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美团致歉:已修复退款信息滞后问题,不存在“不查询就不退款”
Di Yi Cai Jing· 2025-08-25 02:16
Core Viewpoint - Meituan has addressed user concerns regarding delayed refunds and has established a dedicated customer service team to investigate and resolve issues related to refund status updates [1][2][4] Refund Issues - There are two main categories of refund issues reported by users: incomplete refund information updates and refunds showing as "failed" [1][2] - The first category involves delays in displaying refund progress, leading to user confusion about whether funds have been returned [2][3] - The second category, which affects a smaller number of orders, is due to issues with users' bank accounts or third-party payment tools, preventing refunds from being processed back to the original payment method [2][4] System Improvements - Meituan's technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [2] - For historical orders prior to 2017, users can still inquire about refund statuses through customer service [2] Refund Notification Issues - Users may not receive timely notifications about refunds due to system delays, leading to misunderstandings about the status of their refunds [3] - Three scenarios can cause confusion: refunds showing as "in review" or "processing," refunds showing a zero amount, and refunds marked as successful but not reflected in the original payment channel [3] Resolution Strategies - In cases where refunds cannot be processed back to the original payment method, Meituan will refund the amount to the user's wallet balance [4] - Users experiencing issues with their wallet balance can request refunds to a new designated bank account or seek assistance from customer service [4] - Meituan emphasizes that all refund data is traceable, and users can verify the status of their refunds [4]
阿里巴巴再调整集团业务;美团回应“退款未到账”丨新鲜早科技
2 1 Shi Ji Jing Ji Bao Dao· 2025-08-25 02:10
Group 1: Technology Developments - Elon Musk announced that his AI startup xAI has open-sourced the Grok 2.5 model and plans to do the same for Grok 3 in about six months, with recent updates improving image generation speed and adding new features [2] - Huawei Cloud has restructured its organization to focus on "3+2+1" business segments, which include computing, intelligent computing, storage, AI PaaS, databases, and security [2] - Huawei's CEO of Intelligent Automotive Solutions announced the upcoming release of Huawei ADS 4 and Harmony Space 5 in September, highlighting the rapid adoption of assisted driving technology in China [3] Group 2: Corporate Actions - Meituan responded to user complaints regarding refunds, stating that they have established a special customer service team to address the issues and have resolved the delay in refund information [4] - ZTE Corporation confirmed that its production and operational activities are normal, despite its stock experiencing significant price fluctuations [5] - Sunyu Optical Technology announced a memorandum of understanding to acquire approximately 33.33% of Goer Optical's shares following a restructuring [11] Group 3: Financing and Investments - Jingwang Electronics plans to invest 5 billion yuan in the Zhuhai Jinwan base expansion project, focusing on AI computing power, high-speed network communication, and automotive intelligence [10] - Databricks is conducting a K round financing exceeding 1 billion dollars, with a valuation surpassing 100 billion dollars, aimed at accelerating its AI strategy and global growth [12] - Kaipu Cloud intends to acquire 70% of Nanning Taike's shares, which will add storage product-related business to its portfolio [13] Group 4: Legal and Competitive Landscape - Apple has filed a lawsuit against a former employee for allegedly stealing trade secrets related to the Apple Watch and providing them to OPPO, which OPPO has denied [8] - Zhou Hongyi, CEO of 360 Group, commented on OpenAI's open-sourcing, suggesting that domestic large model manufacturers have significantly reduced costs, allowing developers to run AI models independently [6][7] Group 5: Innovations and Infrastructure - NVIDIA announced the launch of Spectrum-XGS Ethernet technology to address the limitations of existing commercial Ethernet infrastructure, enabling the creation of a billion-watt AI super factory [9]
美团回应退款滞后问题,称将追溯每一笔订单
Mei Ri Jing Ji Xin Wen· 2025-08-25 02:04
#美团称将帮用户追溯每一笔订单#【 #美团深夜紧急回应#:已修复相关问题,将帮助用户追溯每一笔 订单】 近日,有网友在社交平台发帖称:美团退款进度里如果显示"已被成功受理""退款已完成",可 能是金额没退,要显示已退回到xx账户才行。网友自查发现,多笔美团订单存在该现象,涉及多个支付 渠道,用户联系客服后重新提交退款,则显示"退款完成"。 8月24日晚间,就近期用户关注的退款问题,美团客服官方微博账户发布一则说明(以下简称"说 明"),称已紧急成立专项客服团队,并针对各类社交媒体等渠道反馈的订单,进行专项搜集、查询、 追溯。目前,已修复退款信息滞后问题,将帮助用户追溯每一笔担心的订单。(美团客服小美,嘉玛) ...
美团回应退款未到账质疑,称系统信息展示滞后已修复
Guan Cha Zhe Wang· 2025-08-25 02:04
Core Viewpoint - Meituan has responded to consumer complaints regarding delayed refunds, clarifying that the issues stem from incomplete information updates in their system rather than actual failures in processing refunds [1][5]. Group 1: Refund Issues - The main refund issues identified by Meituan include incomplete updates on refund information, leading to confusion about whether refunds have been processed and where the funds have gone [2]. - Refunds may show as "failed" without clear reasons, which Meituan attributes to three main causes: delayed updates on the order page, incorrect display of refund amounts, and issues with the original payment channels [3][4]. Group 2: System Updates and User Experience - Meituan stated that the problems with refund visibility are due to technical updates not being fully implemented, which has led to historical orders from 2014-2016 showing incorrect refund statuses [5]. - Users have reported that refunds for some orders were successfully processed but were not displayed correctly due to system updates, resulting in confusion about the actual status of their refunds [9][12]. Group 3: Customer Support and Solutions - Meituan has implemented measures to assist users in tracking their refunds, including allowing users to query the status of refunds for orders placed after 2017 [3][4]. - In cases where refunds cannot be processed back to the original payment method due to issues with the user's account, Meituan offers alternatives for users to receive their refunds [4][13].
一周要闻·阿联酋&卡塔尔|美团Keeta在卡塔尔正式上线/Apollo Go在阿联酋启动测试
3 6 Ke· 2025-08-25 01:58
Group 1: Autonomous Vehicles and Logistics - Baidu has launched open road testing for its Apollo Go autonomous vehicles in the UAE, with plans to deploy thousands of self-driving cars in partnership with Uber, marking the first such initiative in Asia and the Middle East [2] - A new international cargo route from Urumqi to Dubai has been established, significantly reducing transportation time from 20-30 hours to approximately 6 hours, enhancing logistics efficiency by over 70% [2] Group 2: Mergers and Acquisitions - In the first half of 2025, the UAE's merger and acquisition transaction volume reached $25.4 billion, accounting for 43% of the total $58.7 billion in the MENA region [3] Group 3: Banking and Financial Performance - As of May 2025, the total assets of UAE banks increased by 2.7% to AED 4.878 trillion, with total credit rising to AED 2.293 trillion, a growth of 1.5% [3] - The UAE Central Bank's gold reserves grew by 25.9% in the first five months of the year, reaching AED 28.933 billion [3] Group 4: Digital Economy and Startups - In the first half of 2025, Dubai's digital economy chamber supported 308 digital startups, a 39% increase from the previous year [3] - The Dubai International Chamber attracted 143 new companies in the first half of 2025, a 138% increase year-on-year, including 31 multinational companies [4] Group 5: Renewable Energy and Infrastructure - Masdar has invested over AED 6.19 billion (approximately $1.685 billion) in renewable energy projects through green bonds, which are expected to reduce CO2 emissions by over 6.28 million tons annually [5] - Masdar has decided to pause its green hydrogen project and shift focus to data centers due to changing market dynamics [5] Group 6: Electric Vehicles and Charging Infrastructure - Parkin has signed a 10-year agreement to deploy 200 "ultra-fast" electric vehicle charging stations in Dubai, aiming to reduce charging time to under 30 minutes [5] - Faraday Future plans to establish a factory in Ras Al Khaimah, UAE, for assembling its FX Super One electric vans, supported by AED 30 million (approximately $8.1 million) in initial funding [6] Group 7: Economic Growth and Trade - Qatar's economy is expected to grow by 4.8% in 2026, with signs of recovery in the non-energy sector [7] - Qatar's total foreign trade reached QAR 476.28 billion in 2024, a 1.3% increase year-on-year, with a trade surplus of QAR 215.64 billion [7] Group 8: Financial Center and Investments - The Qatar Financial Center registered 828 new companies in the first half of 2025, a 64% increase year-on-year, reflecting investor confidence in the Qatari market [8] - Qatar's royal family has committed to invest $31 billion in Botswana and Zambia for infrastructure and development projects [8]
美团深夜回应“退款不到账”问题
Sou Hu Cai Jing· 2025-08-25 01:49
Core Insights - The article highlights two main categories of the "user refund not received" issue, indicating a need for improved communication and system functionality [1] Group 1: Refund Process Issues - One category involves delays in updating information related to the refund process on the platform, leading to user misunderstandings [1] - The second category pertains to a limited number of orders where users' payment channels, such as bank cards or third-party payment tools, experience issues, preventing refunds from being processed back to the original payment method [1] Group 2: Alternative Refund Solutions - In cases where refunds cannot be processed to the original payment method, the system will credit the refund amount to the user's Meituan balance [1] - A very small number of orders may show "refund failed" due to issues with the user's payment channels, but the system will still follow the refund process and return the full amount to the user's wallet balance [1]
美团客服回应“退款问题”:系订单信息滞后,“不查询就不退款”等系误会
Ge Long Hui· 2025-08-25 01:43
Group 1 - The core issue addressed is the refund process and user concerns regarding delayed refunds on the Meituan platform [1][3] - Meituan has established a special customer service team to address refund inquiries and has improved the display of refund information for orders placed after 2017, allowing users to track their refunds independently [1][9] - For historical orders prior to 2017, users can still inquire about their refund status through customer service [1] Group 2 - The refund issues are categorized into two main types: one related to the platform's information display and the other concerning payment channel anomalies for a small number of users [3][7] - Users experiencing refunds that show as "under review" or "processing" are informed that this is due to delayed updates, which have been resolved [3][5] - In cases where refunds fail, the funds will be returned to the user's Meituan wallet, but if the wallet is inactive or the account is closed, users must contact customer service for assistance [7][9] Group 3 - Meituan emphasizes that all refund data is traceable and users can verify the status of their refunds [9] - The company acknowledges that the misunderstanding arose from inadequate and untimely information display and is committed to enhancing product features for a better user experience [9]
泡泡玛特半年收益超去年全年;美团外卖品牌上线卡塔尔丨出海周报
2 1 Shi Ji Jing Ji Bao Dao· 2025-08-25 01:41
Group 1 - The United States has suspended tax exemptions for imported packages valued at $800 or less starting from August 29, leading to several European postal operators halting package services to the U.S. This move is expected to create uncertainty in global postal cooperation and impact cross-border logistics and small businesses [1] Group 2 - In the first seven months of 2025, China's import and export volume with Shanghai Cooperation Organization member countries reached 2.11 trillion yuan, a year-on-year increase of 3%, marking a historical high for the same period [2] - Shenzhen's total import and export volume for the first seven months of 2025 was 2.58 trillion yuan, remaining flat compared to the previous year, with exports at 1.56 trillion yuan and imports at 1.02 trillion yuan [3] Group 3 - Meituan's international food delivery brand Keeta has officially launched in Doha, Qatar, with plans to expand further into the Gulf Cooperation Council region and enter Brazil in the coming months [4] - Lenovo Group is accelerating its strategic expansion in the Middle East by establishing a regional headquarters in Riyadh, Saudi Arabia, and plans to start production in a new manufacturing facility by 2026 [5] Group 4 - Transsion Holdings ranked first in the African smartphone market with a shipment of 9.7 million units, capturing 51% market share, and ranked second in Southeast Asia with 4.5 million units shipped, representing an 18% market share and a year-on-year growth of 17% [6] Group 5 - AliExpress has launched a new marketing AI Agent called "New Product Lightning Push," which automates resource integration for merchants, resulting in a doubling of new products achieving sales within seven days compared to April [7] - Amazon has initiated the "Amazon Global Store Central China Four Provinces Industrial Belt Accelerator Project," focusing on local service upgrades and global opportunities for cross-border e-commerce businesses [8] Group 6 - Cha Bai Dao announced the opening of its first North American store in New York, following its expansion into Singapore and France earlier this year [9][10] - Great Wall Motors' factory in Brazil has officially commenced production, with an annual capacity of 50,000 vehicles, initially producing key models like the Haval H6 and H9 [11] Group 7 - NIO plans to enter Singapore, Uzbekistan, and Costa Rica markets between 2025 and 2026, collaborating with Wearnes Automotive for its first right-hand drive model in Singapore [12] - BYD announced plans to build an assembly plant in Malaysia, expected to start production in 2026, alongside the opening of its 36th store in the country [13] Group 8 - Pop Mart reported a revenue of 13.88 billion yuan in the first half of the year, a year-on-year increase of 204.4%, with expectations to expand its overseas store count to over 200 by the end of the year [14] - Miniso's overseas revenue increased to 19.4 billion yuan, a growth of 28.6%, while its total revenue reached 93.93 billion yuan, up 21.1% year-on-year [15] Group 9 - Aoji Co. expects a significant decline in net profit for the first half of 2025, projecting between 100 million to 130 million yuan, a drop of 50% to 62% year-on-year, attributed to increased costs from tariff policy changes and logistics [16] - Muyuan Foods has established an overseas business team to explore international markets, aiming to replicate its domestic advantages in high-growth potential regions [17][18]
泡泡玛特半年收益超去年全年;美团外卖品牌上线卡塔尔
2 1 Shi Ji Jing Ji Bao Dao· 2025-08-25 01:25
Industry Overview - The U.S. will suspend tax exemptions on imported packages valued at $800 or less starting August 29, leading to several European postal operators halting package services to the U.S., creating uncertainty in global postal cooperation [1] - In the first seven months of 2025, China's trade with Shanghai Cooperation Organization member countries reached 2.11 trillion yuan, a year-on-year increase of 3%, marking a historical high for the same period [2] - Shenzhen's total import and export volume for the first seven months of 2025 was 2.58 trillion yuan, remaining stable compared to the previous year, with exports at 1.56 trillion yuan and imports at 1.02 trillion yuan [3] Company Developments - Meituan's international food delivery brand Keeta has officially launched in Doha, Qatar, with plans to expand into more Gulf Cooperation Council countries and Brazil in the coming months [3] - Lenovo announced the establishment of a regional headquarters in Riyadh, Saudi Arabia, and is set to begin production at a new manufacturing facility in 2026 [4] - Transsion ranked first in the African smartphone market with 9.7 million units shipped, holding a 51% market share, and second in Southeast Asia with 4.5 million units shipped, representing an 18% market share [5] - AliExpress launched a new marketing AI Agent to help merchants quickly sell new products, resulting in a doubling of new products achieving sales within seven days since July [6] - Amazon launched a project to accelerate the development of local service systems and brand innovation in four provinces in Central China [7] - Cha Bai Dao announced the opening of its first North American store in New York, following its expansion into Singapore and France earlier this year [8] - Great Wall Motors' factory in Brazil has officially commenced production, with an annual capacity of 50,000 vehicles [9] - NIO plans to enter Singapore, Uzbekistan, and Costa Rica markets between 2025 and 2026, marking its first right-hand drive model launch in Singapore [9] - BYD announced plans to build an assembly plant in Malaysia, expected to start production in 2026, alongside the opening of its 43rd store in the country [10] - Pop Mart reported a revenue of 13.88 billion yuan in the first half of the year, a 204.4% increase year-on-year, and plans to expand its overseas store count to over 200 by the end of the year [10] - Miniso's overseas revenue increased by 28.6% year-on-year, contributing to a total revenue of 93.93 billion yuan in the first half of 2025 [11] - Aoki Co. expects a 50% to 62% decline in net profit for the first half of 2025 due to increased costs from tariff policy adjustments and logistics [12] - Muyuan Foods has established an overseas business team to explore international markets, aiming to replicate its domestic success in high-growth potential regions [13]
批量用户退款没到账?美团深夜回复“退款疑问”
2 1 Shi Ji Jing Ji Bao Dao· 2025-08-25 01:24
Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for expired group purchase vouchers have not been credited back to their accounts, prompting a response from the company [1][2]. Group 1: User Concerns and Company Response - Users have expressed dissatisfaction on social media about refunds not being credited, particularly for historical orders [1]. - Meituan's customer service has established a special team to address these refund inquiries and has made updates to improve the visibility of refund information [2][3]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, countering claims of unprocessed refunds [2]. Group 2: Refund Process and Issues - The refund issues are categorized into two main types: delays in displaying refund progress and problems with specific payment channels [2]. - For orders from 2017 onwards, users can independently check the status of their refunds, while older orders require customer service assistance [2]. - In cases where refunds cannot be processed back to the original payment method, funds will be credited to the user's Meituan balance, with alternative arrangements available for users with account issues [2][3]. Group 3: Technical Improvements and User Experience - Meituan has acknowledged that some users experienced delays in seeing their refund status updated, which has now been rectified [3]. - The company is committed to enhancing its product features to ensure a more reliable and user-friendly experience, aiming to prevent future misunderstandings regarding refunds [3].