本文来自微信公众号：投资人黄海 （ID：haivcconsumer），作者：投资人黄海，题图来自：AI生成 但后来的事情大家都知道了，饿了么在并入淘宝生态后迅猛发力，现在单量都要赶上美团了。同样的逻 辑下，飞猪这次也得到了淘宝的弹药支持，在整个阿里集团里的位置也不可同日而语了。 从八月份开始，在闪购之后，飞猪也非常显眼地出现在淘宝app的首页一级菜单栏。甚至淘宝app的所有 订单被分成三类，分别是正常购物、闪购还有旅游。 除了阿里之外，旅游行业的巨头当然就是大家很熟悉的携程和美团，还有早就涉足酒店业务的抖音。外 卖三国杀之后，新一波的"旅游混战"正在酝酿。 为什么酒旅行业会成为下一个被争夺的风口呢？ 之前我发过好几篇旅游行业相关的文章，之所以关注这个领域，是因为旅游行业是目前国内为数不多的 朝阳行业。 前一段时间京东、美团、阿里的外卖三国杀非常精彩，现在另外一个行业也逐渐开始出现巨头混战的苗 头了，但是留意到这个趋势的朋友还不多。这篇文章跟大家分析一下新一轮巨头混战的行业——酒店旅 游。 前两个月，阿里巴巴宣布了一个重大的战略升级，把饿了么和飞猪这两块业务并入了淘宝。 过往很长一段时间，阿里巴巴奉行的是各个事 ...

Core Viewpoint - The article discusses JD's recent developments in the food delivery and hotel industries, emphasizing the company's focus on supply chain innovation and its competitive stance against other platforms while maintaining a collaborative spirit in the industry [3][5][15]. Summary by Sections JD's Recent Events - The first "JD Wine Tasting Event" took place on September 16, where CEO Liu Qiangdong engaged with users, showcasing a dish he prepared, highlighting the company's commitment to customer interaction [3][4]. Business Growth and Strategy - JD's new delivery service has seen significant growth, with a 198.8% revenue increase in the new business segment to 13.852 billion yuan in Q2, despite a loss of 14.7 billion yuan in the same segment [4][5]. - The company reported a 35% increase in daily active users and a 17% increase in monthly active users, outperforming competitors like Taobao and Pinduoduo [4]. Supply Chain Innovation - Liu emphasized that JD's business model revolves around supply chain innovation, aiming to alleviate industry pain points rather than engage in destructive price wars [5][6]. - The "4+2" strategy for the hotel business focuses on four areas of revenue generation and two cost-saving measures, including low commissions and corporate procurement [5][6]. New Business Initiatives - The "Seven Fresh Kitchen" initiative aims to enhance hotel dining experiences and has already increased restaurant orders by over 30% in its vicinity [12][13]. - JD's approach to the hotel industry seeks to avoid price wars and instead focus on quality and service, with plans for future announcements regarding hotel development [15][16]. Commitment to Industry Standards - JD is committed to paying full social insurance for its delivery personnel, setting a new standard in the industry [17]. - Liu highlighted the importance of maintaining high-quality standards in retail, drawing parallels with the premium positioning of brands like Moutai [17]. Customer Engagement - Liu expressed gratitude for long-term customer relationships, emphasizing the importance of direct communication with users through events like the "Netizen Meeting" [18].

Core Insights - The launch of the new "Big Member" system by Taobao integrates various Alibaba resources, covering a wide range of consumer needs from dining to travel, aiming to create a comprehensive membership experience for all users [2][6][10] - The new membership system is free and has no entry barriers, allowing all Taobao users to participate and earn "Taoqi Value" which determines their membership level across multiple Alibaba platforms [3][4][12] Group 1: Membership System Features - The Taobao Big Member system consists of six levels: Bronze, Silver, Gold, Platinum, Diamond, and Black Diamond, with higher tiers offering access to additional benefits like 88VIP [3][5] - The "Taoqi Value" system has been updated to enhance transparency and user engagement, allowing users to see their earning details and growth paths [4][5] - The membership system aims to provide comprehensive benefits that span various life scenarios, reflecting a shift in consumer expectations for integrated services [6][10] Group 2: Strategic Implications - The introduction of the Big Member system is part of Alibaba's broader strategy to transition from an e-commerce platform to a "big consumption platform," integrating services like food delivery and travel [10][11] - The consolidation of services under a unified membership system is expected to enhance user loyalty and engagement, ultimately increasing the lifetime value of customers [6][12] - The strategic alignment of different business units within Alibaba, such as Ele.me and Fliggy, is designed to optimize resource allocation and improve overall service delivery [11][12] Group 3: Impact on Merchants - The new membership system is anticipated to significantly impact merchants by increasing user engagement and providing more opportunities for targeted marketing [16][18] - Merchants can now operate within a broader membership framework, allowing for more refined customer segmentation and tailored promotional strategies [18][19] - The emphasis on everyday benefits rather than just promotional events indicates a shift towards creating sustained customer relationships through regular engagement [18][20]

Core Viewpoint - The launch of the new "Big Member" system by Taobao is a strategic move to integrate various Alibaba resources and enhance user engagement across multiple lifestyle scenarios, positioning Taobao as a comprehensive "big consumption platform" [2][12][16]. Summary by Sections Overview of the Big Member System - The new Taobao Big Member system is free and accessible to all users, categorizing them into six levels based on their "Taoqi Value," which is calculated from spending across Taobao, Ele.me, and Fliggy [4][6][11]. - The system aims to create a more inclusive membership experience, moving beyond just serving a subset of paying users [7][12]. Changes and Features - The Taoqi Value system has been updated to enhance transparency and user engagement, with many users noticing an increase in their Taoqi Value compared to the previous version [8][11]. - The Big Member system emphasizes comprehensive coverage of various lifestyle needs, reflecting a shift in user expectations for integrated benefits across different platforms [12][27]. Strategic Implications - The integration of services from Taobao, Ele.me, and Fliggy under the Big Member system is a critical step towards establishing a unified consumption ecosystem, enhancing user loyalty and engagement [16][17]. - The strategic alignment of different business units within Alibaba aims to optimize resource allocation and improve user experience across the board [15][16]. Impact on Merchants - The Big Member system is expected to significantly impact merchant operations by increasing user engagement and providing more opportunities for targeted marketing [25][26]. - Merchants can leverage the new membership structure to enhance cross-industry collaboration and drive deeper consumer engagement through tailored promotions [27][29]. Future Directions - The Big Member system opens up new avenues for merchants to implement refined customer segmentation and targeted offers, moving away from broad discount strategies [29][30]. - The focus on everyday benefits rather than just promotional events indicates a shift towards a more sustainable and user-centric approach in membership design [30][34].

Core Insights - The article highlights a significant surge in daily orders for food delivery services, with Taobao Flash Purchase and Ele.me reporting over 80 million daily orders and more than 200 million active users, while Meituan's daily orders exceeded 100 million [1][7][10] - The competition among e-commerce giants has intensified, particularly in the food delivery sector, driven by substantial subsidies aimed at attracting younger consumers and boosting order volumes [1][6][10] E-commerce Competition - Taobao Flash Purchase and Ele.me launched a massive subsidy campaign, with Taobao offering a total of 50 billion yuan in subsidies, leading to a spike in orders and user engagement [7][10] - Meituan reported that its instant retail orders surpassed 120 million, with food delivery orders exceeding 100 million, indicating a strong consumer response to the subsidy initiatives [6][10] Consumer Behavior - The article notes a trend of consumers sharing their experiences on social media, showcasing the benefits of the subsidies, such as receiving multiple drinks for little to no cost [8][9] - The demand for milk tea has been particularly effective in driving sales, as it appeals to younger demographics and has a high frequency of purchase [9][11] Impact on Merchants and Delivery Personnel - Merchants and delivery personnel are experiencing overwhelming order volumes, with reports of some stores receiving over 300 orders in an hour, leading to challenges in fulfilling orders promptly [8][9] - Delivery personnel have reported significant increases in earnings due to the subsidies, with some earning over 1,000 yuan in a single day [8][9] Strategic Implications - The ongoing subsidy wars are seen as a strategic battle for high-frequency traffic and market share in the trillion-yuan instant retail market, with companies aiming to create a closed-loop ecosystem that connects food delivery with other high-value services [10][11] - Experts suggest that while subsidies can drive short-term growth, they may not be sustainable in the long run, potentially leading to a "prisoner's dilemma" scenario within the industry [10][12]

Core Insights - JD.com has rapidly captured 31% of the food delivery market and is now targeting the hotel and travel industry with a "three years zero commission" offer, receiving 50,000 applications from hotels within two days [2][3] - Unlike food delivery, hotel bookings are a low-frequency demand, making it challenging for JD.com to convert users who do not currently have travel plans [2][3] - To succeed in the hotel industry, JD.com must not only attract merchants but also drive consumer conversions to build a sustainable ecosystem [3] Market Strategy - Selling pre-sale hotel vouchers could be a viable strategy for JD.com, as they offer more flexibility compared to traditional booking methods [4][5] - Pre-sale vouchers can help lock in consumer demand and convert traffic into actual sales for both JD.com and participating hotels [5][10] - The pre-sale voucher model gained popularity during the pandemic, providing a lifeline for hotels and enabling platforms like Ctrip to recover financially [7][8] Competitive Landscape - JD.com aims to challenge established players like Ctrip, which currently holds a significant market share in the OTA sector [9][17] - The competitive dynamics are influenced by the established habits of consumers who are accustomed to using Ctrip for hotel bookings, making it difficult for newcomers to gain traction [17][18] - JD.com is leveraging its existing user base and partnerships with four-star and above hotels to position itself against Ctrip [19][20] Supply Chain Integration - JD.com is not just entering the OTA space but is also focusing on the entire hotel supply chain, aiming to reduce costs for hotel operators [11][12] - The company has already engaged with many hotels as major clients for its electronics and supply chain services, indicating a strong foundation for its hotel supply chain strategy [11][12] - JD.com plans to streamline the supply chain by reducing intermediaries and leveraging its logistics network to lower costs for hotels [12][13] Financial Services Opportunity - JD.com has the potential to explore financial services related to hotel bookings, similar to Ctrip's "buy now, pay later" model, which has seen growth in revenue [21][22] - The integration of financial services could enhance JD.com's offerings and provide additional value to consumers and hotel partners [22]

Core Viewpoint - The hotel industry is buzzing about JD's announcement of "up to 3 years with zero commission" for hotel listings, but the practicality and long-term implications of this strategy are questioned [1][4][16]. Group 1: Market Context - As of the end of 2024, there are approximately 370,300 hotels in China, with a chain rate exceeding 45%, indicating that many hotels have established supply chains that may be more efficient than JD's [6][7]. - Leading hotel brands not only have strong supply chains but also robust franchise systems to maintain control over their resources [8]. Group 2: Competitive Landscape - The hotel industry is characterized by a gradual adjustment of commission rates, with platforms like Meituan and Ctrip having established their market positions over time [19][21]. - JD's entry into the hotel sector is compared to its previous experience in the food delivery market, where it initially offered zero commission but faced challenges in maintaining profitability [27][30]. Group 3: Strategic Challenges - The hotel business requires building direct connections with hotels, inventory distribution systems, and pricing strategies, which is more complex than the logistics of food delivery [48]. - JD's historical attempts to enter the OTA market, such as investing in Tuniu, have not been successful, raising concerns about its current strategy [43][46]. Group 4: Potential Opportunities - There is potential for JD to succeed in the hotel sector, but it will require sustained effort, patience, and a focus on building relationships with hotels rather than relying solely on promotional tactics [55][66]. - The concept of "JD Hotel PLUS Membership" could create an ecosystem that integrates member benefits, points redemption, and cross-category recommendations, which may differentiate JD from existing OTA players [69]. Group 5: Long-term Perspective - The OTA market is not conducive to quick wins; it favors long-term strategies and consistent efforts to build a network of partnerships with hotels [72][74]. - JD must focus on becoming "JD's OTA," leveraging its strengths in supply chain management to carve out a unique position in the hotel industry [68].

Group 1 - The article emphasizes the importance of self-growth and business as a means to solve problems, highlighting the distinction between personal development and entrepreneurial endeavors [1] - It discusses the evolution of apps from mere interactive tools to content carriers, suggesting a shift in their role in the digital landscape [1] - The concept of "反向学习" (reverse learning) is introduced as a method to correct erroneous perceptions and enhance cognitive clarity [8][9] Group 2 - The article presents two driving forces behind expression: curiosity and fear, indicating that curiosity leads to meaningful contributions while fear results in rushed outputs [10][12] - It suggests that time invested in meaningful activities should not be viewed as wasted but rather as an investment in significance and emotional fulfillment [13] - The need for a more integrated calendar system within WeChat is proposed, utilizing AI to streamline task management and reminders based on chat context [18][21][22]

Core Insights - The local life service market is experiencing intense competition, particularly between JD.com and Meituan, with JD's founder Liu Qiangdong personally engaging in the delivery experience, indicating a serious commitment to the market [1] - JD.com is positioning itself with a focus on "quality delivery" and a "20-minute late delivery free" policy, alongside a "zero commission" for the first year for merchants, which has made JD's delivery service a hot topic recently [1] - The local life service market has evolved significantly since the early days of O2O models, with Meituan establishing a near-monopoly after its merger with Dianping in 2015, but now faces renewed competition from JD.com [1] JD.com Delivery Service - JD.com announced that its delivery service has surpassed 10 million daily orders, covering 166 cities, but is still in a learning phase [3] - The scale of JD's delivery riders is approximately 1.3 million, with only 10,000 full-time riders, significantly lower than Meituan's 7 million riders, which raises concerns about JD's delivery capabilities [3] - Issues with JD's positioning system have been reported, leading to discrepancies in delivery times and difficulties in route planning for riders [5] Market Dynamics - The online food delivery market in China is projected to reach 17,469 billion yuan by 2025, making it the largest segment of the local life service market [8] - JD.com aims to leverage high-frequency delivery services to boost its low-frequency e-commerce business, competing against platforms like Taobao and Pinduoduo [8] - Meituan's established "dual network" of merchants and delivery riders presents a significant barrier to entry for JD.com, as Meituan has a stronghold in delivery speed and merchant variety [9] Competitive Strategies - JD.com is implementing a substantial subsidy plan, expected to exceed 10 billion yuan within a year, to attract users and compete on price [12] - Meituan's new membership system aims to enhance user loyalty, offering various benefits across multiple service categories, while JD's membership focuses primarily on e-commerce [10] - The competition is intensifying as Meituan faces challenges from JD's aggressive pricing and rider benefits, including social security contributions for full-time riders [13] Broader Market Trends - The food delivery market is characterized by low profit margins, with global platforms expected to see net profit margins between 1.5% and 3.3% in 2024 [16] - Consumer behavior is shifting towards home cooking and lower-cost options, impacting the demand for delivery services [16][17] - New players like Douyin and Kuaishou are entering the local life service market, leveraging their video content platforms to attract users and merchants, further complicating the competitive landscape [18][20]

Core Viewpoint - JD.com has entered the food delivery market with a focus on providing social security benefits to delivery riders, sparking competition among major players like Meituan and Ele.me regarding rider welfare [2][5][6]. Group 1: JD.com's Actions and Market Position - JD.com officially launched its food delivery service on February 11, 2023, with two main initiatives: providing social security for full-time riders and offering zero commission for new merchants in Beijing [2][3]. - The company plans to gradually cover social security costs for full-time riders starting March 1, 2025, and will also provide accident and health insurance for part-time riders [4]. - Within a week of its launch, JD.com expanded its delivery service to 39 cities, with some cities experiencing over 100 times growth in order volume [14]. Group 2: Competitive Landscape - The announcement of social security for riders has prompted Meituan and Ele.me to respond quickly, with Meituan stating it has been working on social security for its riders since July 2022, and Ele.me claiming to have started providing social security for its "Blue Riders" in early 2023 [2][4][16]. - The food delivery market has seen a shift where riders are increasingly viewed as permanent gig workers, making welfare benefits a critical topic for major companies [6][8]. Group 3: Challenges and Strategic Decisions - JD.com faces challenges in attracting small and medium-sized merchants to its platform, as the Chinese food service market is highly fragmented [35][36]. - The company is also contending with the siphoning effect of larger platforms, as seen with Ele.me's struggles after being acquired by Alibaba [36]. - JD.com’s strategy appears to be more defensive, focusing on maintaining its market position rather than aggressive expansion, especially given the low-profit margins of its core business [41][42]. Group 4: Broader Implications and Future Directions - The entry into food delivery is seen as a way for JD.com to leverage high-frequency demand to enhance its logistics capabilities, which are crucial for its broader e-commerce operations [50][53]. - The competition in the food delivery sector is not just about food but also about logistics efficiency and the ability to meet consumer demands for rapid delivery [55][56]. - JD.com’s long-term strategy may involve integrating its food delivery service with its existing logistics network to create a more comprehensive service offering [52][54].