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美团试点:骑手可“拉黑”顾客
Guan Cha Zhe Wang· 2025-10-13 10:11
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Features and User Interaction - The new feature enables riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. - The introduction of this feature is seen as a significant step towards establishing a two-way evaluation and trust mechanism, enhancing riders' dignity and voice [2]. Group 2: Industry Impact and Service Optimization - If widely adopted, this feature could lead to further optimization of service rules in the local life service sector, balancing interests among various stakeholders and fostering a healthier platform ecosystem [2]. - Meituan has implemented several protective policies for riders this year, including the cancellation of penalty fees for late deliveries and the introduction of a pension insurance subsidy [3][4]. - The company aims to create a more equitable and humane incentive mechanism, shifting from negative penalties to positive incentives for riders [3][4]. Group 3: Financial Insights - In May, Meituan disclosed that the average monthly income for high-frequency riders ranged from 7,230 to 10,100 yuan, with skilled riders in major cities earning up to 12,593 yuan [3].
美团试点“骑手屏蔽顾客”功能,双向评价时代来临?
Guan Cha Zhe Wang· 2025-10-13 10:04
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Feature Implementation - The new feature allows riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. Group 2: Rider Feedback and Consumer Reactions - Riders have expressed positive feedback about the feature, emphasizing its importance for their safety and dignity, although it requires evidence of abuse for blocking [2]. - Consumers have mixed reactions, with some supporting the feature for protecting riders and others suggesting a similar "block merchant" function to avoid poor dining experiences [2]. Group 3: Broader Industry Implications - This initiative marks a significant step towards establishing a two-way evaluation and trust mechanism, potentially leading to improved service rules in the local service industry [2]. - If widely adopted, such features could enhance the overall ecosystem of local life services by balancing interests among various stakeholders [2]. Group 4: Ongoing Rider Protection Policies - Meituan has introduced several protective policies for riders this year, including the "no penalty for delays" trial and expanded health insurance coverage [3][4]. - The company has committed to improving rider safety and income stability through various measures, including a shift from negative penalties to positive incentives [4][5].
果然财评|从困在系统到有权说不,美团试点“骑手屏蔽顾客”
Qi Lu Wan Bao· 2025-10-13 09:21
Core Insights - The article discusses Meituan's pilot program in seven cities that allows delivery riders to block customers, marking a significant shift in the power dynamics of the platform economy [3][4] - This initiative aims to balance the interests of riders, customers, and the platform, moving from a customer-first approach to a more equitable model [3][4] Summary by Sections Rider Rights and Protections - The new feature grants riders limited "counter-rights," including a 48-hour evaluation window, evidence review mechanism, and a 365-day blocking period, which enhances their dignity and rights [3][4] - Feedback from riders indicates a strong desire for this feature, as it allows them to avoid abusive customers and provides a sense of security [4] Platform Governance and Changes - The implementation of the blocking feature is part of a broader strategy that includes eliminating late penalties, trialing pension subsidies, and expanding occupational injury protections, indicating a shift towards fairer governance [4][5] - Post-implementation feedback shows a 15% increase in rider satisfaction with the platform [4] Industry Implications and Future Directions - The current limitation of blocking only two customers may not fully address the potential for repeated abuse, suggesting a need for further refinement [5] - Experts suggest that the industry should seek a new balance between efficiency and fairness, with Meituan's innovation potentially serving as a benchmark for the sector [5] - The overall competitiveness of the platform economy relies on a healthy ecosystem that considers user experience, rider rights, and platform order [5]
美团买药上线“副作用全额退”功能
Bei Jing Shang Bao· 2025-10-13 08:34
北京商报记者在美团买药上查询发现,"副作用全额退"是指用户在美团平台或"美团买药"小程序购买 GLP-1及失眠类指定药品后21天内,如因药物产生副作用,可凭医院出具的确诊病历单,申请退货退 款,平台将为用户提供药品订单免单(全额退款)及邮费补偿服务。 北京商报讯(记者 王寅浩 实习记者 宋雨盈)10月13日,北京商报记者获悉,针对司美格鲁肽、替尔泊 肽等GLP-1药物和莱博雷生、达利雷生等抗失眠药物,美团买药近期上线了"副作用全额退"功能。 ...
司美格鲁肽吃出副作用?美团:相关订单全额退
Di Yi Cai Jing· 2025-10-13 08:05
(文章来源:第一财经) 10月13日,第一财经记者了解到,针对司美格鲁肽、替尔泊肽等GLP-1药物和莱博雷生、达利雷生等抗 失眠药物,美团买药近期上线了"副作用全额退"功能。"副作用全额退"是指用户在美团平台或"美团买 药"小程序购买GLP-1及失眠类指定药品后21天内,如因药物产生副作用,可凭医院出具的确诊病历 单,申请退货退款,平台将为用户提供药品订单免单(全额退款)及邮费补偿服务。 ...
“骑手可以屏蔽顾客”?美团回应试点新功能
Bei Jing Shang Bao· 2025-10-13 06:38
北京商报讯(记者 郭缤璐)近日,有外卖骑手在社交平台上发帖称,美团在多个城市试点上线骑手评 价用户和骑手屏蔽用户功能,赋予骑手屏蔽用户的权限。对此,10月13日,北京商报记者从美团客服处 获悉,上述功能为最近新增,设置屏蔽后,365天之内骑手不会接到该用户的订单。这一功能目前已在 多个城市开放,后续会进一步推广,但具体时间尚未确定。 据了解,在该功能下,订单结束后的48小时内,骑手可在订单页对用户进行匿名评价。若遇到顾客辱 骂、恐吓威胁等场景,骑手可在评价页面勾选 "不再为该顾客送餐" 快捷屏蔽用户;也可在骑手APP的 "接单设置页面-接单工具模块-屏蔽顾客" 中选择对顾客进行屏蔽,提交相关证据审核通过后即可屏蔽成 功,最多可同时保持屏蔽两个用户。 ...
外卖骑手能屏蔽顾客了?美团回应
Qi Lu Wan Bao· 2025-10-13 04:20
相关页面信息显示,为了维护伙伴们的权益,目前已在晋江、绍兴等7个城市试点上线了骑手评价用户 和骑手屏蔽用户功能,订单结束后的48h内可在订单页评价用户 (支持匿名评价) 。 (红星新闻综合梨视频、浙江之声) 如果遇到顾客辱骂、恐吓威胁等场景,可在评价页面勾选【不再为该顾客送餐】快捷屏蔽用户,或在骑 手APP【接单设置页面接单工具模块屏蔽顾客】中选择顾客进行屏蔽 (提交相关证据审核通过后即可屏 蔽成功,最多可同时保持屏蔽两个用户),未来会逐步拓展至全国。 近日,有网友在社交媒体发帖称,美团外卖骑手能屏蔽顾客了。10月11日,一名美团骑手也证实,确实 收到了该消息。 对此,美团骑手客服人员表示,这是最近新增的功能,具体以页面显示信息为准,如果有屏蔽用户需 求,可以在APP接单设置页面选择订单屏蔽顾客,设置后365天之内不会接到该用户的订单。客服表示 这一功能目前已在多个城市开放,后续也会进一步推广,但不确定具体时间。 ...
美团闪购发布酒水国庆中秋假期战报
Qi Lu Wan Bao· 2025-10-13 02:27
Core Insights - The premium liquor market has seen significant growth during the National Day and Mid-Autumn Festival holiday period, with major brands leading the consumption surge [1] Sales Performance - Moutai's sales increased nearly 10 times year-on-year - Wuliangye's sales grew nearly 3 times year-on-year - Luzhou Laojiao's sales surged over 11 times year-on-year - Jinshiyuan's sales rose over 5 times year-on-year - Honghualang 15's sales increased nearly 7 times year-on-year - Baiyunbian 15-year aged liquor's sales grew nearly 6 times year-on-year [1] Market Trends - Instant retail is emerging as a new growth driver for major liquor brands and regional leaders, facilitating exponential sales growth - The strong sales performance of top brands like Moutai and Luzhou Laojiao highlights their strong pricing power in the instant retail channel - Regional leaders are leveraging instant retail to overcome geographical limitations and reach a broader consumer base [1] Consumer Behavior - The demand for "30-minute delivery" has led to a surge in scenario-based consumption, indicating a shift in consumer preferences [1] Future Outlook - The ability to balance channel efficiency with value competition will be crucial for liquor companies navigating the industry's adjustment period [1]
黄仁勋减持英伟达;美团试点外卖骑手屏蔽顾客功能丨科技风向标
Group 1: Nvidia Stock Sale - CEO Jensen Huang sold 225,000 shares of Nvidia stock for over $42.8 million between October 8 and 10, 2023 [1] - Prior to this, he sold 75,000 shares for a total of over $70.24 million from October 1 to 7, 2023 [1] - Cumulatively, Huang has cashed out over $113 million in October 2023, retaining over 70.6 million shares [1] Group 2: Apple Acquisition - Apple is in the final stages of negotiations to acquire Prompt AI, a startup focused on home security systems [2] - Prompt AI's main product, "Seemour," is an AI system for smart security cameras that can identify people, pets, or objects and alert users to unusual activities [2] - This acquisition is seen as a significant move by Apple to enhance its smart home security and visual perception ecosystem [2] Group 3: China Mobile's AI Infrastructure - China Mobile plans to upgrade its digital infrastructure and enhance AI capabilities, focusing on building efficient intelligent computing facilities [3] - The company aims to develop a resource system that integrates cloud computing and intelligent computing, promoting the transition from "cloud computing" to "cloud intelligence" [3] - China Mobile is exploring the construction of large-scale intelligent computing centers and quantum technology infrastructure [3] Group 4: BYD's Autonomous Bus Project - BYD has won a bid for Singapore's first L4 level autonomous bus pilot project, led by the Land Transport Authority [4] - The project will test electric autonomous buses on specific routes starting mid-2026, with a capacity of 16 passengers [4] - The fare for these autonomous buses will be the same as regular buses [4] Group 5: Meituan's Rider Features - Meituan is trialing a feature that allows delivery riders to block customers in seven cities, enabling them to refuse service to abusive customers [5] - Riders can evaluate customers within 48 hours after an order and choose to block them for a year if necessary [5] - This feature aims to enhance rider safety and improve the delivery experience [5] Group 6: ByteDance Stock Buyback - ByteDance announced its second stock buyback of the year, with buyback prices set at $200.41 for current employees and $180.37 for former employees [6] - The previous buyback occurred in April 2023, with lower prices for both current and former employees [6] Group 7: Semiconductor Industry Developments - Zhongxin Jingyuan is preparing for an IPO on the Beijing Stock Exchange, focusing on semiconductor silicon wafer production [13] - The company has developed core technologies for both 8-inch and 12-inch silicon wafers, serving various chip applications [13] - Meanwhile, TaiLing Microelectronics is planning to list H-shares in Hong Kong to enhance its global presence [14] Group 8: Didi's Autonomous Driving Funding - Didi Autonomous Driving has secured 2 billion yuan in D-round financing, with investments from various funds and companies [15] - The funds will be used to increase AI research and development and promote the application of L4 autonomous driving technology [15] Group 9: Quantum Technology Advancements - The world's first four-channel ultra-low noise semiconductor single-photon detector has been mass-produced in Hefei, marking a significant advancement in quantum technology [9] - This technology is crucial for applications in quantum communication, single-photon radar, and biological imaging [9] - The development positions China as a leader in single-photon detection technology [9]
黄仁勋减持英伟达;美团试点外卖骑手屏蔽顾客功能丨新鲜早科技
Group 1: Executive Actions and Corporate Developments - Jensen Huang, CEO of NVIDIA, sold 225,000 shares for over $42.8 million in October, totaling over $113 million in stock sales this month [2] - Apple is in the final stages of negotiations to acquire Prompt AI, a startup focused on home security systems, enhancing its smart home ecosystem [3] - ByteDance initiated its second stock buyback of the year, with prices set at $200.41 for current employees and $180.37 for former employees [7] Group 2: Industry Innovations and Projects - China Mobile plans to explore the construction of large-scale intelligent computing centers and enhance its AI capabilities [4] - BYD won a bid for Singapore's first L4 autonomous bus pilot project, set to test electric buses by mid-2026 [5] - Didi Autonomous Driving secured 2 billion yuan in Series D funding to boost AI research and L4 autonomous driving applications [16] Group 3: Market and Regulatory Updates - The Chinese market regulator is investigating Qualcomm for potential antitrust violations related to its acquisition of Autotalks [11] - Wen Tai Technology condemned the Dutch government's actions against Nexperia as politically motivated interference [12][13] - Zhongxin Jingyuan is preparing for an IPO on the Beijing Stock Exchange, focusing on semiconductor silicon wafer production [14] Group 4: Product Launches and Technological Advancements - The world's first four-channel low-noise semiconductor single-photon detector has been mass-produced in Hefei, marking a significant advancement in quantum technology [10] - Samsung launched the W26 foldable flagship smartphone featuring a 200-megapixel camera and upgraded AI capabilities [17]