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Core Viewpoint - The article discusses the evolution of consumer rights protection in China, highlighting the ongoing challenges and the role of whistleblowers like Wang Hai in combating fraud and protecting consumer interests [1][2][3]. Group 1: Consumer Rights and Protection - The consumer rights protection landscape in China has evolved over the past 30 years, expanding from product consumption to service consumption, with technological advancements making some infringement behaviors more sophisticated and hidden [2]. - In 2024, the National Consumer Association received 1.76 million complaints, a 30% increase from the previous year, with rising complaints related to safety, false advertising, and quality issues [4]. - The 2024 implementation of the Consumer Rights Protection Law emphasizes the need for a comprehensive governance system combining legal compliance, industry self-discipline, consumer participation, government regulation, and social oversight [2][4]. Group 2: Vulnerable Consumer Groups - Certain consumer groups, such as the elderly and farmers, are particularly vulnerable and require special protection in legal disputes, especially in the context of the emerging silver economy [4]. - The article highlights fraudulent practices targeting the elderly, such as misleading marketing tactics in private domain e-commerce, which exploit their health anxieties [3][4]. Group 3: Challenges in Consumer Protection - The article identifies a paradox in the platform economy where operators exploit their advantages, leading to a phenomenon of reverse elimination in traditional consumption, with counterfeit products dominating the market [5]. - The growth of service retail in 2024 was 6.2%, outpacing goods retail, indicating a shift in consumer spending patterns, but also a rise in fraudulent activities in service consumption [5]. Group 4: Legal and Regulatory Framework - The 2024 Consumer Rights Protection Law encourages social supervision of consumer rights violations, but the costs associated with whistleblowing and legal actions are often underestimated [6][10]. - The article discusses the ongoing debates regarding punitive damages in consumer protection, with calls for clearer standards and practices to ensure fair compensation for consumers [10][11]. Group 5: Future Directions - The 2025-2027 Action Plan for Optimizing the Consumption Environment aims to enhance consumer rights protection through collective and public interest litigation, as well as improving the efficiency of consumer dispute resolution [11]. - Wang Hai's ongoing commitment to consumer rights protection indicates that the fight against fraud and the need for consumer advocacy will continue to be relevant in the evolving market landscape [12].