Core Insights - The "First Flight Care" service by Tongcheng Travel has successfully assisted over 20,000 first-time travelers during the first week of the Spring Festival travel rush, with expectations to exceed 6,000 daily service users in the upcoming week [1][2] - The service aims to alleviate the anxiety of first-time flyers by providing comprehensive support from ticket booking to boarding, enhancing the overall travel experience [1][2] Service Overview - "First Flight Care" was officially launched in March 2025, targeting first-time flyers with exclusive ticket discounts and offline services at over 40 partner airports across China, including major cities like Shanghai, Guangzhou, and Chengdu [2] - During the Spring Festival, first-time travelers can access a package of domestic flight vouchers worth 88 yuan and participate in various promotional activities on the Tongcheng Travel platform [2] Service Features - The service includes a range of amenities such as free VIP lounges, priority check-in, expedited security checks, priority boarding, and dedicated waiting areas, with variations depending on the airport [2][4] - Special services for elderly first-time travelers and assistance with luggage handling are also available at select airports [4] Market Context - The civil aviation passenger volume during this year's Spring Festival is projected to reach a record 95 million, with an average daily passenger volume of approximately 2.38 million [4] - The demand for first-time flight services is expected to grow significantly, with an anticipated increase of over 30% in first-time flyers compared to previous years [4]

Core Viewpoint - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales to address significant consumer complaints regarding misleading practices in ticket sales [1]. Group 1: Compliance Requirements - Platforms are required to conduct a comprehensive review of their business models and service processes, prohibiting any indication that consumers can obtain priority ticket purchasing privileges through paid services [2]. - Platforms must rectify misleading promotions such as "accelerated packages," "dual channels," and "ticket monitoring" after tickets are sold out, and accept social supervision [2]. - Platforms are instructed to remove products that involve misleading promotions from their pages and adjust promotional content to avoid using images, text, or trademarks from 12306 that may mislead consumers into thinking there is a specific business collaboration with 12306 [2]. Group 2: Pricing Transparency - Platforms must ensure clear pricing, prominently reminding consumers of the content and prices of value-added services, and rectify issues where the displayed ticket price does not match the actual payment due to unclear value-added service notifications [2][3]. Group 3: Consumer Protection - The platforms are urged to fulfill their primary and social responsibilities by establishing a correct business philosophy that aims to facilitate travel for passengers rather than complicate it [3]. - Reports have highlighted that many third-party platforms mislead travelers into paying extra fees for services that do not guarantee ticket acquisition, as these services often repackage free ticket purchasing options provided by the railway department [6].

Group 1 - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales, including Ctrip, Qunar, Fliggy, Tongcheng, Meituan, JD.com, and others, to address prominent issues reported by the public [1] - The administration plans to intensify regulatory enforcement and crack down on illegal activities such as false ticket grabbing, inducement transactions, and price fraud [1] - The public is encouraged to supervise the services of third-party online train ticket sales platforms to promote the healthy development of the industry and maintain fair market competition [1]

Group 1 - The core viewpoint of the article highlights the regulatory actions taken by Beijing's market supervision authority against major online platforms involved in train ticket sales due to consumer complaints about issues like false ticket grabbing and price fraud [1][3]. Group 2 - The Beijing market supervision authority will intensify regulatory enforcement to combat illegal activities such as false ticket grabbing and misleading transactions [3]. - A comprehensive review and rectification of platform pages will be conducted, including the removal of misleading promotional products and adjustments to promotional content to prevent consumer confusion regarding partnerships with 12306 [4]. - Platforms are required to ensure clear pricing, prominently display the content and prices of value-added services, and rectify issues where displayed ticket prices do not match actual payment amounts, thereby safeguarding consumer rights [4].

北京市市场监督管理局方面表示，下一步，北京市市场监督管理局将持续加大监管执法力度，依法严厉 打击虚假抢票、诱导交易、价格欺诈等违法行为。同时，欢迎广大群众加强对第三方火车票网络销售平 台服务的监督，共同推动行业规范健康发展，维护公平竞争市场秩序。 约谈会上，北京市市场监督管理局向各平台明确提出四项合规经营要求。其中包括严格落实主体责任与 社会责任，树立正确经营理念，为旅客出行"多助力、少添堵"；全面排查业务模式与服务流程，禁止明 示或者暗示消费者可通过付费服务获得优先购票特权，及时整改车票售罄后的"加速包""双通道""余票 监控"等误导性宣传，并自觉接受社会监督；全面排查整改平台页面，下架涉嫌误导性宣传的产品，调 整页面宣传内容，禁止采用12306图片、文字、商标等宣传，让消费者误以为平台与12306存在特定业务 合作；认真做好明码标价，显著提醒增值服务内容和价格，及时整改因增值服务提示不醒目导致火车票 展示价格和实际支付费用不一致问题，切实保障消费者的知情权。 北京商报讯（记者 吴其芸）2月12日，北京市市场监督管理局发布的消息显示，近日，北京市市场监督 管理局组织携程、去哪儿、飞猪、同程、美团、京东、航旅 ...

近日，北京市市场监督管理局组织携程、去哪儿、飞猪、同程、美团、京东、航旅纵横、高铁管家、滴 滴、高德地图、百度地图、腾讯地图等12家涉及火车票网络销售业务的主流平台，重点围绕群众反映强 烈的网络销售火车票突出问题召开行政约谈会。 ● 四是认真做好明码标价,显著提醒 增值服务内容和价格,及时整改因 增值服务提示不醒目导致火车票展 示价格和实际支付费用不一致问 题,切实保障消费者的知情权。 下一步,北京市市场监督管理局 将持续加大监管执法力度,依法严厉 打击虚假抢票、诱导交易、价格欺诈 等违法行为。同时，欢迎广大群众加 强对第三方火车票网络销售平台服务 的监督,共同推动行业规范健康发 展,维护公平竞争市场秩序。 来源｜北京市市场监督管理局公众号 编辑｜钉钉 メチ、同领寺旦传, 汇泪负百庆以 为平台与 12306存在特定业务合 作; ...

Core Viewpoint - The Beijing Municipal Market Supervision Administration has organized an administrative interview with 12 major platforms involved in online train ticket sales to address significant issues raised by the public regarding these services [1][2]. Group 1: Compliance Requirements - The administration has outlined four compliance requirements for the platforms: 1. Strictly implement principal and social responsibilities, promoting a correct business philosophy to facilitate travel for passengers [2]. 2. Conduct a comprehensive review of business models and service processes, prohibiting misleading promotions related to paid services for priority ticket purchasing, and rectify misleading advertisements such as "accelerated packages" and "dual channels" after tickets are sold out [2]. 3. Review and rectify platform pages to remove misleading promotional products, adjust promotional content, and prohibit the use of 12306 images, text, and trademarks that may mislead consumers into thinking there is a specific business cooperation with 12306 [2]. 4. Ensure clear pricing, prominently remind consumers of the content and prices of value-added services, and rectify issues where the displayed ticket prices do not match the actual payment due to unclear value-added service prompts [2]. Group 2: Regulatory Actions - The Beijing Municipal Market Supervision Administration will intensify regulatory enforcement, legally cracking down on fraudulent ticket purchasing, inducement transactions, and price fraud [2]. - The administration encourages the public to enhance supervision of third-party online train ticket sales platforms to promote the healthy development of the industry and maintain fair market competition [2].

Group 1 - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales, including Ctrip, Qunar, and Meituan, to address prominent issues raised by the public regarding online ticket sales [1] - The platforms are prohibited from using 12306 images, text, trademarks, etc., in a way that misleads consumers into believing there is a specific business collaboration with 12306 [3] - The administration emphasized the importance of clear pricing, requiring platforms to prominently display the content and prices of value-added services, and to rectify issues where ticket display prices do not match actual payment amounts, thereby protecting consumers' right to know [3] Group 2 - The Beijing Municipal Market Supervision Administration will continue to strengthen regulatory enforcement, aiming to severely crack down on illegal activities such as false ticket grabbing, inducement transactions, and price fraud [4] - The administration encourages the public to enhance supervision over third-party online train ticket sales platforms to promote a standardized and healthy industry [4]

北京市市场监督管理局 近日组织 携程、去哪儿、飞猪、同程、美团、京东、航旅纵横、高铁管家、滴滴、高德地图、百度地图、腾讯地图等 12家涉及火车票网络销售业务的主流平台 ，重点围绕群众反映强烈的网络销售火车票突出问题召开行政约谈会。 文字、商标等宣传,让消费者误以 为平台与 12306 存在特定业务合 作; 下一步,北京市市场监督管理局 将持续加大监管执法力度,依法严厉 打击虚假抢票、诱导交易、价格欺诈 等违法行为。同时，欢迎广大群众加 强对第三方火车票网络销售平台服务 的监督,共同推动行业规范健康发 = 1< 1 ] 日 ， 小 中 小 小 】 | 一 > > | | | III III II · 四是认真做好明码标价,显著提醒 增值服务内容和价格, 及时整改因 增值服务提示不醒目导致火车票展 示价格和实际支付费用不一致问 题,切实保障消费者的知情权。 来源丨北京市场监管微信公众号 编辑丨刘雪莹 金珊 Deepseek、智谱、MiniMax，集体宣布上新 千问、蚂蚁阿福冲上苹果应用总榜前二 SFC 21君荐读 ...

Core Viewpoint - The Beijing Municipal Market Supervision Administration has held an administrative interview with 12 major platforms involved in train ticket sales to address consumer complaints regarding chaotic online ticket sales practices, aiming to regulate industry order and combat misleading advertising and price fraud [1] Group 1: Regulatory Actions - The regulatory body has set clear red lines for platform business models, specifically prohibiting any indication that consumers can obtain priority ticket purchasing privileges through "paid services" [1] - Misleading ticket purchasing features such as "accelerated packages," "dual channels," and "remaining ticket monitoring" will face comprehensive rectification and removal from major OTA platforms [1] Group 2: Service Clarity and Transparency - Platforms are required to clarify service boundaries and must not use technical barriers to induce consumer anxiety [1] - The use of images, text, and trademarks from 12306 for promotional purposes is strictly prohibited, aiming to eliminate visual suggestions of specific business cooperation with railway authorities [1] - Platforms must strictly implement clear pricing, prominently display the content and prices of value-added services, and resolve discrepancies between ticket prices and actual payments to ensure consumer rights to information and fair trading [1]