两个小时后，随着最后一沓现金清点完毕、核对无误，所有现金顺利存入张先生的账户。张先生紧蹙的 眉头终于舒展，长舒了一口气，连声道谢："本以为这么多现金，肯定要耽误很久，说不定还赶不及 事，没想到你们这么高效负责，真是太感谢了！" 柜员擦了擦额头的薄汗，微笑着递过存款回单："这是我们应该做的，您的需求就是我们的优先级。" 简单朴实的话语里，蕴含着金融服务者最暖心的担当。 这一场紧张而有序的现金清点，不仅展现了建行济宁金城支行工作人员专业的业务能力和高效的协作精 神，更体现了他们急客户之所急的服务理念，用实际行动为客户解决难题，让金融服务充满温度与力 量。 近日，建行济宁金城支行营业厅内，客户张先生抱着一个沉甸甸的背包匆匆赶来，额头上渗着细密的汗 珠。"您好，我这有笔现金急着存入，麻烦你们帮忙清点一下。" 他一边说着，一边打开背包，一沓沓 现金散落出来，粗略估计超过 200 万元。 正在柜台值守的柜员见张先生神色焦急，立刻意识到情况紧急，当即回应："您放心，我们马上为您处 理。" 她迅速调整工作状态，启动大额现金清点流程，点钞机随即发出嗡嗡的工作声。清点过程中，遇 到破损或粘连的纸币，她便停下机器，改用手一张张仔细 ...

Core Points - The article highlights the exemplary customer service provided by the CCB Heze Juye Branch, showcasing their commitment to a customer-centric service philosophy [1][2] - The branch aims to continuously optimize services for special needs customers, ensuring that all clients, regardless of their physical condition, receive attentive and convenient financial services [2] Group 1 - A customer in a wheelchair received careful assistance from the staff, demonstrating the bank's dedication to providing a warm and considerate service experience [1] - The staff member took extra care in communicating with the customer, ensuring that the process of replacing a lost bank card was clear and understandable [1] - The positive interaction resulted in the customer expressing gratitude, highlighting the effectiveness of the bank's service approach [1] Group 2 - The branch's management emphasizes the goal of transforming the branch into a service hall characterized by high service quality, good experience, smooth processes, and high efficiency [2] - The commitment to "warm service" is intended to permeate every interaction with customers, reinforcing the bank's focus on customer satisfaction [2]

"您别客气，" 大堂经理笑着解释，"我们这个'劳动者港湾'就是为像您这样的劳动者准备的，累了能进 来歇歇脚、渴了能来喝杯水、热了能来凉快凉快，这都是应该做的。" 听了这话，大姐连连点 头："好、好、好，我回去跟工友们都说说，以后累了就来建行歇脚，有业务也来这儿办！" 大堂经理连忙引导她到 "劳动者港湾" 区域坐下，转身从饮水机接了一杯温水递过去："大姐，喝点水歇 歇，缓解一下暑气。" 接过温水的瞬间，大姐感动得鼻子一紧，眼眶微微泛红："建行真是好啊，我也 没什么业务要办，都不好意思进来，没想到你们还这么热情，谢谢啊！" 7 月的烟台，持续的高温让室外热浪铺天盖地。一位手拿清洁工具、头顶草帽的环卫大姐路过建行烟台 二马路支行门口时，额头渗着汗珠，汗水早已湿透衣背，脚步也有些迟缓。 大堂工作人员见状，立即主动上前招呼："大姐，外面天太热了，进来凉快一下吧！" 起初，大姐有些 不好意思，连连摆手。但或许是高温实在难耐，身体确实有些不适，她犹豫了一下，将清洁工具放在门 口一侧，缓缓走进了大厅。 这样平凡的服务场景，在建行烟台二马路支行每天都在发生。正是这点点滴滴的人性化服务，让银行与 客户建立起紧密的情感联结。工作人 ...

Core Points - The article highlights the compassionate service provided by the staff at the CCB Binhzhou Zouping branch during adverse weather conditions, emphasizing their commitment to customer care and support [1][2] - The staff's actions exemplify the bank's principle of "finance for the people," ensuring that every customer feels valued and cared for, especially in times of need [2] Group 1 - The couple faced difficulties due to the husband's mobility issues and the wife's visual impairment, which made banking transactions challenging [1] - The branch manager quickly initiated a green channel to assist the couple, demonstrating a proactive approach to customer service [1] - Staff members provided detailed assistance, including reading documents aloud for the couple and helping with the signature process [1] Group 2 - The staff's efforts resulted in the couple receiving the cash they needed for medication, showcasing the bank's dedication to meeting customer needs [1] - The article concludes with the staff escorting the couple safely to a taxi, further illustrating their commitment to customer care [1][2]

服务无小事，建行滨州兴福支行始终坚持用有温度的服务拉近与客户的距离。下一步，该行将继续用情 用心用力为群众办实事，不断优化服务流程、提升金融服务质效，让每一位客户在细微处感受到金融服 务的便捷与温暖，进一步增强客户的获得感与幸福感。 孩子好奇地看着大人们忙碌的身影，母亲在一旁连声道谢："这些硬币攒了好久，带着孩子实在不方 便，麻烦你们了。" 工作人员笑着回应："这是我们应该做的，您放心。" 清脆的硬币碰撞声中，原本零 散的硬币逐渐变成整齐的币卷。经过半个多小时的协作，共计 2000 多元的硬币全部清点完毕，崭新的 纸币整齐地交到客户手中。 "真是太感谢了，没想到这么快就弄好了！" 母亲接过钱，对银行高效贴心的服务赞不绝口。她坦言， 曾担心硬币太多会遭嫌弃，没想到工作人员不仅没有推脱，还这么热情地一起帮忙。 近日，一位母亲带着孩子走进建行滨州兴福支行，手里拎着的几个布袋沉甸甸的。大堂经理见状立即热 情上前接待，得知客户想将袋中硬币兑换成纸币时，第一时间引导其到休息区等候，并迅速通知营运主 管协调办理。 此时，值班柜员正为其他客户办理业务。为不影响网点正常运转，又能尽快解决客户需求，营运主管当 即决定启用弹性窗口 ...

Core Viewpoint - The article highlights the prompt and effective response of a bank branch to a client's urgent request for assistance regarding the loss of company seals and online banking security, emphasizing the importance of customer service and financial safety [1] Group 1: Incident Overview - A client contacted the bank urgently after losing three company seals and an online banking security device, expressing concerns about the safety of their account funds [1] - The bank staff quickly reported the situation to management and verified the information with the company's legal representative before implementing an emergency payment halt on the client's account [1] Group 2: Response Actions - The bank's operations team and public service staff promptly responded, with key personnel abandoning their breaks to assist [1] - A series of coordinated actions were taken, including confirming account details, entering control instructions, and submitting for system review, all completed within 10 minutes to secure the client's funds [1] Group 3: Client Recognition - The next day, the company representative visited the bank to express gratitude, presenting a banner that read "Efficient Service Shows Responsibility, Guardian of Fund Safety" [1] - The bank branch's management stated that client recognition serves as the greatest motivation, and they will continue to enhance emergency service mechanisms and improve service efficiency and professionalism [1]

未来，建行淄博高青支行将继续秉持这份初心，用专业与温暖化解每一个难题，让更多类似的暖心故事 在服务窗口不断上演，让金融服务始终充满人文关怀的温度。 面对这棘手的情况，工作人员没有丝毫犹豫，迅速投入到这场特殊的 "战斗" 中。他们将残片整齐铺在 桌面上，全神贯注地比对每一块碎片。拼凑过程远比想象中艰难，每一片残片都需仔细核对纹路与图 案，稍有偏差便可能前功尽弃。指尖捻起轻薄的纸片，在灯光下反复比对边缘轮廓，时间在专注的沉默 中悄然流逝。 建行淄博高青支行大厅明亮的灯光下，一场特殊的 "拼图" 行动正在上演。一位年长的客户小心翼翼地 从破旧布袋中，掏出一堆细碎的人民币残片，带着期盼问道："这些钱能换吗？" 这堆共计 500 元的残 损币，因长期存放不当早已支离破碎，碎片不仅数量繁多且尺寸极小，拼凑难度极大。 这 300 元的兑换，不仅是残币到整钞的转变，更是金融服务温度的生动体现。它承载着银行工作人员对 客户的尊重与关怀，诠释了金融服务中最质朴的人文精神。工作人员表示："只要是客户的需求，再小 的事我们都当成大事来办。" 近两个小时里，工作人员始终保持着耐心与专注，时而俯身观察，时而轻声交流拼接思路。当最后一块 ...

Core Viewpoint - The bank is actively addressing the digital adaptation challenges faced by the elderly, implementing specialized services to enhance their banking experience in the digital age [1][2] Group 1: Service Implementation - The bank has initiated a "Technology for the Elderly" program since March, which includes setting up "smart device teaching positions" at branches [1] - A total of 12 high-frequency business operation manuals have been developed in a graphic format to assist elderly customers [1] - The bank has established a "one-on-one" after-sales inquiry mechanism to provide personalized support [1] Group 2: Customer Engagement and Satisfaction - In the second quarter, the bank successfully helped 437 elderly customers master basic mobile banking operations, achieving a customer satisfaction rate of 100% [1] - The bank's staff provided tailored assistance, including a large-font operation guide and a dedicated hotline for remote support [1] Group 3: Future Plans - The bank plans to continue optimizing services for the elderly by simplifying operational processes and maintaining cash service windows [2] - The focus is on ensuring that financial technology innovation is accompanied by a warm and accessible service approach [2]

农业银行、中国银行、建设银行表示，将于2025年9月1日起，对符合上述通知要求的个人消费贷款实施 贴息。 农业银行、中国银行、建设银行、工商银行、交通银行均表示，办理个人消费贷款贴息不收取任何服务 费用。多家银行还表示，没有委托官方渠道以外的任何机构、人员代为办理，请广大客户谨防各种形式 的诈骗，保障财产和信息安全。 此外，中国银行、工商银行等银行表示，后续将通过手机银行App、官方微信公众号、官网、营业网点 等渠道公布办理流程等实施细则。(第一财经，泽塔） #六大行集体官宣贴息#【#六大行对个人消费贷款贴息#】财政部、中国人民银行、金融监管总局日前印 发《个人消费贷款财政贴息政策实施方案》。其中提到，2025年9月1日至2026年8月31日期间，居民个 人使用贷款经办机构发放的个人消费贷款（不含信用卡业务）中实际用于消费，且贷款经办机构可通过 贷款发放账户等识别借款人相关消费交易信息的部分，可按规定享受贴息政策。 贴息范围包括单笔5万元以下消费，以及单笔5万元及以上的家用汽车、养老生育、教育培训、文化旅 游、家居家装、电子产品、健康医疗等重点领域消费。对于单笔5万元以上的消费，以5万元消费额度为 上限进行贴 ...

兄弟姐妹们啊，今天的市场太牛了！中国资产全线暴涨，上证指数负责慢，创业板跟港股负责牛！ 券商股集体走强，国盛金控涨停。 | mt | 代码 | 名称 | | 涨幅% | 现价 | | --- | --- | --- | --- | --- | --- | | | 002939 | 长城证券 | R | 10.06 | 9.96 | | | 002670 | 国盛金控 | R | 86'6 | 19.51 | | | 801 222 | 东吴证券 | R | 7.38 | 10.33 | | | 601696 | 中银证券 | R | 6.32 | 16.31 | | | 002926 | 华西证券 | R | 3.91 | 10.37 | | | 601 456 | 国联民生 | R | 3.29 | 11.61 | | | 601688 | 华泰证券 | R | 3.18 | 21.12 | | | 601377 | 兴业证券 | R | 3.17 | 6.84 | | | 000783 | 长江证券 | R | 2.86 | 7.92 | | | 601162 | 天风证券 | R | 2.59 | 5. ...