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汽车突然自己开走?小米致歉:系手机发出的泊车辅助指令 客服沟通不准确造成误会!排除车辆质量问题
Mei Ri Jing Ji Xin Wen· 2025-10-03 13:45
10月3日晚间,小米公司发言人在微博发文称,针对近日网传 "小米汽车突然自己开走" 相关视频,我们高度重视该事 件,第一时间成立专项工作组展开调查并和用户协同核实。双方通过用户授权的手机APP操作日志、车辆数据等逐一核 实,得出统一结论"车辆后台数据和iPhone 15 Pro Max操作日志、响应时间、车辆泊出指令均能匹配,排除车辆质量问 题。" 调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两部手机分别是女 车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max,对应设备型号标识符分别为iPhone 17,1与iPhone 16,2)。车辆后台数 据显示,在用户描述的时间窗口中,车辆收到iPhone 15 Pro Max发出的泊车辅助指令,导致车辆激活泊车辅助功能(激 活条件是车辆要在手机蓝牙连接近距离之内),并启动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone 16发出泊车辅助指令。经核实,线上客服在与用户沟通过程中将设备 型号标识符(iPhone 16,2)与对应设备型号(iPhone 15 Pro Max)混淆,导致用户 ...
小米官方回应“汽车突然自己开走”:排除车辆质量问题,系收到手机发出的泊车辅助指令,启动泊出车位,客服沟通不准确造成误会
Zheng Quan Shi Bao Wang· 2025-10-03 13:37
Core Viewpoint - Xiaomi has addressed the incident regarding the "Xiaomi car suddenly driving away" by forming a special task force to investigate and verify the situation with the user, concluding that there are no quality issues with the vehicle [1] Group 1: Incident Investigation - A special task force was established immediately to investigate the viral video of the car driving away on its own [1] - The investigation involved verifying the vehicle's backend data and the operation logs from the user's authorized mobile app [1] - The conclusion reached was that the vehicle's backend data matched the operation logs from the iPhone 15 Pro Max, ruling out any quality issues with the vehicle [1] Group 2: User Communication - During the investigation, it was found that the confusion arose from a mix-up in device model identifiers during communication with the user [1] - The customer service mistakenly identified the device that issued the parking assist command, leading to misunderstandings [1] - Xiaomi has apologized for the confusion and committed to improving service processes in the future [1]
小米回应“小米汽车突然自己开走” 相关视频
第一财经· 2025-10-03 13:36
2025.10. 03 本文字数:593,阅读时长大约1分钟 10月3日晚间,"小米公司发言人"微博发文称,针对近日网传 "小米汽车突然自己开走" 相关视频,我 们高度重视该事件,第一时间成立专项工作组展开调查并和用户协同核实。双方通过用户授权的手机 APP操作日志、车辆数据等逐一核实,得出统一结论"车辆后台数据和iPhone 15 Pro Max操作日 志、响应时间、车辆泊出指令均能匹配,排除车辆质量问题。" 博文中表示,调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机 端操作日志(两部手机分别是女车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max,对应设备型 号标识符分别为iPhone 17,1与iPhone 16,2)。车辆后台数据显示,在用户描述的时间窗口中,车 辆收到iPhone 15 Pro Max发出的泊车辅助指令,导致车辆激活泊车辅助功能(激活条件是车辆要 在手机蓝牙连接近距离之内),并启动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone 16发出泊车辅助指令。经核实,线上客服在与用 户沟通过程中将设备型号标识符(iPhone ...
小米回应“汽车突然自己开走”相关视频
Huan Qiu Wang· 2025-10-03 13:29
调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两 部手机分别是女车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max,对应设备型号标识符分别为iPhone 17,1与iPhone 16,2)。车辆后台数据显示,在用户描述的时间窗口中,车辆收到iPhone 15 Pro Max发出 的泊车辅助指令,导致车辆激活泊车辅助功能(激活条件是车辆要在手机蓝牙连接近距离之内),并启 动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone 16发出泊车辅助指令。经核实,线上客服在与用户 沟通过程中将设备型号标识符(iPhone 16,2)与对应设备型号(iPhone 15 Pro Max)混淆,导致用户错 误理解,传递了不准确的信息造成一系列误会,我们对此表示歉意,并将在后续服务过程中不断改善。 小米汽车始终将用户安全与使用体验作为核心优先级,感谢大家的关注和支持。 小米公司发言人3日微博发文: 针对近日网传 "小米汽车突然自己开走" 相关视频,我们高度重视该事件,第一时间成立专项工作组展 开调查并和用户协同核实。双方通过用户授权的手机APP操作日 ...
“小米汽车突然自己开走”?最新回应
财联社· 2025-10-03 13:28
"小米公司发言人"微博10月3日晚通报: 针对近日网传 "小米汽车突然自己开走" 相关视频,我们高度重视该事件,第一时间成立专项工作组展开调查并和用户协同核实。双方通过 用户授权的手机APP操作日志、车辆数据等逐一核实,得出统一结论"车辆后台数据和iPhone 15 Pro Max操作日志、响应时间、车辆泊出 指令均能匹配, 排除车辆质量问题。 " 小米汽车始终将用户安全与使用体验作为核心优先级,感谢大家的关注和支持。 调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两部手机分别是女车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max,对应设备型号标识符分别为iPhone 17,1与iPhone 16,2)。车辆后台数据显示, 在用户描述的时间 窗口中,车辆收到iPhone 15 Pro Max发出的泊车辅助指令,导致车辆激活泊车辅助功能(激活条件是车辆要在手机蓝牙连接近距离之 内),并启动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone 16发出泊车辅助指令。经核实,线上客服在与用户沟通过程中将设备型号标识符 (iPhone 16 ...
“小米汽车突然自己开走”?小米通报调查结果
Xin Jing Bao· 2025-10-03 13:19
"小米公司发言人"微博10月3日晚通报: 调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两部手机分别是女车主的iPhone16Pro和男车主的 iPhone15Pro Max,对应设备型号标识符分别为iPhone17,1与iPhone16,2)。车辆后台数据显示,在用户描述的时间窗口中,车辆收到iPhone15Pro Max发出的 泊车辅助指令,导致车辆激活泊车辅助功能(激活条件是车辆要在手机蓝牙连接近距离之内),并启动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone16发出泊车辅助指令。经核实,线上客服在与用户沟通过程中将设备型号标识符(iPhone16,2)与对应设备 型号(iPhone15Pro Max)混淆,导致用户错误理解,传递了不准确的信息造成一系列误会,我们对此表示歉意,并将在后续服务过程中不断改善。 针对近日网传"小米汽车突然自己开走"相关视频,我们高度重视该事件,第一时间成立专项工作组展开调查并和用户协同核实。双方通过用户授权的手机 APP操作日志、车辆数据等逐一核实,得出统一结论"车辆后台数据和iPhone15Pro Max操作日志、 ...
小米回应“小米汽车突然自己开走”视频
Mei Ri Jing Ji Xin Wen· 2025-10-03 13:15
每经AI快讯,@小米公司发言人微博10月3日发布声明称,针对近日网传"小米汽车突然自己开走"相关 视频,我们高度重视该事件,第一时间成立专项工作组展开调查并和用户协同核实。双方通过用户授权 的手机APP操作日志、车辆数据等逐一核实,得出统一结论"车辆后台数据和iPhone 15 Pro Max操作日 志、响应时间、车辆泊出指令均能匹配,排除车辆质量问题。" 调查过程中征得用户同意后,我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两 部手机分别是女车主的iPhone 16 Pro和男车主的iPhone 15 Pro Max,对应设备型号标识符分别为iPhone 17,1与iPhone 16,2)。车辆后台数据显示,在用户描述的时间窗口中,车辆收到iPhone 15 Pro Max发出 的泊车辅助指令,导致车辆激活泊车辅助功能(激活条件是车辆要在手机蓝牙连接近距离之内),并启 动泊出车位。 针对用户反馈与线上客服沟通时,称是一台iPhone 16发出泊车辅助指令。经核实,线上客服在与用户 沟通过程中将设备型号标识符(iPhone 16,2)与对应设备型号(iPhone 15 Pro Max)混淆, ...
午后,港股跌幅扩大,小米集团跌近2%
Zheng Quan Shi Bao· 2025-10-03 06:57
Market Overview - The Hong Kong stock market experienced a decline, with the Hang Seng Index dropping over 1% and the Hang Seng Tech Index falling more than 1.7% [1][4]. Economic Analysis - According to a report from CMB International, the Hong Kong stock market continued its fluctuating upward trend in September, supported by the resumption of US-China negotiations and expectations of overseas interest rate cuts. The technology sector's rotation also provided significant support to the market [2]. - The resumption of US-China trade talks has led to increased market optimism regarding progress on key issues such as tariff reductions and export controls. Additionally, the stability of macroeconomic policies in mainland China, particularly the "stabilizing growth" measures, has provided fundamental support for the Hong Kong stock market [2]. - The report anticipates a temporary "off-season" for the Hong Kong market due to the National Day and Mid-Autumn Festival holidays, compounded by uncertainties surrounding the US government's short-term financing bill. This could amplify external disturbances [2]. - There remains a divergence in market expectations regarding the timing and extent of potential interest rate cuts by the Federal Reserve, which may lead to continued market volatility in the short term. Some quality sectors in the Hong Kong market are approaching historical high valuations, indicating potential profit-taking pressure [2]. Company Specifics - Xiaomi Group's stock fell nearly 2% during the trading session [4][6]. - A recent incident involving a Xiaomi vehicle reportedly driving away without human operation has gained significant attention on social media. The company responded that the vehicle's movement was due to mobile phone operation, although the car owner disputed this claim, stating that it was unlikely to have been a result of accidental phone interaction [5].
小摩:予小米集团-W(01810)“中性”评级 目标价60港元
智通财经网· 2025-10-03 03:58
Core Viewpoint - Xiaomi Group-W (01810) has exceeded 40,000 electric vehicle deliveries in September, leading to over 100,000 units delivered in Q3, indicating strong performance and potential to surpass its annual target of 350,000 units [1] Group 1 - Morgan Stanley reports that if Xiaomi maintains a delivery rate of over 40,000 units per month in Q4, it will easily exceed its annual delivery goal [1] - The company has achieved its delivery targets ahead of schedule, surpassing Morgan Stanley's forecasts [1] - Due to the continuous increase in delivery volumes, Xiaomi remains on the positive catalyst watch list, with a maintained "neutral" rating and a target price of HKD 60 [1]
小摩:予小米集团-W“中性”评级 目标价60港元
Zhi Tong Cai Jing· 2025-10-03 03:56
Core Viewpoint - JPMorgan's report indicates that Xiaomi Group-W (01810) has exceeded 40,000 electric vehicle deliveries in September, leading to over 100,000 electric vehicle shipments in Q3. If the monthly delivery rate remains above 40,000 in Q4, Xiaomi is likely to surpass its annual target of 350,000 units [1] Summary by Categories Delivery Performance - Xiaomi's electric vehicle deliveries in September surpassed 40,000 units [1] - The total electric vehicle shipments for Q3 reached over 100,000 units [1] Future Projections - Maintaining a monthly delivery rate of over 40,000 units in Q4 will enable Xiaomi to easily exceed its annual target of 350,000 units [1] Analyst Ratings - JPMorgan maintains Xiaomi on the positive catalyst watch list and continues to assign a "neutral" rating to the stock with a target price of HKD 60 [1]