of 300 million cubic meters, with the first phase starting in June 2024 [3] - Three additional projects are in the planning stage within the public service concession sector, including groundwater monitoring, ethanol sales concession rights, and irrigation network operation and maintenance [3] - Morocco is forming a technical assistance team supported by the African Development Bank to enhance the operation of the national PPP committee, focusing on developing a national PPP strategy and implementation guidelines [3]
利好!两部门重磅印发!
Zheng Quan Shi Bao Wang· 2025-09-30 08:08
Core Insights - The Ministry of Finance and the Ministry of Commerce have issued two notifications aimed at enhancing international consumption environments and promoting new consumption formats, models, and scenarios [1][14]. Group 1: International Consumption Environment Construction - The first notification emphasizes the goal of creating an international consumption environment to boost inbound consumption, enhance service levels, and meet diverse consumer needs [5][6]. - It supports around 15 pilot cities, including international consumption centers and cities with strong consumption potential, with a funding period of two years [1][5]. - Financial support includes 200 million yuan for each international consumption center city and 100 million yuan for other cities, distributed in two batches based on performance evaluations [1][10]. Group 2: New Consumption Formats and Scenarios - The second notification focuses on supporting pilot cities to develop a first-release economic service system and innovate diverse service consumption scenarios [15][16]. - Approximately 50 cities will be supported, particularly large cities with significant population bases and development potential, with a similar two-year implementation period [15][19]. - Funding includes 400 million yuan for super-large cities, 300 million yuan for large cities, and 200 million yuan for other cities, also distributed in two batches based on performance evaluations [3][21]. Group 3: Quality Consumption Supply and Services - Both notifications stress the importance of enhancing high-quality consumption supply, including support for local brands and tax refund services for outbound tourists [2][6]. - The initiatives aim to create internationally recognized shopping and cultural experiences, integrating various consumption themes such as digital, green, and cultural tourism [2][6]. - There is a focus on optimizing foreign payment services and improving the infrastructure for foreign currency exchange in key areas frequented by international visitors [6][7].
利好!两部门重磅印发!
证券时报· 2025-09-30 07:56
Core Points - The Ministry of Finance and the Ministry of Commerce have issued two notifications aimed at enhancing international consumption environments and promoting new consumption models and scenarios [1][13] - The initiatives are part of a broader strategy to stimulate consumption and economic growth in China, focusing on attracting foreign tourists and diversifying consumer offerings [1][13] Group 1: International Consumption Environment Construction - Notification 1 emphasizes the creation of an international consumption environment in selected pilot cities, aiming to enhance the "Buy in China" brand and improve the quality and diversity of goods and services [1][4] - The pilot cities eligible for support include approximately 15 cities with strong consumption potential and a significant number of foreign visitors, with a funding period of two years [1][4] - Central government funding will provide 200 million yuan for each international consumption center city and 100 million yuan for other cities during the implementation period [3][7] Group 2: New Consumption Models and Scenarios - Notification 2 focuses on supporting new consumption models and scenarios, encouraging cities to develop a first-release economic service system and innovate diverse service consumption environments [13][14] - Approximately 50 cities, particularly large and super-large cities, will be supported under this initiative, with a similar two-year funding period [14][19] - Funding for super-large cities will total 400 million yuan, while large cities will receive 300 million yuan, and other cities will get 200 million yuan [3][19] Group 3: Support Directions - Both notifications highlight the importance of enhancing high-quality consumption supply, including support for local brands and the development of tax refund services for foreign tourists [2][5] - The initiatives also aim to optimize foreign payment services and improve the international service level in key commercial areas and tourist attractions [5][6] - The notifications encourage the establishment of first-release centers and the integration of various consumption scenarios, including cultural, sports, and tourism sectors [15][16] Group 4: Implementation Procedures - Local governments are required to submit applications for pilot city status, with a focus on developing comprehensive implementation plans that address local consumption needs [18][19] - A competitive evaluation process will determine which cities are selected as pilot locations, with a focus on their consumption environment and market potential [19][20] - Performance evaluations will be conducted to ensure accountability and effective use of funds, linking funding to the success of the initiatives [9][20]
12项提前完成、5项超序时推进 今年前7个月民生实事有力有序推进
Zhen Jiang Ri Bao· 2025-08-13 23:42
Core Insights - The city government has made significant progress on 40 livelihood projects, with 12 completed or exceeding annual targets and 5 ahead of schedule [1][2] - The overall implementation of these projects has been steady and organized, with various departments closely monitoring progress against annual goals [1] Summary by Categories Completed or Exceeded Projects - 12 projects have been completed or exceeded their annual targets, including the expansion of educational facilities, creation of youth employment positions, and public health screenings [1] - Specific achievements include the construction of 6,600 youth employment internship positions and the promotion of high-quality employment for 2,500 registered unemployed youth [1] Projects Ahead of Schedule - 5 projects are reported to be ahead of schedule, such as the downscaling of quality medical resources and the upgrade of rural roads, with significant completion rates [2] - For instance, the rural road upgrade has completed 54.2 kilometers ahead of the third-quarter target [2] Future Plans - The city development and reform commission will continue to analyze the status of these livelihood projects, ensuring that they meet community needs and are executed effectively [2] - Future projects for 2026 will be planned based on community feedback and financial feasibility, aiming to address the needs of the population [2]
海南自贸区板块再度活跃,凯撒旅业7天4板
news flash· 2025-07-25 01:27
Group 1 - Hainan Free Trade Zone sector is becoming active again, with Caesar Travel Industry (000796) hitting the daily limit and recording 4 out of 7 days of gains [1] - Kangzhi Pharmaceutical (300086) has increased by over 10%, indicating strong market interest [1] - Other stocks such as Gongxiao Daji (000564), Hainan Development (002163), Hainan Highway (000886), Roniu Mountain (000735), and HNA Holding (600221) are also experiencing upward movement [1] Group 2 - There is a notable influx of dark pool funds into these stocks, suggesting increased investment activity [1]
中美日内瓦会谈达成积极共识,618 大促全面启动
HUAXI Securities· 2025-05-18 15:05
Investment Rating - Industry rating: Recommended [4] Core Views - The recent US-China Geneva talks have led to a positive consensus, with expectations for the export chain to recover as both sides agree to reduce tariffs significantly [1][19] - The 2025 "618" mid-year shopping festival has commenced, with major e-commerce platforms implementing strategies to stimulate consumer spending through simplified rules and increased subsidies [2][19] Summary by Sections Industry & Company Dynamics - The US has committed to canceling 91% of tariffs on Chinese goods and modifying 34% of reciprocal tariffs, while China will suspend or cancel corresponding tariffs on US goods [1][19] - The 618 shopping festival has seen platforms like Tmall and JD.com launching pre-sales and promotional strategies, with domestic brands showing strong growth [2][19] - Key investment themes include the return of offline traffic, AI technology upgrades, and the increasing willingness of consumers to pay for emotional value [3][58] Investment Recommendations - Focus on five investment themes: 1. Offline traffic recovery with beneficiaries including Yonghui Supermarket and Kidswant [3][58] 2. Continuous upgrades in AI technology with beneficiaries like Focus Technology and Aosheng Technology [3][58] 3. High-performing new retail sectors with beneficiaries such as Miniso and Pop Mart [3][58] 4. Recovery of cyclical sectors under domestic demand stimulation with beneficiaries like Mixue Group and Haidilao [3][58] 5. Expanding overseas consumption opportunities with beneficiaries including Miaow Exhibition and Anker Innovations [3][58] Macro & Industry Data - In March, the total retail sales of consumer goods increased by 5.9% year-on-year, indicating a stable and improving consumption market [35][36] - The online retail penetration rate increased by 0.7 percentage points year-on-year, with online retail sales of physical goods growing by 14.9% [36][40]
国务院安委办印发通知
Xin Jing Bao· 2025-05-07 11:18
Group 1 - The State Council's Safety Committee Office issued a notice emphasizing the need for enhanced safety measures to prevent major accidents, highlighting the importance of political, ideological, and action awareness in safety production work [1][2] - The notice calls for strict supervision of safety in transportation, including rigorous checks on vehicles and vessels, and addressing violations such as overloading and illegal operations [1][2] - It stresses the importance of safety management in construction projects during adverse weather conditions and the need for effective monitoring and early warning systems [1][2] Group 2 - The notice mandates increased safety oversight in crowded venues, urging businesses to address potential hazards in tourist transport facilities and to implement emergency measures during extreme weather [2] - It highlights the need for comprehensive risk management in key industries, particularly in mining and chemical sectors, with a focus on enforcing strict safety regulations and addressing illegal activities [2] - The document emphasizes the importance of emergency response readiness, requiring 24-hour duty systems for key positions and ensuring that rescue teams are prepared for immediate action in case of emergencies [3]