Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for historical orders have not been credited back to their accounts. The company has responded by establishing a dedicated customer service team to address these issues and has made updates to improve the refund process [1][2]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings, while the other pertains to specific cases where refunds could not be processed back to the original payment method due to issues with the user's bank or payment tool [2][3]. - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently. For orders before 2017, users must contact customer service for inquiries [2]. Group 2: User Communication and Resolution - Meituan has addressed common user concerns, clarifying that delays in refund notifications are due to system updates, which have now been resolved. Users are encouraged to refresh their pages to see updated refund statuses [3]. - In cases where refunds are shown as "failed," the company explains that this is often due to issues with the user's payment method. Refunds will be redirected to the user's Meituan balance if the original payment route fails. Users can then request refunds to a new designated bank account or seek assistance from customer service [3].

Core Viewpoint - 361 Degrees, a leading sportswear brand in China, has partnered with Meituan for dual business cooperation, launching its services on Meituan's platform to enhance consumer shopping experiences and open new growth channels for the brand [1][4]. Group 1: Business Collaboration - The partnership includes the integration of 361 Degrees into Meituan's instant retail and group buying services, allowing consumers to purchase products through Meituan's app and receive them from nearby stores within an average of 30 minutes [4][7]. - Consumers can also access group buying discounts through Meituan or Dazhong Dianping apps, which can be redeemed in-store for various promotions, enhancing the shopping experience and driving foot traffic to physical locations [7]. Group 2: Consumer Experience Enhancement - The collaboration aims to meet the increasing consumer demand for efficiency and convenience in shopping, providing a seamless experience for sports enthusiasts to quickly acquire new gear for spontaneous activities [4][7]. - Meituan's promotional strategies, including limited-time cash vouchers and delivery discounts, are designed to lower barriers for consumers, encouraging more frequent purchases and engagement with the brand [4][7]. Group 3: Digital Transformation and Future Plans - This partnership marks a significant step in 361 Degrees' digital retail transformation, leveraging Meituan's extensive user base and efficient local delivery system to enhance service capabilities and expand business reach [7]. - Future collaborations may include deeper integration in areas such as membership operations and data insights, aiming to explore new sports consumption ecosystems and support the development of fitness initiatives [7].

Core Viewpoint - Meituan has addressed user concerns regarding delayed refunds and has established a dedicated customer service team to investigate and resolve issues related to refund status updates [1][2][4] Refund Issues - There are two main categories of refund issues reported by users: incomplete refund information updates and refunds showing as "failed" [1][2] - The first category involves delays in displaying refund progress, leading to user confusion about whether funds have been returned [2][3] - The second category, which affects a smaller number of orders, is due to issues with users' bank accounts or third-party payment tools, preventing refunds from being processed back to the original payment method [2][4] System Improvements - Meituan's technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently [2] - For historical orders prior to 2017, users can still inquire about refund statuses through customer service [2] Refund Notification Issues - Users may not receive timely notifications about refunds due to system delays, leading to misunderstandings about the status of their refunds [3] - Three scenarios can cause confusion: refunds showing as "in review" or "processing," refunds showing a zero amount, and refunds marked as successful but not reflected in the original payment channel [3] Resolution Strategies - In cases where refunds cannot be processed back to the original payment method, Meituan will refund the amount to the user's wallet balance [4] - Users experiencing issues with their wallet balance can request refunds to a new designated bank account or seek assistance from customer service [4] - Meituan emphasizes that all refund data is traceable, and users can verify the status of their refunds [4]

#美团称将帮用户追溯每一笔订单#【 #美团深夜紧急回应#：已修复相关问题，将帮助用户追溯每一笔 订单】 近日，有网友在社交平台发帖称：美团退款进度里如果显示"已被成功受理""退款已完成"，可 能是金额没退，要显示已退回到xx账户才行。网友自查发现，多笔美团订单存在该现象，涉及多个支付 渠道，用户联系客服后重新提交退款，则显示"退款完成"。 8月24日晚间，就近期用户关注的退款问题，美团客服官方微博账户发布一则说明（以下简称"说 明"），称已紧急成立专项客服团队，并针对各类社交媒体等渠道反馈的订单，进行专项搜集、查询、 追溯。目前，已修复退款信息滞后问题，将帮助用户追溯每一笔担心的订单。（美团客服小美，嘉玛） ...

Core Viewpoint - Meituan has responded to consumer complaints regarding delayed refunds, clarifying that the issues stem from incomplete information updates in their system rather than actual failures in processing refunds [1][5]. Group 1: Refund Issues - The main refund issues identified by Meituan include incomplete updates on refund information, leading to confusion about whether refunds have been processed and where the funds have gone [2]. - Refunds may show as "failed" without clear reasons, which Meituan attributes to three main causes: delayed updates on the order page, incorrect display of refund amounts, and issues with the original payment channels [3][4]. Group 2: System Updates and User Experience - Meituan stated that the problems with refund visibility are due to technical updates not being fully implemented, which has led to historical orders from 2014-2016 showing incorrect refund statuses [5]. - Users have reported that refunds for some orders were successfully processed but were not displayed correctly due to system updates, resulting in confusion about the actual status of their refunds [9][12]. Group 3: Customer Support and Solutions - Meituan has implemented measures to assist users in tracking their refunds, including allowing users to query the status of refunds for orders placed after 2017 [3][4]. - In cases where refunds cannot be processed back to the original payment method due to issues with the user's account, Meituan offers alternatives for users to receive their refunds [4][13].

Group 1 - The core issue addressed is the refund process and user concerns regarding delayed refunds on the Meituan platform [1][3] - Meituan has established a special customer service team to address refund inquiries and has improved the display of refund information for orders placed after 2017, allowing users to track their refunds independently [1][9] - For historical orders prior to 2017, users can still inquire about their refund status through customer service [1] Group 2 - The refund issues are categorized into two main types: one related to the platform's information display and the other concerning payment channel anomalies for a small number of users [3][7] - Users experiencing refunds that show as "under review" or "processing" are informed that this is due to delayed updates, which have been resolved [3][5] - In cases where refunds fail, the funds will be returned to the user's Meituan wallet, but if the wallet is inactive or the account is closed, users must contact customer service for assistance [7][9] Group 3 - Meituan emphasizes that all refund data is traceable and users can verify the status of their refunds [9] - The company acknowledges that the misunderstanding arose from inadequate and untimely information display and is committed to enhancing product features for a better user experience [9]

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for expired group purchase vouchers have not been credited back to their accounts, prompting a response from the company [1][2]. Group 1: User Concerns and Company Response - Users have expressed dissatisfaction on social media about refunds not being credited, particularly for historical orders [1]. - Meituan's customer service has established a special team to address these refund inquiries and has made updates to improve the visibility of refund information [2][3]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, countering claims of unprocessed refunds [2]. Group 2: Refund Process and Issues - The refund issues are categorized into two main types: delays in displaying refund progress and problems with specific payment channels [2]. - For orders from 2017 onwards, users can independently check the status of their refunds, while older orders require customer service assistance [2]. - In cases where refunds cannot be processed back to the original payment method, funds will be credited to the user's Meituan balance, with alternative arrangements available for users with account issues [2][3]. Group 3: Technical Improvements and User Experience - Meituan has acknowledged that some users experienced delays in seeing their refund status updated, which has now been rectified [3]. - The company is committed to enhancing its product features to ensure a more reliable and user-friendly experience, aiming to prevent future misunderstandings regarding refunds [3].

Core Viewpoint - Meituan has addressed consumer concerns regarding refund issues, clarifying that the problems stem from information display delays and payment channel anomalies, and has implemented system updates to improve transparency and user experience [1][3][4]. Group 1: Refund Issues - The refund issues reported by consumers mainly fall into two categories: incomplete refund information updates and failed refund notifications [1]. - For refunds that are processed but not displayed correctly, Meituan has optimized its system to ensure users can refresh their order details to see accurate refund statuses [3]. - A small number of users experienced issues due to problems with their payment channels, leading to refunds being credited to their Meituan balance instead [4]. Group 2: Refund Process and Communication - Meituan emphasizes that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, although some may not see the updated status due to system delays [3]. - Users can verify the actual refund status through their original payment channels, and Meituan has provided support for those who may have forgotten their payment details [4]. - The company has also been proactive in communicating with users through SMS to ensure they are aware of their refund statuses [4]. Group 3: Historical Refund Policy - Meituan has had an "expired refund" policy in place since March 2011, which allows for automatic refunds on unconsumed vouchers within a specified timeframe [5]. - This policy applies to most online sales, excluding certain products with specific consumption dates, and refunds are processed within seven working days after the expiration of the voucher [5]. - The implementation of this policy has been widely adopted by other local service platforms, indicating its effectiveness in enhancing customer service [6].