栾沐锌 "连续发5次'转人工'还在转来转去，办业务要闯语音菜单'4层迷宫'，投诉维权只得到人工智能(AI) 模板化'共情'却无实质方案……"近期，AI客服成为人们热议的话题。实测表明，主流电商、金融、物 流等10余家平台的AI客服普遍存在理解能力不足、答非所问等现象，给消费者带来困扰。这不仅背离 了技术便民初衷，甚至成为部分企业忽视用户诉求的"挡箭牌"。 改变这一现象，企业首先要牢固树立"服务即竞争力"的经营理念，将优化AI客服视为兼顾短中长期 利益的战略投入：短期打牢人工兜底与AI服务分流基础，优化知识库，快速精准解决用户问题，守住 现有收益；中期抓实体验升级，把口碑做扎实，通过客服响应时效考核打造差异化服务；长期深耕需求 挖掘与反向赋能，搭建客服数据反馈闭环，为产品和服务迭代升级提供支撑。 同时，行业可推动技术资源共享，降低中小企业改造成本。比如，技术研发方可以提升AI复杂场 景应对能力，推出更适配企业需求的产品。监管部门畅通投诉、监督渠道，明确AI客服规则，引导企 业从"拼价格"转向"比服务"，让合规优化者得市场、享红利。 消费升级背景下，消费者越来越看重服务的质量和温度。AI客服该做"帮手"而非"替代 ...

即将过去的2025年，世界经济面对美国加征关税冲击、地缘冲突持续与金融波动加剧等多重压力， 仍展现出坚韧底色，增长有望超过预期。然而，全球经济前景依然脆弱，贸易保护主义、人工智能(AI) 泡沫与债务压力如重重暗礁，随时可能阻滞复苏进程。展望2026年，世界经济需要在持续的不确定性中 寻找新平衡。 2025年，不同经济体增长呈现显著分化态势。国际货币基金组织(IMF)、世界银行、经济合作与发 展组织在各自的研究报告中不约而同地有所提及。 IMF在10月的《世界经济展望报告》中将全年经济增长预期上调至3.2%，但预计2025年美国经济增 速仅为2.0%，2026年可能进一步下滑至1.7%。欧元区与日本则面临外部需求疲软、结构改革停滞等长 期挑战，2025年增速分别维持在1.3%和1.1%的低位。 这一年，全球贸易在逆境中悄然重塑。世贸组织数据显示，2025年上半年，全球货物贸易量同比增 长4.9%，全年预期上调至2.4%。推动力不仅来自美国关税前的"囤货效应"，更得益于发展中国家间的 贸易扩张——亚洲贡献了全球贸易增量的主要份额，中国在电子产品、绿色产业等领域的出口韧性尤其 突出。 这种分化映射出全球经济格局的重 ...

Economic Policy and Trade - In 2025, the U.S. government is pushing conservative economic policies and nationalist trade protectionism, implementing large tax cuts and reducing federal spending [1] - The government announced "reciprocal tariffs" on April 2, causing significant fluctuations in global trade and investment markets [1] Economic Growth and GDP - The U.S. GDP growth rates for the first three quarters of 2025 are projected to be -0.5%, 3.8%, and 4.3%, indicating a trend of low growth initially followed by a recovery [1] - Consumer spending, which accounts for about 70% of GDP, grew by 2.9% year-on-year in the first three quarters, but real demand indicators are weak [1] Technology Sector Performance - Major tech companies like Apple, Microsoft, and Google are maintaining revenue growth rates of 8% to 12% due to AI model development and enterprise AI solutions [2] - Startups are facing challenges, with total financing down 28% in 2025 due to high financing costs and increased R&D investment thresholds [2] Manufacturing Sector Challenges - The manufacturing sector is struggling, with a projected Purchasing Managers' Index (PMI) average of 48.5, indicating contraction [2] - The automotive manufacturing sector is particularly affected, with production down 3.2% year-on-year due to supply chain disruptions and weak consumer demand [2] Employment and Labor Market - As of November 2025, the U.S. unemployment rate is at 4.6%, reflecting a cooling labor market [4] - The tech industry is experiencing significant layoffs, while low wage growth and a shrinking private sector may further dampen consumer spending [4] Inflation and Consumer Prices - Inflation pressures are easing, with the Consumer Price Index (CPI) rising by 2.7% year-on-year in November, down from 3.0% in September [3] - Tariff policies are exacerbating price pressures, impacting manufacturing investment and global supply chains [3] Future Economic Outlook - Economic growth in 2026 is expected to be supported by private consumption and AI-driven corporate investment, with a projected growth rate of around 2.5% [6] - The sustainability of economic growth will depend on various factors, including tax policies, AI application across industries, and the overall labor market [6][7]

Core Insights - The article emphasizes the importance of protecting arable land in China to ensure food security, highlighting the need to adhere to the 1.8 billion mu (approximately 1.2 billion acres) arable land red line established by the government [1][2] Group 1: Current Status of Arable Land - The trend of decreasing arable land has been reversed, with total arable land increasing to 1.94 billion mu by the end of 2024, an increase of 28 million mu since 2020 [1] - Historical data shows that from 1957 to 1996, arable land decreased by over 6 million mu annually, and from 2009 to 2019, the annual decrease exceeded 11 million mu [1] Group 2: Challenges in Arable Land Protection - Despite the recent increase, challenges remain, including the scarcity of quality arable land, illegal land use, and the phenomenon of "non-agricultural" and "non-grain" land use [2] - The government has established a policy toolbox consisting of regulatory, incentive-based, and construction-oriented measures to protect arable land [2] Group 3: Policy Perspectives - From a legal perspective, the implementation of joint responsibility for land protection has led to stricter enforcement and accountability among local governments [2] - An economic incentive mechanism is proposed to balance the interests of provinces in land protection, rewarding those that exceed their targets and penalizing those that fall short [3] Group 4: Agricultural Development Strategies - The construction of high-standard farmland is crucial for improving land quality, with increased financial support from the central government for such initiatives [4] - The focus should be on prioritizing high-quality arable land for grain production while also considering other crops like oilseeds and vegetables [4] - The article advocates for modern agricultural practices and the integration of land use and land conservation to enhance agricultural productivity [4]

Core Insights - Chengliu Town plays a crucial role in the economic performance of Jiyuan City, ranking first in key indicators such as GDP, fiscal revenue, and industrial added value despite not being the city center [1] Industry Structure - Chengliu Town's leading position is attributed to its unique industrial structure, characterized by over a hundred private enterprises forming an interdependent "forest ecosystem" [2] - The industrial clusters include the non-ferrous metal industry led by Jinli Jinlead Group Co., Ltd. and the equipment manufacturing industry led by Jinli Heavy Industry Technology Co., Ltd., contributing to a modern industrial system [2] - The complete industrial chain from raw material processing to recycling enhances resource utilization efficiency and industry stability, reducing comprehensive costs by 15% compared to external enterprises [2] Economic Growth - During the 14th Five-Year Plan, Chengliu Town's total fiscal revenue increased by 64.41% compared to the 13th Five-Year Plan, with industrial added value reaching 238.25 billion yuan and fixed asset investment totaling 93.27 billion yuan [3] Innovation and Development - Continuous innovation is emphasized, with local enterprises investing in technology upgrades and capacity enhancements to move up the value chain [4] - The local government has implemented a "Chief Service Officer" system to provide dedicated support for key enterprises and projects, fostering collaboration with research institutions [4] Agricultural Sector Growth - The diversity of industries in Chengliu is expanding, with rapid growth in specialty agriculture, including the establishment of the largest vegetable seed breeding base in Henan Province and the largest hybrid onion seed production base in the country [5] - The agricultural model promotes collaboration between leading enterprises and local farmers, creating a complete industry chain from breeding to sales [5] Challenges and Future Directions - Despite its advantages, Chengliu Town faces pressure for transformation, particularly in original innovation and high-end talent acquisition [6] - The local economy must shift from "transforming old momentum" to "cultivating new momentum" in emerging industries, while addressing talent shortages and enhancing urban living quality [7]

Core Insights - The "Food Bank" initiative in Shenzhen's Futian District has gained public attention for its innovative approach to redistributing near-expiry food items from businesses to those in need, effectively reducing food waste and supporting low-income households [1][2]. Group 1: Initiative Overview - The "Food Bank" operates like a vending machine, providing near-expiry food for free to low-income individuals before 8 PM, and to all citizens after that time [1]. - The initiative was launched in May 2022 and has been running successfully for over three years, relying on a collaborative model involving government, businesses, social organizations, and community participation [2]. Group 2: Operational Model - The program utilizes a multi-faceted approach to ensure sustainability, transforming scattered acts of charity into a stable and replicable support mechanism, while also allowing participating businesses to benefit from tax deductions [2]. - Innovative operational mechanisms, such as online reservations and QR code scanning for food collection, prioritize the dignity and needs of recipients, allowing them to receive assistance without stigma [2]. Group 3: Societal Impact - The "Food Bank" exemplifies a shift in public policy focus towards human-centered development, highlighting the importance of compassion and support in urban environments [3]. - Similar innovative public service models are emerging across various cities, addressing specific community needs and enhancing urban governance through a more humane approach [2].

Core Viewpoint - The article emphasizes the growth of consumer momentum in China driven by policies such as trade-in programs, highlighting the importance of expanding service consumption and creating new consumption scenarios through innovation and technology [1] Group 1: Current Trends in Consumption - China's consumption landscape is characterized by digitalization, integration, and greening, with technologies like 5G, AI, and VR enhancing the consumer experience [1] - The integration of various sectors is breaking down industry boundaries, leading to the emergence of cross-sector consumption scenarios such as "consumption + culture and tourism" and "consumption + health" [1] - The transition towards green consumption is becoming a significant trend, with rapid adoption of new energy vehicle charging scenarios and smart home energy management systems [1] Group 2: Advantages of Building Consumption Scenarios - China benefits from a massive market that drives consumer demand, exemplified by the live e-commerce market growing from less than 500 billion yuan in 2019 to 5.8 trillion yuan by 2024, a tenfold increase [2] - The digital infrastructure supports this growth, with China accounting for over 60% of global 5G base stations and a mobile payment penetration rate of 86%, facilitating scenarios like contactless payments [2] - Targeted policy initiatives, such as the "smart business district" pilot by the Ministry of Commerce, are fostering an innovative environment for consumption scenario development [2] Group 3: Challenges in Consumption Scenario Development - There are shortcomings in China's consumption scenario development, including an incomplete ecological collaboration mechanism and low cross-departmental data sharing, leading to prolonged conversion cycles from technology research to practical application [2] - Regional disparities exist, with first-tier cities dominating innovation while third and fourth-tier cities still rely on traditional consumption models, and rural areas face challenges like insufficient cold chain logistics [2] - The standard system is lagging, with high complaint rates regarding false advertising in live streaming and data security breaches, indicating a need for improved evaluation standards and service norms [2] Group 4: Recommendations for Enhancing Consumption Scenarios - Strengthening top-level design and policy support systems is essential, including establishing a national-level consumption scenario innovation fund to support new consumption themes [3] - Enhancing technological empowerment through the use of VR, AR, and AI to create immersive consumption experiences and building "consumption scenario innovation laboratories" to shorten the technology-to-application cycle [3] - Promoting cross-industry integration by developing "consumption + metaverse," "consumption + health," and "consumption + education" scenarios, and supporting the revitalization of traditional brands through technology [4]

Core Viewpoint - The Ministry of Finance and the People's Bank of China issued guidelines to enhance the role of government financing guarantee systems in supporting employment and entrepreneurship, particularly for small and micro enterprises facing financing difficulties [1][2]. Group 1: Government Financing Guarantee System - The guidelines aim to leverage government financing guarantees to improve credit for small and micro enterprises, which are crucial for job creation but often face challenges such as insufficient collateral and weak creditworthiness [1]. - A quantitative evaluation and incentive mechanism has been established to shift the focus of guarantee resources from merely increasing quantity to enhancing quality and efficiency, with a key indicator for employment contribution [1][2]. - The government financing guarantee system is structured to support employment and innovation, with a three-tier organizational framework involving the National Financing Guarantee Fund, provincial re-guarantee institutions, and municipal and county-level direct guarantee institutions [3]. Group 2: Employment Support Measures - The guidelines include a mechanism linking employment contribution to credit limits and re-guarantee fee discounts, which reduces costs for cooperating institutions and ensures effective policy implementation [2]. - The policy expands support to include previous graduates and vocational school graduates, addressing current labor market needs and enhancing fairness and coverage [2]. - The financing guarantee industry estimates that every 1 billion yuan in guarantees can stabilize over 800 jobs, highlighting the significant impact of these measures on employment [4]. Group 3: Financial Impact and Growth - The cumulative scale of re-guarantee cooperation has exceeded 6.7 trillion yuan, with an annual growth rate of approximately 40%, and the average guarantee fee rate has dropped below 1% [3]. - The financing costs for small micro enterprises have decreased to below 5%, indicating a positive trend in financial accessibility for these businesses [3]. - The government financing guarantee system has served over 5.7 million small and micro enterprises, stabilizing approximately 59 million jobs, demonstrating its effectiveness in supporting the labor market [4].

Group 1 - The National Development and Reform Commission and the China Central Radio and Television Station have published the book "Xi Jinping Economic Thought Series," which will be distributed nationwide starting from the 29th [1] - The State Council Tariff Commission has announced the "2026 Tariff Adjustment Plan," which will implement provisional import tax rates lower than the most-favored-nation rate for 935 items starting January 1, 2026, to enhance the linkage between domestic and international markets [1] - The National Immigration Administration expects daily inbound and outbound travelers during the New Year holiday to exceed 2.1 million, a 22.4% increase compared to the same period last year [1] - The Ministry of Finance reported that state-owned and state-controlled enterprises generated total operating revenue of 7,562.576 billion yuan in the first 11 months of this year, reflecting a 1% year-on-year growth [1] - The People's Bank of China has introduced an action plan to strengthen the management and service system for digital currency, with a new digital yuan measurement framework set to launch on January 1, 2026 [1] - The State Administration for Market Regulation has released the "Food Additive Production License Review Guidelines (2025 Edition)" to regulate the production licensing of food additives and enhance supervision [1] Group 2 - As of the 28th, the Xinjiang Oilfield of China National Petroleum Corporation has achieved a carbon dioxide injection volume exceeding 1 million tons this year, becoming the first oilfield in China to reach this milestone [2] - Data indicates that by 2025, the cargo throughput of the Yangtze River trunk line ports is expected to exceed 4.2 billion tons, with the Three Gorges Hub's throughput projected at 170 million tons, representing year-on-year growth of 4.8% and 8.7% respectively [2] Group 3 - In October, the amount involved in global trade friction measures decreased by 7.3% year-on-year, although it remains at a high level [3] - Driven by increased safe-haven demand and bullish technical indicators, silver futures prices on the New York Commodity Exchange surpassed $80 per ounce for the first time on the 28th, setting a new historical high, followed by significant price fluctuations [3] Group 4 - The Sudan Mineral Resources Company announced that the country's gold production is expected to reach 70 tons in 2025, exceeding the target by 13% [4] - The National Medical Insurance Administration reported that from January to November, the total income of the basic medical insurance fund (including maternity insurance) was 2,632.068 billion yuan, while total expenditures were 2,110.046 billion yuan, indicating stable overall operation of the fund [4] - The National Forestry and Grassland Administration has implemented strong measures during the 14th Five-Year Plan period to accelerate the revitalization of forestry and grassland seedlings, collecting and preserving 147,400 samples of forest and grassland germplasm resources, a 180% increase compared to the end of the 13th Five-Year Plan [4]

Group 1 - The central economic work conference emphasizes the need for a pragmatic approach to enhance the sense of gain for residents and enterprises, focusing on solving existing difficulties and achieving breakthroughs in quality improvement [1] - During the "14th Five-Year Plan" period, significant achievements have been made in improving people's livelihoods, including the establishment of the world's largest education, social security, healthcare, and urban housing guarantee systems [1] - Employment support policies during the "14th Five-Year Plan" have resulted in over 470 billion yuan in employment subsidies and 138.9 billion yuan in stable job retention funds [1] Group 2 - To enhance the sense of gain for residents and enterprises, efforts are being made to address the issue of overdue payments to small and medium-sized enterprises (SMEs), with new regulations mandating payment timelines for large enterprises [2] - The government is encouraged to utilize new local government special bonds to facilitate the resolution of overdue payments and establish a long-term mechanism to prevent such issues [2] Group 3 - Investment in human capital is highlighted as essential for promoting high-quality population development and comprehensive human development, focusing on areas such as childcare, elderly care, health, and skills training [3] - Policies are to be coordinated across fiscal, monetary, industrial, and pricing sectors to effectively enhance employment quality and reasonable growth [3] - There is a call for improved public service equality and a focus on key employment groups, including recent graduates and migrant workers, through various support measures [3] Group 4 - The realization of people's aspirations for a better life is seen as the starting point and goal of Chinese-style modernization, with the implementation of policies aimed at benefiting the public and enterprises being a source of new economic growth and potential for expanding domestic demand [4]