情绪价值
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从胖东来到鸡排哥,“老实人”生意突然赢麻了?| 新消费系列
Sou Hu Cai Jing· 2025-10-13 12:58
Core Insights - The rise of "sincere economy" is highlighted by the success of "Chicken Chop Brother" and "Fat Donglai," indicating that sincerity has become a rare competitive advantage in an era of excessive marketing and consumer fatigue [3][4][35] - A survey shows that 60% of respondents are willing to pay slightly higher prices for businesses that operate with integrity, reflecting consumer recognition and support for honest practices [3] Group 1: Trust Rebuilding - "Fat Donglai" emphasizes integrity through visible customer complaint handling, showcasing a commitment to customer satisfaction by publicly addressing issues and compensating affected customers [4][9] - "Chicken Chop Brother" gained popularity by maintaining a low price for nine years and offering discounts to students, breaking the stereotype of businesses always seeking high profits [6][7] Group 2: Emotional Value - In an era of material abundance, emotional value is becoming a key factor in business success, as seen in "Fat Donglai's" efforts to create a sense of respect and care for customers [12][13] - Positive shopping experiences significantly increase customers' willingness to pay and likelihood of recommending the business, indicating the economic benefits of emotional value [19][20] Group 3: Long-termism - Both "Fat Donglai" and "Chicken Chop Brother" exemplify long-term business strategies, resisting the temptation for rapid expansion and focusing on sustainable growth [24][26] - "Fat Donglai" has expanded slowly over 20 years, while "Chicken Chop Brother" has maintained a small stall for nine years, fostering deep customer relationships through consistent practices [25][27] Group 4: Micro Insights - The phenomena surrounding "Fat Donglai" and "Chicken Chop Brother" reflect deeper changes in consumer behavior, particularly among Generation Z, who prioritize authentic experiences over brand image [33] - The rise of small businesses leveraging social media demonstrates that even small-scale operations can have a significant impact in the market [33] Conclusion - The success of "Fat Donglai" and "Chicken Chop Brother" represents a victory of values, proving that sincerity, trust, and emotional connections are vital for sustainable business models in a digital age [35][38] - The future of business may belong to those who can balance efficiency with warmth, scale with depth, and profit with meaning [39][40]
泡泡玛特:兴趣消费引领小众时代
Sou Hu Cai Jing· 2025-10-13 02:51
Core Insights - The article highlights the rapid growth of Pop Mart, a leading player in China's IP toy industry, driven by its unique business model and market positioning, achieving significant revenue and profit increases in 2024 [1][5][30] Financial Performance - In 2024, Pop Mart reported a revenue of 13.04 billion yuan, a year-on-year increase of 106.9% - Adjusted net profit reached 3.403 billion yuan, up 185.9% - Revenue from mainland China was 7.97 billion yuan, growing by 52.3% - Revenue from overseas and Hong Kong, Macau, and Taiwan reached 5.07 billion yuan, a staggering growth of 375.2%, accounting for 38.9% of total revenue - As of December 31, 2024, the total number of registered members in mainland China reached 46.083 million, with 11.729 million new members added during the year [1] Market Positioning and Product Strategy - Pop Mart's blind box model, which leverages uncertainty to drive consumer behavior, has significantly increased repurchase rates, with over 50% of members making repeat purchases - The company has diversified its product offerings beyond blind boxes, with a notable increase in derivative products such as phone cases and keychains, as well as plush toys and high-end figures [5][7] - The emotional connection provided by quality IPs is crucial, with a focus on extending product types and enhancing repurchase as key growth drivers [7] IP Development and Operations - Pop Mart has built a strong IP matrix with core characters like Molly, Dimoo, and Skullpanda, collaborating with global designers to create a differentiated IP library [11] - The company operates across the entire supply chain, from design to sales, enhancing the IP lifecycle and fostering emotional connections with fans through limited releases and collaborations [12] Channel Strategy - Pop Mart employs a comprehensive channel strategy, integrating online and offline experiences through flagship stores and automated vending machines to create immersive shopping environments [14] - The online ecosystem includes flagship stores on platforms like Tmall and WeChat mini-programs, facilitating traffic retention and private domain operations [14][21] Consumer Insights - The company effectively captures the consumption psychology of Generation Z, with over 80% of its users aged 18-35 willing to pay for emotional satisfaction [16] - Pop Mart's products serve as a form of self-expression, and the company has successfully transitioned users from buyers to "cultural co-creators" [23][30] Future Outlook - The article suggests that the future of consumer spending will focus on emotional value, social identity, and the integration of material and virtual experiences [28][29] - Pop Mart's model of combining emotional consumption, social currency, and scarcity economics offers valuable lessons for other brands in the entertainment and new consumer sectors [30]
浙江文旅新动向:“咖啡+”业态迭出,情绪价值引流
2 1 Shi Ji Jing Ji Bao Dao· 2025-10-12 03:52
Core Insights - The article highlights the emerging trends in Zhejiang's tourism industry, particularly the rise of "coffee+" business models and the emphasis on emotional value to attract visitors during the 2025 National Day and Mid-Autumn Festival holidays [1][2]. Tourism Trends - In 2025, Zhejiang Province saw a total of 37.6 million tourists during the National Day and Mid-Autumn holidays, marking a 7.3% year-on-year increase. Overnight visitors reached 24.2 million, up 11.4%, with total tourism revenue hitting 54.68 billion yuan, a growth of 8.8% [1]. - Innovative small-scale attractions, such as the "Sky Mirror" and nature parks, are gaining popularity, focusing on high aesthetic and emotional value to attract niche markets like families and couples [2][5]. Emotional Value and Social Media - The "Sky Mirror" at Jin Hua has become a popular social media spot, reflecting the sunset and city lights, which enhances its appeal among young visitors [3][5]. - The park's management emphasizes the importance of emotional value and social currency, noting that visitors are more likely to share their experiences on social media, thus increasing the attraction's visibility [6]. Visitor Experience Enhancements - The "Sky Mirror" park implemented several initiatives during the holidays, including a "cloud dining" experience and interactive installations, which significantly boosted daily revenue from approximately 3,000 yuan to 15,000 yuan during peak days [5][6]. - Lulupark, another attraction, reported around 9,000 visitors during the National Day period, with new animal exhibits and family-friendly activities enhancing the overall visitor experience [7][8]. Coffee Culture and Nightlife - In Hengdian, the largest film shooting base globally, around 50-80 specialty coffee shops have emerged, creating a vibrant cultural community through the "coffee+" model [9]. - The Bay Art Life Community has expanded its offerings to include creative shops and restaurants, hosting events like outdoor movie screenings and eco-friendly markets during the holidays, which resonated well with young consumers [9][10]. - Some coffee shops operate 24 hours to cater to the flexible schedules of film crews, with a significant portion of evening traffic, indicating a shift towards high-quality nighttime consumption [10].
「反叛」的电动车:雅迪摩登如何把「通勤」变成「出片」?
36氪· 2025-10-11 13:35
Core Viewpoint - Brand rejuvenation is a systematic transformation starting from product strength [38] Group 1: Brand Engagement with Youth - Young people use social media to showcase their experiences, creating a demand for brands to engage meaningfully [3][4] - Brands face challenges in standing out and avoiding aesthetic fatigue among consumers [4][5] - Yadea's innovative approach includes opening a creative store in a culturally rich area, integrating local culture and appealing to young consumers [6][9] Group 2: Unique Marketing Strategies - The opening event featured high-profile collaborations and interactive elements, attracting significant foot traffic and engagement [8][33] - Yadea's strategy emphasizes emotional connection and cultural relevance, moving beyond mere trend-following [9][16] - The brand's focus on aesthetics and safety in product design resonates with young consumers' desires for both functionality and style [39][42] Group 3: Product Innovation and Emotional Value - Yadea redefines electric scooters as fashion accessories and social tools, highlighting the importance of emotional value in purchasing decisions [22][23] - The brand's collaboration with Sanrio introduces beloved characters, enhancing emotional appeal and marketability [29][30] - Yadea's product design reflects a deep understanding of female consumers' needs, integrating safety and aesthetic preferences [43] Group 4: Retail Experience and Community Engagement - Yadea's creative stores serve as experiential spaces, transforming traditional retail into community hubs for interaction and engagement [44] - The brand's marketing efforts include participation in major events and collaborations with influencers to enhance visibility and emotional resonance [46][48] - Yadea's approach emphasizes understanding consumer pain points and fostering emotional connections to drive sales [48]
鸡排哥、滕王阁保安、尧仔炒粉,今年国庆都有哪些素人爆火?
3 6 Ke· 2025-10-11 01:38
国庆假期里,一股源自街角的"素人旋风"正在悄然席卷。 在旅途中,许多人追逐的不再是看风景和打卡地标,而是那些触手可及的真实温度与人间烟火。 于是,我们看到了景德镇鸡排哥的摊位排起百米长队,南昌滕王阁保安的有奖问答冲上热榜,从天南海北来济源尧仔炒粉打卡的网友,襄阳的"丑郭靖"冲 出重围。 这些看似不搭界的普通人为何能先后成为国庆假期里的"顶流"?跟随「克劳锐」的视角,一起来看看。 平凡的个体正成为城市最动人的名片 另一边,在南昌36.7°C的炙烤下,滕王阁景区的长队中,20岁的兼职保安张灵杰正在重新定义服务的意义。 面对焦躁等待的游客,@滕王阁保安小胖 没有机械地维持秩序,而是拿起喇叭真诚告白:"这是我们的工作失误,上面已经人挤人了,我陪大家一起晒太 阳吧。" | 要你想看的 | | 5.4万条评论 | + | × | | --- | --- | --- | --- | --- | | | | 这位保安的素质可不仅仅像一位保安 [ | | | | | | 10-4 安徽 回复 | ♡ 3.1万 | 3 | | 28 € 12 72 | | 展开 10 条回复 v | | | | | | 我就是保安的哥哥 我弟弟 ...
国庆“顶流”的黄金周:登9次热搜,单日1400万人涌入他的直播间
3 6 Ke· 2025-10-11 01:05
Core Insights - The article highlights the unexpected rise to fame of a street vendor known as "Chicken Chop Brother" during the National Day holiday in China, where his 6 yuan chicken chop became a viral sensation, attracting long queues and significant media attention [1][4][8]. Group 1: Popularity and Impact - The "Chicken Chop Brother" gained immense popularity, with his related topics trending on major platforms nine times during the holiday, showcasing a peak of four entries on the same day [1][3]. - His live streaming sessions attracted over 14 million viewers on the first day of the holiday, with average daily views ranging from 7 million to 8 million thereafter [5][7]. - The phenomenon not only boosted his personal brand but also significantly increased sales for nearby vendors, with chicken chop-related orders on Douyin increasing by 56% year-on-year [7][8]. Group 2: Business Model and Strategy - The vendor's success is attributed to his unique service approach, providing high emotional value and customer interaction, which has been described as offering 60 yuan worth of emotional value for a 6 yuan chicken chop [11]. - He has maintained a strong commitment to quality and customer service, refusing to expand his business through franchising or to compromise on his principles despite the surge in popularity [12][16]. - The local government has recognized his influence, appointing him as a cultural tourism ambassador and integrating him into official promotional efforts [9][20]. Group 3: Challenges and Future Outlook - Despite the success, there are concerns about sustainability, as the vendor faces challenges such as fatigue from long working hours and the potential for over-commercialization of his brand [13][15]. - The article draws parallels with other viral street vendors, emphasizing the need for ongoing engagement and emotional connection with customers to maintain popularity [17][19]. - The local tourism sector is working to capitalize on this surge in interest, implementing measures to enhance visitor experience and ensure that the momentum does not fade post-holiday [20][21].
“自然之约”缘何成假日新宠?
Xin Hua She· 2025-10-10 09:05
Core Viewpoint - The article highlights a shift in tourism preferences towards nature-based experiences, emphasizing emotional value and a desire for personal rejuvenation in the context of high-pressure urban life [1][2]. Group 1: Changing Tourist Preferences - Tourists are moving away from "service-oriented" travel to "experience-integrated" travel, seeking authentic encounters with nature, such as witnessing sunrises and camping under clear starry skies [2]. - The popularity of nature-related activities like hiking, stargazing, and river tracing is rising on social media, reflecting a growing trend towards immersive experiences in natural settings [1]. Group 2: Infrastructure and Capacity Challenges - Emerging nature travel destinations are struggling with inadequate reception capacity and infrastructure, necessitating comprehensive upgrades to meet increasing tourist demand [2]. - Issues such as insufficient restroom facilities and poor waste management are prevalent, detracting from the overall experience in natural areas [2]. - Transportation challenges, including narrow roads and traffic congestion, significantly impact tourists' enjoyment and travel plans [2]. Group 3: Safety and Environmental Considerations - There are shortcomings in safety and emergency response systems at nature destinations, particularly for inexperienced tourists lacking essential safety knowledge and equipment [2]. - The relationship between tourists and nature should be reciprocal, with visitors respecting the environment while destinations provide necessary infrastructure and safety measures [2][3].
“东湖库里南”的野心:岚图泰山如何用47万定义“中式豪华”?
2 1 Shi Ji Jing Ji Bao Dao· 2025-10-10 08:42
Core Viewpoint - Dongfeng Lantu Automotive is attempting to achieve brand breakthrough through a differentiation strategy in the increasingly competitive Chinese electric vehicle market, focusing on integrating Chinese culture and art into automotive design [1][2]. Group 1: Brand Strategy - Lantu is transforming from functional value to emotional value, aiming to enhance user understanding of Chinese culture through its products [1][2]. - The design language of Lantu is based on the concept of "harmony between heaven and man," drawing inspiration from classic Chinese texts [1][2]. - The naming of Lantu's products, such as "Chasing Light," "Dreamer," and "Taishan," reflects a commitment to Chinese cultural elements [1][2]. Group 2: Product Development - Lantu is refining its high-end product matrix with three flagship models targeting different market segments, including the Lantu Chasing Light L and the Lantu Taishan [2][3]. - The Lantu Taishan, developed over four years, aims to maximize internal space and functionality while providing top-tier safety features [2][3]. - The pricing strategy for the Taishan is tentatively set around 470,000 yuan, focusing on emotional value and social attributes rather than just configuration [2][3]. Group 3: Market Positioning - Lantu aims to compete directly with traditional luxury brands, with the Chasing Light L positioned to challenge established players in the luxury sedan market [2][3]. - The company is adopting a strategy of cultural commonality and localization for international markets, adjusting products based on local driving conditions and preferences [3]. - Lantu is accelerating channel development, planning to expand its number of stores significantly by the end of the year [3]. Group 4: Industry Challenges - The electric vehicle industry is shifting focus from configuration and functionality to social attributes, indicating a more complex competitive landscape [3][4]. - Lantu acknowledges the challenges of creating products with Chinese characteristics in the smart and electric vehicle era, emphasizing the need for innovation [4].
十一黄金周 :一场旅游消费的静悄悄革命
Sou Hu Cai Jing· 2025-10-10 05:03
Core Insights - The Chinese tourism market during the 2025 National Day holiday shows a stark contrast, with high-end hotel occupancy rates in places like Lijiang and Dali dropping below 30%, while camping gear searches surged by 470% and rental orders tripled, indicating a shift in consumer preferences driven by younger travelers [1][3] Price Dynamics - The traditional pricing strategy of increasing prices during holidays is failing, as evidenced by the backlash against high hotel prices, with consumers opting for camping instead [1][3] - The "Zibo Effect," where reasonable pricing led to increased tourism revenue, highlights that over 70% of post-95 consumers believe hotel prices exceeding a 30% premium are not worth it, showcasing their adeptness at using alternative strategies to avoid price gouging [3][4] Consumer Empowerment - Today's tourists are no longer passive consumers; social media has made price traps visible, and topics like "National Day Pitfall Guide" have garnered billions of views, empowering consumers to hold businesses accountable [4][5] - Consumers are redefining tourism value, prioritizing unique experiences over traditional luxury offerings, with 41% of post-90s willing to spend significantly on high-end camping gear, but only for experiences that resonate with their values [4][5] Value Evolution - The rise of the camping economy reflects a shift from functional satisfaction to emotional fulfillment in travel, with positive emotional value now surpassing scenic views and culinary experiences as the primary travel goal [5][6] - The unique experiences offered by camping, such as relaxation and authenticity, are more appealing than standardized hotel services, indicating a demand for emotional value in tourism [5][6] Industry Reconstruction and Future Outlook - The revolution in tourism indicates a need for industry integration, with hotels evolving from closed sleeping spaces to open experience hubs, and hybrid models like "hotel + camping" proving successful [6] - The tourism economy is entering a "trust economy" phase, where businesses must prioritize integrity and long-term relationships to build reputation and retain consumers [6] - Future competition will center around the ability to provide emotional experiences that resonate with tourists, signaling the arrival of a "user era" in the tourism industry, where transparency and authenticity are paramount [6]
2025年三季度广州零售市场回顾与展望
Sou Hu Cai Jing· 2025-10-09 13:50
体验消费与宠物经济持续升级 全运会助推营商环境提升 广州,2025年10月9日——戴德梁行发布2025年三季度广州零售市场报告。报告指出,三季度广州长隆 万博商圈迎来新项目入市,广州多核发展步伐加快。得益于暑期消费旺季及过境免签政策的积极带动, 市场需求稳步释放。体验经济与宠物经济持续升级,市场围绕情绪价值推陈出新。随着第十五届全运会 筹备工作的深入推进,相关基础设施与商业配套升级步伐加快,为广州营商环境注入新动能。 优质商业体量持续扩容,租金策略更加灵活 本季,市场迎来广州K11 Select的入市,全市优质购物中心总存量推升至616万平方米。戴德梁行广州公 司总经理罗进良表示:"新项目释放出长隆万博商圈向世界级商圈进阶的重要信号。多个广州乃至华南 首店齐聚,为万博商圈的首店经济注入了新活力。这也表明,当前优质业态与品牌在广州的选址策略, 正突破天河路商圈的单核局限,呈现多核发展趋势。" 受暑期旺季及过境免签政策带动,家庭、学生及外国游客数量显著增长,推动广州消费需求进一步释 放。多个品牌积极把握季节性消费机遇,通过快闪、跨界联名等营销方式吸引客流。例如,泡泡玛特在 天环广场推出Labubu"怪味便利店"华 ...