Group 1 - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating he has paid for 25 years of service [5] - Mr. Huang faced difficulties in obtaining a refund due to the original payment account being inactive and registered by someone else [3] - iQIYI responded to Mr. Huang's refund request, stating they are initiating the refund process while ensuring the security of funds [6] Group 2 - The company emphasized that user experience and fund security are their top priorities [6] - iQIYI will maintain active communication with Mr. Huang to resolve the issue appropriately [6] - The incident has garnered public attention, with notable figures commenting on the situation [3]

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the streaming industry [1][3]. Group 1: User Experience and Refund Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, raising concerns about the long-term subscription model and its implications for customer satisfaction [3][5]. - Mr. Huang encountered difficulties when attempting to obtain a refund due to the original payment account being inactive and reassigned to another user, which complicates the refund process [3][6]. - iQIYI responded promptly to Mr. Huang's refund request, indicating that they are initiating a refund process while ensuring the security of the funds, which reflects the company's commitment to user experience and financial safety [6].

爱奇艺始终将用户体验与资金安全置于首位。我们将继续与该用户保持积极沟通，在保障资金安全的前 提下，妥善解决此事。 12月28日，爱奇艺发文： 我们关注到了黄先生的退费诉求，已第一时间进行核查，并启动原支付渠道退款流程。因其原账户停 用，为保障其资金安全，我们将在核实收款账户与充值账户为同一人所有的基础上，根据该用户的实际 情况为其安排退费。感谢大家的关注。 他表示，之前一直是家人在用，最近开始看剧才发现会员从2017年充到了2043年，"再怎么喜欢爱奇艺 也不可能充20多年会员，房贷才30年。" 据黄先生介绍，自己平时不看剧，"最近在家里闲得慌，然后看剧突然发现爱奇艺有广告，一看这会员 到期时间2043年。"2017年开始充值，当年充了5次，2018年后又多次充值，直接充到了20年后。 黄先生说，自己后来问了家里人才知道，当时2017年、2018年的时候是有优惠的，一下子充了很多 年。"要是我肯定不会充这么长时间的，谁知道20年后什么变化呢"。 "会员25年，我都50多岁了，有必要吗？我是多热爱爱奇艺，还是爱奇艺对我多好？"黄先生表示，发现 这一情况后，自己联系爱奇艺客服，客服表示，未消费的订单是可以退费的， ...

Core Viewpoint - A user named Mr. Huang has encountered difficulties in obtaining a refund for a 25-year membership subscription to iQIYI, which he did not intend to purchase for such an extended period [1][10]. Group 1: User Experience - Mr. Huang discovered that his iQIYI membership, which he started recharging in 2017, was set to expire in 2043, leading to confusion and frustration [3][5]. - He mentioned that he was unaware of the long-term commitment when he made the initial purchases, as he typically does not watch shows on the platform [3][5]. Group 2: Customer Service Interaction - Upon contacting iQIYI's customer service, Mr. Huang was informed that he could receive a refund for unconsumed orders, but faced challenges due to the original payment account being inactive [8][10]. - The customer service representative stated that the refund could only be processed back to the original payment account, which Mr. Huang disagreed with, leading to further complications [8][9]. Group 3: Company Response - iQIYI acknowledged Mr. Huang's refund request and initiated a verification process to ensure the refund is secure, stating they would communicate actively with him to resolve the issue [10][11]. - The company emphasized its commitment to user experience and financial security in handling such cases [11]. Group 4: Industry Context - The incident has sparked discussions among users about the common issues related to automatic renewals and high refund thresholds in video platforms [13]. - Industry experts highlighted that regulatory measures have been introduced to ensure platforms require user consent for automatic renewals and to improve complaint handling processes [13].

Group 1 - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating he has paid for 25 years of service [2][4] - Mr. Huang has multiple annual subscription records dating back to 2018, and he encountered difficulties in obtaining a refund due to the original payment account being inactive and re-registered by someone else [2] - The incident has garnered attention, with notable figures like screenwriter Wang Hailin commenting on the situation [2] Group 2 - iQIYI responded to Mr. Huang's refund request, stating they are investigating the matter and have initiated the refund process through the original payment channel [5] - The company emphasized the importance of user experience and financial security, indicating they will ensure the refund is processed only if the receiving account is verified to belong to the same individual [5] - iQIYI committed to maintaining active communication with Mr. Huang to resolve the issue while prioritizing the safety of his funds [5]

Group 1 - The core issue revolves around a user, Mr. Huang from Xuchang, Henan, who has encountered difficulties in obtaining a refund for an unusually long subscription period of 25 years for iQIYI membership, which he believes is excessive [1] - Mr. Huang initially subscribed for multiple years due to promotional offers in 2017 and 2018, but only recently began using the service, leading to the discovery of the extended subscription duration [1] - iQIYI's customer service indicated that refunds for unconsumed orders are possible, but complications arose due to Mr. Huang's original payment account being inactive and registered to another user, limiting refund options [1] Group 2 - iQIYI has acknowledged Mr. Huang's refund request and has initiated a verification process for the refund through the original payment channel, emphasizing the importance of user experience and fund security [2] - The company stated that they will ensure the refund is processed only after confirming that the original and current accounts belong to the same individual, demonstrating a commitment to safeguarding user funds [2] - iQIYI expressed gratitude for public attention on the matter and committed to maintaining active communication with Mr. Huang to resolve the issue appropriately [2]

Group 1 - The core issue revolves around a user, Mr. Huang, who has faced difficulties in obtaining a refund for his iQIYI membership, which he mistakenly charged for 25 years, from 2017 to 2043 [1] - iQIYI has acknowledged the refund request and initiated the refund process, but it is contingent on verifying that the payment and refund accounts belong to the same individual [1] - The customer service informed Mr. Huang that only the original payment method could be used for the refund, which has become problematic due to the deactivation of his original Alipay account [1]

客服表示，目前已经将上述情况再次反馈给专人核实处理中。对此，黄先生表示对方就是在推诿扯皮。 12月28日，爱奇艺官方微博发文称，关注到用户黄先生的退费诉求，已第一时间进行核查，并启动原支付渠道退款流程。因其原账户停用，为保障 其资金安全，我们将在核实收款账户与充值账户为同一人所有的基础上，根据该用户的实际情况为其安排退费。 此前，据河南广播电视台报道 ，12月25日，河南许昌，黄先生称爱奇艺会员充了25年，退费却很困难。 他表示，之前一直是家人在用， 最近开 始看剧才发现会员从2017年充到了2043年， 自己后 来问了家里人才知道，当时2017年、2018年的时候是有优惠的，一下子充了很多年。 黄先生表示，发现这一情况后，自己联系爱奇艺客服，客服表示，未消费的订单是可以退费的，但是退费的时候又遇到新的难题。黄先生 说，客服告知他可以原路退回"2018年1月2号到2018年4月20号充值的共计14笔官方年费订单"， 但由于之前自己充值的支付宝账号已经没 有在使用，而且被别人注册，"原路退回只能退到别人账号上，我肯定不同意，但客服表示只有这一个解决方案"。 ...

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the company [1][4]. Group 1: User Experience and Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating a long-term subscription that has raised concerns about the refund process [4][7]. - The user encountered difficulties when attempting to obtain a refund, as the original payment account used for the subscription is no longer active and has been re-registered by another individual [5]. Group 2: Company Response - iQIYI acknowledged the user's refund request and stated that they are investigating the matter, initiating a refund process through the original payment channel [8]. - The company emphasized its commitment to user experience and financial security, indicating that they will ensure the refund is processed safely and in accordance with the user's actual situation [8].

Core Viewpoint - The newly launched variety show "Cosmic Sparkle Please Note" by iQIYI showcases a unique blend of travel and game elements, featuring a star-studded cast that aims to provide viewers with a humorous and stress-relieving experience [1][2]. Group 1: Show Overview - "Cosmic Sparkle Please Note" premiered on December 27, with episodes airing on weekends at noon, allowing VIP members to access them early [1]. - The show features a cast known as the "Cosmic Sparkle Team," including celebrities like Huang Xiaoming and Huang Zitao, embarking on a travel journey filled with surprises and laughter [1]. - The program has generated significant buzz, topping the Weibo variety show pre-broadcast rankings and achieving over 1.6 million reservations on iQIYI and Weibo before its launch [1]. Group 2: Unique Format and Themes - The show breaks away from traditional travel variety formats by focusing on celebrity friends traveling together, integrating travel with game challenges [1]. - Each episode explores a "star friend's hometown" or "unique regional area," covering locations such as Yunnan, Sichuan, and Heilongjiang, while unlocking local culture through humorous game challenges [1]. - The cast's dynamic is highlighted as they display genuine camaraderie, balancing playful banter with heartfelt moments, embodying the essence of friendship [2]. Group 3: Production Insights - iQIYI's Vice President Dong Xuanyu emphasized that the show's charm lies in the interplay of excitement and humor, aiming to be a comforting emotional stop for viewers amidst their busy lives [2].