不少人抱怨："投诉了半天，却没人理我。" 其实并不是投诉本身没用，而是选错了渠道，或者忽视了 一些细节，导致问题迟迟没有推进。要想真正推动结果，就要明白投诉为什么会"卡住"，以及不同渠道 的差别在哪里。 投诉为何常常"没下文"？ 最典型的原因有两类： 12315 全国消费维权平台（www.12315.cn）由市场监管部门主管，是最权威的渠道，适合涉及三包服 务、价格欺诈、虚假宣传等严重问题。缺点是投诉处理时间通常较长。 各地消费者协会 （www.cca.org.cn）则更强调调解，适合教育培训、预付卡类的纠纷。效率取决于双方配合，周期通常 比平台更长。 跨行业问题该找谁？ 不少消费纠纷其实跨出了单一领域： 网络扣费、宽带故障，往往需要工信部门督促运营商； 避免投诉"失联"，核心就在于：证据要全，路径要对。 平台内：最快，但容易遇到规则限制 电商购物、外卖、出行订票等场景，最直接的办法就是通过订单里的"售后"或"申诉"入口提交。一般几 天内就会有反馈。 但平台的规则是预先设定好的，能解决常见的退货退款、配送延误，却难以处理虚 假宣传、预付卡退费等复杂问题。 黑猫投诉 【下载黑猫投诉客户端】：让进度可见 当消费者 ...

Core Viewpoint - The article emphasizes the importance of conducting thorough research before making purchases to avoid common consumer pitfalls and enhance overall shopping safety [1][13]. Group 1: Consumer Research Tools - E-commerce platform reviews can provide some insights but may not be comprehensive due to the prevalence of positive reviews and potential manipulation like "fake reviews" [2]. - Black Cat Complaints offers a more transparent view of consumer experiences by displaying real complaint records, allowing consumers to learn from others' issues before making purchases [3]. - Official channels, such as consumer associations and regulatory bodies, regularly issue warnings about prevalent risks in certain industries, aiding consumers in identifying potential issues [4]. Group 2: Verification and Precautions - For significant purchases or long-term services, it is crucial to verify the legitimacy of a business's operating license and qualifications, and to pay close attention to contract details, especially regarding refund policies and service agreements [5]. - Some local governments and industry associations maintain "blacklists" of companies that fail to fulfill commitments or have a history of penalties, providing an additional layer of consumer protection [6]. Group 3: Payment Risks - Many consumer traps arise during the payment process, such as prepaid cards, which are common in services like hairdressing and fitness, making it difficult to recover funds if the business closes [7]. - Installment payments may seem to ease financial pressure but can include hidden fees; consumers should confirm all costs before signing [8]. - Using reputable payment platforms is advisable to ensure some level of recourse in case of disputes, rather than transferring money directly to personal accounts [8]. Group 4: Specific Industry Checks - In tourism and dining, consumers should check for complaints related to "no room upon arrival" or "forced consumption" before booking hotels or attractions [9]. - For dining establishments, it is important to be aware of food safety complaints, such as "stale ingredients" or "foodborne illnesses" [10]. - When dealing with travel agencies or online travel agencies (OTAs), confirming their registration with tourism departments can help avoid "black market" operators [11]. Group 5: Complaint Efficiency - Even with thorough preparation, issues may still arise; understanding what documentation can expedite the complaint process is essential [12]. - Keeping records of payments, contracts, and communications can facilitate quicker resolution of complaints [14].

Core Viewpoint - The article provides a comprehensive guide for consumers on various complaint channels, emphasizing the importance of choosing the right platform and preparing necessary documentation for effective dispute resolution [1][8]. Group 1: Complaint Channels - E-commerce, delivery, and ride-hailing platforms offer the quickest resolution through internal complaint mechanisms, allowing consumers to submit evidence directly in their order details for refunds within three to five business days [2]. - The 12315 National Consumer Rights Protection Platform serves as a formal and authoritative complaint channel, with cases assigned to local market supervision departments, although the process can take two to three weeks [3]. - Local consumer associations focus on mediation, contacting businesses to resolve complaints, but their effectiveness can vary based on the business's willingness to cooperate [4]. - Black Cat Complaints is a third-party platform known for its speed and transparency, with complaints typically reviewed and made public within 48 hours, allowing consumers to see business responses [5]. - The People's Daily Leadership Message Board serves as a local channel for complaints related to local enterprises or public services, although it may not be the fastest option [6]. Group 2: Importance of Documentation - Consumers often underestimate the importance of documentation when filing complaints. Essential materials include order and payment records, which establish the transaction relationship and are necessary for all complaint channels [7]. - For larger transactions, such as training or renovation services, contracts and promotional materials are crucial for confirming the seller's obligations and commitments [7]. - Communication records, such as chat screenshots, emails, or recordings, are vital for illustrating any delays or promises made by the seller, enhancing the strength of the complaint [7].

Core Viewpoint - A consumer in Xi'an, Shaanxi province, reported a complaint against a Haidilao restaurant regarding discrepancies in the availability of a specific dish when using different discount platforms [1] Group 1: Consumer Complaint - The consumer purchased a Haidilao discount coupon from Meituan, which was advertised as applicable citywide, but found that the specific dish, dry mixed spicy hot pot, was marked as sold out at the Haidilao Yitian store [1] - The same dish was available for purchase on Taobao's flash sale at a higher price of around 30 yuan, while the Meituan coupon was priced at 22 yuan [1] - The consumer highlighted the inconsistency where the cheaper option on Meituan was unavailable, while the more expensive option on Taobao was still being sold [1] Group 2: Company Response - As of the report's publication, Haidilao had not provided any official response to the consumer's complaint [1]

Group 1 - In July 2025, the Yiyuan County Market Supervision Bureau received a total of 388 consumer complaints, with 325 related to goods and 63 related to services, resulting in a total dispute amount of 247,400 yuan, and recovering 49,100 yuan for consumers [1] - The top three companies with the highest number of complaints were Shandong Changrui Building Materials Co., Ltd. (7 complaints), Yiyuan County Shengxi West Network Studio (6 complaints), and Shandong Chenghe Commercial Co., Ltd. (5 complaints), all showing a 0% month-on-month change in complaint volume [2] - The leading categories of goods complaints in July 2025 were "Other Goods" with 141 complaints, followed by "Food" with 117 complaints, and "Clothing and Footwear" with 13 complaints [3][4] Group 2 - In the service category, the highest number of complaints was for "Other Services" with 19 complaints, followed by "Catering and Accommodation Services" with 12 complaints [5] - The report emphasizes the importance of consumer safety during the summer travel season, advising consumers to plan trips carefully and choose reputable travel agencies [6][7] - Consumers are encouraged to retain purchase receipts and records, and to resolve disputes through negotiation or by filing complaints with relevant authorities if necessary [7]

Group 1 - Zhejiang Semir Garment Co., Ltd. has received a new consumer complaint regarding a contract dispute related to an online purchase made on June 15, 2025 [1] - The complaint was filed by a consumer who reported that the company refused to fulfill the contractual agreement, seeking compensation for losses and to make up the product quantity [1] - As of August 1, 2025, no mediation agreement has been reached regarding the complaint, with the handling department being the Wenzhou Ouhai District Market Supervision Administration [2] Group 2 - Zhejiang Semir Garment Co., Ltd. was established on February 5, 2002, and is located in the Ouhai District of Wenzhou [2] - The company primarily engages in the textile and apparel industry, with a registered capital of 2,694.09 million RMB [2] - The legal representative of the company is Qiu Jianqiang [2]

Group 1 - The core issue involves a consumer complaint against Jinzi Ham Co., Ltd. regarding insufficient product weight in a ham purchase made on July 14, 2025 [1] - The complaint was filed on July 21, 2025, and the consumer requested a refund and compensation for losses [1] - The complaint was resolved on July 31, 2025, either through mutual agreement or withdrawal by the complainant, with the handling department being the Jinhua Economic Development Zone Market Supervision Administration [1] Group 2 - Jinzi Ham Co., Ltd. was established on November 15, 1994, and is located in Jinhua City, Zhejiang Province [1] - The company primarily engages in the processing of agricultural and sideline food products [1] - The registered capital of Jinzi Ham Co., Ltd. is approximately 1.21 billion RMB, and the legal representative is Zheng Qingsheng [1]

Group 1 - The total number of consumer complaints handled by consumer committees in Guangdong Province in the first half of the year reached 538,852, representing a 30.34% increase compared to the same period last year [2] - The number of complaints that were accepted and resolved through mediation was 318,080, showing a slight decrease of 2.62% year-on-year [2] - The economic losses recovered for consumers amounted to 222 million yuan, which is a decrease of 0.74% compared to the previous year [2] Group 2 - Complaints related to education and training services saw a significant increase, with 3,856 more complaints than last year, marking a 26.13% rise [5] - The total number of service-related complaints was 158,908, accounting for 52.97% of all complaints, with internet services, social services, and education services making up 74.37% of this category [5] - Safety-related complaints increased notably, with 6,056 cases reported, reflecting a 28.85% rise compared to the previous year [6] Group 3 - The majority of complaints were concentrated in the Pearl River Delta region, indicating a stable overall trend in consumer complaints across the province [2] - The most common types of complaints were related to after-sales service, contracts, and quality, totaling 268,721 cases, which accounted for 89.57% of all complaints [6] - Safety complaints were primarily focused on food and social services, with 1,107 and 2,742 cases respectively, together making up 63.56% of safety-related complaints [8]

Group 1: Overview of the Tourism and Cultural Market - The domestic travel market experienced significant growth during the May Day holiday, with 314 million domestic trips taken, representing a year-on-year increase of 6.4% [1][3] - Total spending by domestic tourists reached 180.27 billion yuan, marking an 8.0% increase compared to the previous year [1][3] - Nighttime cultural and tourism consumption areas saw a total of 75.95 million visitors, reflecting a 5.2% year-on-year growth [1][3] Group 2: Retail and Dining Sector Performance - Key retail and catering enterprises reported a sales increase of 6.3% during the holiday [4] - The automotive sector saw over 60,000 subsidy applications, driving new car sales worth 8.8 billion yuan [4] - Sales of 12 categories of home appliances reached 11.9 billion yuan, with 3.56 million units sold [4] Group 3: Consumer Complaints in the Travel Industry - The travel industry faced a notable increase in complaints, with nearly 50,000 complaints recorded from April 6 to May 5, a rise of 11.26% compared to the same period in 2024 [9][27] - Complaints peaked on May 1, with 2,631 complaints filed on that day alone [9][27] - Online Travel Agencies (OTAs) accounted for nearly half of the complaints, with a share of 46.89% [12][28] Group 4: Issues with OTA Platforms - Complaints related to hotel bookings made through OTAs were particularly prominent, with nearly 11,000 complaints, representing 45.86% of OTA complaints [16][28] - Issues included unilateral cancellation of bookings and discrepancies between booked and actual accommodations [28] - Complaints regarding flight bookings approached 6,000, focusing on high cancellation fees and difficulties in changing tickets [29] Group 5: Airline Complaint Trends - In the airline sector, complaints about cancellation and change fees were the most significant, exceeding 55% of total complaints [19][31] - Many consumers reported high cancellation fees, with some facing fees as high as 80% of the ticket price [31] - Complaints about flight delays and cancellations accounted for over 6% of total airline complaints [31] Group 6: Ticketing and Accommodation Complaints - The ticketing sector saw a rise in complaints, with nearly 5,400 complaints recorded, a 22.88% increase [34] - Concerts and music festivals accounted for over 60% of ticketing complaints, primarily due to refusal to refund tickets and high cancellation fees [34][35] - In the accommodation sector, issues with short-term rentals, particularly with platforms like Muban, were prevalent, including difficulties in contacting hosts and sudden price hikes [36][37] Group 7: Industry Challenges and Recommendations - The data highlights significant service quality issues across the travel, ticketing, and accommodation sectors, indicating a need for improved management and transparency [38] - Recommendations include enhancing OTA platform management, optimizing airline cancellation policies, and regulating the short-term rental market to protect consumer rights [38][42] - A collaborative effort among businesses, regulatory bodies, and consumers is essential to foster a healthy and fair market environment [42]

Consumer Complaints Overview - In the first quarter of 2025, Guangdong's consumer committees received a total of 15,986 complaints, marking a year-on-year increase of 4.37% [1] - The total economic loss recovered for consumers was approximately 108 million yuan [1] Movie Industry Complaints - Complaints related to movie screenings and performance services reached 1,750, reflecting a quarter-on-quarter increase of 23.15% [1] - Key issues included cinemas unilaterally exempting themselves from providing 3D glasses, unreasonable ticket refund policies, and inadequate service quality affecting the viewing experience [1] Airline Industry Complaints - Transportation-related complaints totaled 2,765, with 2,138 specifically concerning air travel, representing a significant quarter-on-quarter increase of 150.64% [3] - Major complaints involved misleading bundled sales practices, poor after-sales service, and frequent price fluctuations without corresponding service quality improvements [3] Consumer Guidance - Consumers are advised to verify the provision of 3D glasses before purchasing tickets and to retain evidence for potential disputes [2] - When purchasing airline tickets, it is recommended to use reputable platforms, compare prices, and understand the terms regarding refunds and additional fees [4]