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小语种导游迎来“春天”,餐厅服务员上演川剧变脸
第一财经· 2025-05-13 02:56
Core Viewpoint - The resurgence of inbound tourism in Shanghai has created significant opportunities for the tourism and hospitality sectors, leading to increased demand for multilingual guides and enhanced service offerings to cater to diverse international visitors [3][4][16]. Group 1: Inbound Tourism Growth - Inbound tourism orders during the recent "May Day" holiday surged by 130% year-on-year, with cities like Shanghai, Shenzhen, and Beijing becoming popular destinations [3]. - The demand for multilingual guides has increased sharply, particularly for languages such as Japanese, Korean, and Spanish, reflecting the growing diversity of inbound tourists [4][5]. Group 2: Changes in Service Requirements - Tourists are increasingly seeking personalized and themed travel experiences, which has raised the bar for tour guides' skills and knowledge [5]. - A new initiative in Shanghai aims to select "city ambassadors" who will not only guide but also provide specialized local knowledge and services [5]. Group 3: Restaurant Industry Adaptations - Restaurants like Haidilao have adapted to the influx of foreign tourists by incorporating performance elements such as traditional Chinese opera, enhancing the dining experience [8][10]. - The presence of international visitors has led to a 10% increase in overall revenue for some restaurants, with 25% of their customers being inbound tourists [10]. Group 4: Traditional Brands Innovating - Traditional establishments like the Green Wave Pavilion are witnessing a rise in foreign clientele, prompting them to diversify their service offerings and menu items to cater to different tastes [13][14]. - The Green Wave Pavilion has made significant adjustments to its menu and service style, including the introduction of shared dining options to accommodate foreign dining habits [15][16]. Group 5: Industry Insights - The continuous growth of inbound tourism is beneficial for various sectors, including culture, dining, accommodation, and shopping, creating new opportunities for industry professionals [16]. - There is a need for enhanced training in multilingual skills and the development of customized tourism products to better serve international visitors [16].
“五一”黄金周老字号成“流量担当”
Huan Qiu Wang· 2025-05-07 00:46
Core Insights - The restaurant industry in Beijing experienced a significant surge in consumer activity during the "May Day" holiday, with traditional brands becoming key attractions for visitors [1][2][3][4] Group 1: Revenue Growth - Beijing Huaten Group reported that its traditional restaurants saw revenue surpassing last year's figures during the holiday, with "Tongchun Garden" experiencing nearly 30% year-on-year growth [1] - "Qingfeng Baozi" and "Er Yujun Meat Pie" also reported over 10% revenue growth compared to the same period last year [1][4] - The "new model store" of Qingfeng Baozi contributed to revenue growth by offering a diverse menu with freshly cooked dishes, attracting many visitors [4] Group 2: Customer Experience - High table turnover rates were observed, with some restaurants achieving 5 to 6 turnovers per day, and peak waiting times reaching nearly 100 tables [1][2] - "Tongheju" and other traditional restaurants reported full bookings and long wait times, especially in tourist-heavy areas [2] - New dining experiences were introduced, such as the "Wang Tian Er" themed rooftop restaurant by Quanjude, enhancing the dining atmosphere with outdoor settings [3] Group 3: Consumer Trends - The influx of tourists, particularly in scenic areas, significantly boosted restaurant traffic, with many traditional eateries becoming popular destinations [2] - The introduction of innovative menu items and cultural experiences, such as traditional afternoon tea at "Kaorouji," attracted a younger demographic [2][4] - The trend of modernizing traditional dining experiences while maintaining cultural heritage was evident, appealing to both local and visiting consumers [3][4]
排队超百桌 翻台5—6次 黄金周激发北京餐饮市场新活力
Bei Jing Shang Bao· 2025-05-05 12:48
Core Insights - The restaurant industry in Beijing experienced a significant surge in consumer traffic during the "May Day" holiday, with many restaurants reporting long wait times and high occupancy rates [1][3][4] Group 1: Consumer Behavior and Trends - During the holiday, popular restaurants like 烤匠麻辣烤鱼 and 四季民福烤鸭店 had waitlists exceeding 400 and 100 tables respectively, indicating strong consumer demand [1] - The Beijing Business Bureau reported that the retail sales of dine-in group purchases increased by 36.1% year-on-year, while online food delivery sales grew by 3.8% [3] - Tourists contributed significantly to the dining consumption, with a nearly 20% increase in service consumption in Beijing, making it one of the top 10 tourist destinations in the country [6] Group 2: Performance of Established Brands - Traditional brands also performed well, with 华天老字号 reporting revenue growth of nearly 30% for 同春园 and over 10% for other outlets during the holiday [3] - The same trend was observed in other well-known restaurants, where peak dining periods saw waitlists of nearly 100 tables, demonstrating the popularity of these establishments [4] Group 3: Marketing and Strategic Initiatives - To boost holiday sales, some restaurant chains, such as 呷哺呷哺, opened 11 new locations and launched marketing campaigns, including limited-time electronic gift cards [6] - Online platforms like 饿了么 reported a 100% week-on-week increase in milk tea delivery orders, driven by promotional activities and consumer incentives [7] Group 4: Operational Insights - The holiday period provided restaurants with an opportunity to enhance their brand visibility and increase revenue, while also emphasizing the need for improved service efficiency to manage high customer volumes [8]