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美的维修师傅性骚扰客户?回应来了
凤凰网财经· 2025-12-04 15:24
来源丨凤凰网财经《公司研究院》 12月4日,有消费者反映,在预约美的热水器维修时,遭到维修师傅言语性骚扰。该师傅在约定时间后,向用户发送"感觉哥哥怎么样啊"等不当言 论。 (图源:《正在新闻》) 据《正在新闻》报道,该维修师傅为高级工程师,服务天数超3000天。 对此,美的中国区徐州运营中心回应凤凰网财经《公司研究院》表示:"经核查,涉事工程师为美的合作服务商工作人员,在与用户沟通中确有不当 言论,对于给用户带来的不适及困扰,表达诚挚的歉意。目前,该工程师已停职反省,接受批评教育。未来运中将帮助合作服务商进行内部培训,持 续提升服务规范,杜绝此类事件的再次发生。" 点击在 看 持续关注↓↓↓ 不过,客服强调,所有维修人员都必须经过线下技术培训,考核合格后方可上岗,公司有严格规定,技术不达标者不允许提供服务。 就在前不久,美的陷入要求服务商"二选一"争议。 有市场消息称,美的要求售后服务商不得同时承接小米或格力的空调安装维修业务。该政策由中国区各区域负责人单独通知合作服务商,涉及小米、 格力等其他品牌的空调售后服务。 对此,美的集团品牌部回应凤凰网财经《公司研究院》:"美的一直秉承用户体验第一的原则,并无强制售 ...
周云杰、王树国、莫言……他们今天说了这些!
Xin Hua Wang· 2025-12-04 14:43
南海的风总带着温柔的韧劲,裹着潮汐的脉动掠过博鳌的椰林,玉带滩的浪涛一次次拍向礁石,把生机 悄悄种进这座海滨小镇的每一个角落。12月4日,2025企业家博鳌论坛主论坛开幕,那些激荡在会场里 的思想,像沙滩上的贝壳,被参会者小心翼翼地拾起,成了往后回味的珍贵念想。 1 周云杰: 把"链接"写进企业的未来里 海尔集团董事局主席周云杰一开口,就把大家拉进了"智能时代"的思考里:"现在的链接早不是工具 了,是企业的存在方式。哪怕链接得不完美,也比关起门来搞孤立强。"他说这话时,眼里藏着对企业 发展的通透。 工业时代,谁手里有资源,谁就有话语权。可到了智能时代,周云杰发现,"能链接全球,才能掌握主 导权"。海尔的"智慧生活平台"就是最好的例子——以前家里的冰箱、洗衣机各管各的,现在通过平台 连起来,能根据人的习惯搭出贴心的生活场景;就连三滚筒洗衣机,也是让消费者一起参与设计, 把"买东西的人"变成了"一起造东西的人";还有"人单合一"模式,打破了公司里一层管一层的规矩,让 每个员工都能自己找创新的方向,像小树苗一样自由生长。 聊到"十五五"的新机遇,周云杰说:"别总追着风口跑,不确定性里藏着真机会。"海尔没跟风凑热闹, ...
活动预告|洞察市场未来,知萌2026消费趋势大会全景剧透
3 6 Ke· 2025-12-04 14:40
Group 1 - The core strategy of the "14th Five-Year Plan" is to enhance the resident consumption rate, solidifying domestic demand as the main engine for economic growth [1][2] - The "2026 Consumption Trends Conference" will be held in Beijing, focusing on new opportunities to boost consumption and high-quality development for industries and enterprises [1][2] - The conference will feature experts discussing macroeconomic trends and the opportunities arising from the expansion of domestic demand during the "14th Five-Year Plan" [2] Group 2 - Two major reports will be launched at the conference: "A Decade of Changes in Chinese Consumption" and "2026 China Consumption Trends Report," summarizing structural changes in consumer psychology and market [5] - The reports aim to help businesses identify new directions and opportunities in brand marketing for 2026 [5] Group 3 - The conference will explore the evolution of consumer rights protection, industry integration, and emerging consumption opportunities through various expert perspectives [6][7] - A focus will be on the underlying logic of consumption market evolution, providing forward-looking decision-making references [7] Group 4 - The event will include discussions on the transformation of consumer experience from brand elevation to aesthetic elevation, emphasizing the importance of creating exceptional consumer experiences [8] - Experts will share insights on how businesses can transition from brand competition to aesthetic shaping [8] Group 5 - The conference will feature a variety of practical case studies and strategies for innovation in the consumer goods industry, including insights from market monitoring experts and brand operators [9] - Presentations will cover macro data, retail patterns, and industry opportunities, providing a comprehensive analysis of the consumer goods market [9] Group 6 - The automotive industry will be a key focus, with discussions on market trends and brand growth paths during the "14th Five-Year Plan" [20] - Experts will provide authoritative data insights into the automotive market's trajectory and future predictions [21] Group 7 - The hospitality and restaurant sectors are expected to face new opportunities and challenges, with insights into industry trends based on consumption indices [22] - The conference will also address how regional specialty industries can integrate with cultural tourism to enhance their market presence [23][24]
博鳌一线观察丨新国货,“上链接”!
Xin Hua She· 2025-12-04 14:27
Core Viewpoint - The rise of "New National Goods" represents a comprehensive resurgence in industry, culture, and consumption, showcasing a shift from "Made in China" to "Intelligent Manufacturing in China" driven by technology and cultural identity [1][11]. Group 1: Technological Empowerment - Technology has permeated the core of national goods, enabling significant advancements in manufacturing and product innovation [4]. - Companies like Shenzhen Guoci Yongfengyuan have invested nearly 10% of their revenue in R&D annually, resulting in 40 invention patents and 501 design patents, making them attractive partners for international design teams [3]. Group 2: Cultural Connection - Young consumers are increasingly purchasing not just products but also cultural identity, with traditional elements like the 24 solar terms and intangible cultural heritage being integrated into product design [6][8]. - The new tea beverage market in China has surpassed 200 billion yuan, with 650,000 stores serving as vital touchpoints for 150 million consumers to engage with tea culture [8]. Group 3: Global Expansion - Companies like Kudi Coffee have established 18,000 stores across 33 countries, successfully introducing local flavor innovations that resonate with global consumers [9]. - Haier's approach emphasizes localized operations, adapting products to meet local cultural needs rather than simply exporting standardized goods, which has allowed Chinese brands to root themselves in global markets [9]. Group 4: Future Outlook - The narrative of New National Goods reflects not only product evolution but also an awakening of cultural confidence and the arrival of a new consumption era in China [11]. - The expectation for the next decade is not just about sales figures but also about the visibility and impact of Chinese brands in the global market [11].
交流的平台 共赢的舞台——企业家博鳌论坛举办十年观察
新华网财经· 2025-12-04 14:15
Core Viewpoint - The 2025 Entrepreneur Boao Forum marks its tenth anniversary, evolving from a platform for exchanging ideas to a "super connector" that integrates various forms of communication and showcases innovations in multiple sectors [3][8][14]. Group 1: Forum Evolution and Impact - Over the past decade, the forum has transformed from a single viewpoint exchange to a multifaceted platform that includes keynote speeches, public lectures, and product showcases, creating a comprehensive ecosystem for entrepreneurs [8][14]. - The forum has become a vibrant space for showcasing innovations, such as the application of algorithms in service delivery and the integration of live commerce into traditional business models [7][8]. - The forum's themes have evolved to align with national strategies and business concerns, reflecting the changing landscape of the Chinese economy [20][21]. Group 2: Key Themes and Discussions - The 2025 forum theme, "Linking the World, Leading the Future: New Opportunities in the 15th Five-Year Plan," emphasizes the importance of innovation and adaptation in a rapidly changing environment [16][20]. - Notable speakers, including leaders from major companies, have highlighted the need for traditional industries to innovate while maintaining their core values [16][18][19]. - The forum has increasingly focused on integrating health and wellness into its activities, showcasing a holistic approach to business and community engagement [12][19]. Group 3: Entrepreneurial Spirit and Values - The forum serves as a platform for recording and transmitting entrepreneurial spirit, with leaders sharing insights on creativity, responsibility, and the importance of nurturing future talent [30][31][32]. - The core values of the forum emphasize the balance between profit-making and social responsibility, reflecting a commitment to sustainable business practices [35][36]. - The forum has consistently highlighted the importance of understanding user needs and adapting to market changes, reinforcing the idea that successful businesses must remain agile and responsive [34][36].
越来越多人,开始防守了
Sou Hu Cai Jing· 2025-12-04 14:11
Market Trends - The market has experienced a continuous decline in trading volume, with the Shanghai and Shenzhen stock exchanges recording a trading volume of 1.55 trillion yuan, a decrease of 121 billion yuan compared to the previous trading day [4] - There is a noticeable shift towards defensive strategies, with small-cap growth stocks losing momentum while large-cap value stocks are performing better [5] Index Performance - As of today, the CSI A500 index has increased by 0.38% this week, while the CSI 2000 index has decreased by 1.55% [6] - The top-performing sectors this week include non-ferrous metals, telecommunications, home appliances, petrochemicals, transportation, and coal, with high dividend sectors making up a significant portion [6] Sector Analysis - Consumer sectors such as home appliances, food and beverage, textiles and apparel, and social services have a higher probability of success from December to January [7] - Sectors like petrochemicals, steel, non-ferrous metals, coal, building materials, and large financial institutions show a significant increase in success probability in January [8] Interest Rate Outlook - There is a high probability of interest rate cuts in the U.S. in December, which may lead to similar actions domestically [9] - Major state-owned banks have collectively removed five-year large-denomination time deposits from their platforms, with three-year products' interest rates dropping to between 1.5% and 1.75% [10] Investment Strategy - It is currently advisable to increase the allocation of high-dividend ETFs in investment portfolios [11] - A method for selecting high-dividend products involves using the "Dividend Yield Calculator" in the "Index Direct Pass" mini-program to view dividend yields and products [12][13] - The current dividend yield for the CSI Dividend Index is reported at 4.3% [16] Portfolio Recommendations - While high dividend rates are favorable at year-end, it is recommended to maintain a balanced portfolio that includes technology and dividend stocks, with a current emphasis on dividends and large-cap stocks [18]
国泰海通|策略:服务消费景气提升,科技硬件延续涨价
Core Viewpoint - The article highlights a differentiated growth pattern in the medium-term economic landscape, with strong performance in emerging technologies and high-performance storage prices continuing to rise rapidly, while the real estate cycle and durable goods demand remain under pressure [1]. Group 1: Consumer Trends - Service consumption has significantly improved, with domestic ice and snow tourism seeing a notable increase; average ticket prices for flights from Guangzhou to Harbin for New Year's Day 2026 rose approximately 56% compared to November 2025 due to colder weather boosting consumer sentiment [2]. - Movie box office revenues surged, with year-on-year and month-on-month increases of 326.7% and 355.7%, respectively, driven by the release of blockbuster films [2]. - Real estate transactions in 30 major cities fell by 34.3% year-on-year, with first, second, and third-tier cities experiencing declines of 31.6%, 33.9%, and 40.7%, respectively, indicating continued pressure on the real estate market [2]. - Durable goods consumption shows signs of overextension, with manufacturers significantly lowering production expectations; daily retail sales of passenger vehicles continue to decline [2]. Group 2: Technology and Manufacturing - The technology hardware sector remains strong, driven by AI infrastructure investments; prices for high-performance DRAM storage (DDR4/DDR5) increased by 13.3% and 8.2% month-on-month, respectively [3]. - The number of domestic game licenses increased by 58.9% year-on-year in November 2025, contributing to a favorable supply environment for AI software applications [3]. - Construction demand remains weak, with slight price recoveries in steel due to reduced operating rates in blast furnaces, while prices for glass and cement continue to face downward pressure [3]. - Manufacturing sectors, including automotive and chemicals, are experiencing declines in operating rates and a decrease in hiring intentions [3]. Group 3: Logistics and Transportation - Long-distance travel demand has decreased month-on-month, although it remains strong year-on-year; the Baidu migration index fell by 3.8% month-on-month but increased by 18.5% year-on-year [4]. - Freight logistics have also seen a month-on-month decline, with highway truck traffic and railway freight volumes decreasing by 0.2% and increasing by 0.7%, respectively [4]. - Shipping rates for dry bulk and refined oil have risen significantly, driven by increased demand from iron ore and crude oil production [4].
全国首批!自主攻坚超十年后,格力再亮硬实力
Xin Lang Zheng Quan· 2025-12-04 09:37
Core Insights - Gree Electric's Zhuhai Jinwan Factory has been recognized as a "Pioneering Level" smart factory by the Ministry of Industry and Information Technology and six other departments, showcasing its achievements in digitalization and intelligence [1][3] - The factory's rapid advancement from "Excellence Level" to "Pioneering Level" within just 10 months highlights the effectiveness of Gree's innovative "Gree Collaborative House" manufacturing model [3][4] Group 1: Smart Factory Recognition - The "Pioneering Level" is the highest tier in China's smart factory cultivation system, requiring companies to have previously achieved "Excellence Level" and to be globally leading in AI applications and future manufacturing models [3] - Gree Jinwan Factory is one of the first 15 factories to receive this recognition, reflecting its significant contributions to smart manufacturing [1][3] Group 2: Technological Innovations - The factory features a highly automated production line, with 86 out of 103 processes fully automated, reducing the workforce needed from over 70 to just 20 [4] - Gree has developed core technologies such as electric spindles, linear motors, and machine vision to ensure the independence and stability of its smart factory operations [5] Group 3: Efficiency and Sustainability - The "Gree Collaborative House" model has led to a 200% increase in production efficiency and 100% digital coverage [5] - The factory employs the G-SEMS energy management platform to optimize energy consumption in real-time, aligning with low-carbon manufacturing goals [5][6] Group 4: Industry Impact - Gree's transition from a consumer goods manufacturer to an industrial solutions provider demonstrates its commitment to high-quality development in manufacturing [8] - The recognition of Gree Jinwan Factory signifies a critical phase in China's shift towards intelligent manufacturing, with over 7,000 advanced-level and 500 excellence-level smart factories established nationwide [8]
广东工业好产品拓展线上销售渠道工作启动 为广东制造“好产品”找“好销路”
Core Points - Guangdong is launching an initiative to expand online sales channels for industrial products, focusing on connecting industrial clusters with e-commerce platforms and utilizing live-streaming sales through influencers [1][2] - The province aims to recruit 100 influencers to conduct 100 live-streaming sales events, with over 20 targeted production and sales matching activities planned by the end of the year [1][2] - Guangdong's industrial value added accounts for approximately 1/8 of the national total and over 30% of the province's GDP, with a strong manufacturing base across all 31 major categories [1] Group 1 - The initiative will involve collaboration between the provincial industrial and information technology department and 21 local city departments, various industrial clusters, leading e-commerce platforms, and well-known live-streaming agencies [1] - Local cities will select high-quality industrial products to enter mainstream e-commerce platforms, promoting favorable measures for Guangdong enterprises to enhance online sales [1] - The focus will be on promoting products from large-scale enterprises, manufacturing champions, and specialized "little giants" in key industries such as home appliances, electronics, automotive, apparel, beauty, home goods, and toys [1] Group 2 - The initiative will create an innovative model of "influencer + Guangdong business" with a main live-streaming room in Guangzhou and additional rooms in various local parks and enterprises [2] - The unified live-streaming promotional branding will be "Good Products, Made in Guangdong," aiming to establish a matrix of leading influencers and local supporters [2] - Since the fourth quarter, over 50 industrial product matching activities have been held, resulting in 937 cooperation intentions with a total intended amount exceeding 29.2 billion yuan [2]
家电ETF(159996)连续3日迎资金净流入,智能影像行业迎二次成长
Mei Ri Jing Ji Xin Wen· 2025-12-04 08:15
Core Viewpoint - The smart imaging industry is entering a new growth phase characterized by accelerated entry of new players, a shift from hardware competition to ecosystem competition, diversification of product forms, and integration of functions [1] Group 1: Industry Growth - The smart imaging industry is experiencing a new growth stage, marked by the entry of new players and increased competition [1] - DJI's involvement is driving product innovation and enhancing consumer awareness, leading to accelerated market expansion [1] - The product definition and innovation capabilities of companies like Yingshi are core advantages in maintaining leadership during this new phase [1] Group 2: ETF and Market Performance - The home appliance ETF (159996) has seen net inflows for three consecutive days, indicating positive investor sentiment [1] - The ETF tracks the home appliance index (930697), which reflects the overall performance of publicly listed companies in the home appliance manufacturing and sales sector [1] - The index exhibits strong consumer attributes and cyclical characteristics, providing a comprehensive view of the development status of China's home appliance industry [1]