一天下来，垛石农行的工作人员竭心尽力的为老人解决了社保卡激活难题。"很多老人子女不在身边， 我们多走几步，他们就少些麻烦。"如今，垛石农行已成乡村常客，用脚步丈量便民之路，让金融服务 真正暖到老人心坎里。 炎炎夏日，垛石农行工作人员在村委会办公室支起临时服务点，工作人员耐心帮老人核对身份信息，手 把手指导密码设置。"大爷，这卡以后领养老金、买药都能用，密码得记牢喽！"怕老人听不清，工作人 员特意提高音量，用方言反复叮嘱。遇到腿脚不便的老人，工作人员们带着设备上门服务，在床头完成 业务办理。 "天热路远，本以为得折腾半天，没想到银行直接到村里办好了！"垛石街道邢家村的张奶奶摸着刚激活 的社保卡，笑得合不拢嘴。近日，垛石农行带着移动设备深入街道村落，为老年人提供社保卡激活"一 站式"服务。 ...

Core Viewpoint - The article highlights the exceptional customer service provided by Agricultural Bank of China (ABC) in handling a situation where a customer sought assistance to exchange severely damaged banknotes due to fire, showcasing the bank's commitment to a customer-centric service philosophy [1] Group 1: Customer Service Experience - A customer approached ABC's Jinan Lishan North Road branch with a bundle of burnt banknotes, expressing concern about their exchangeability [1] - The bank staff, particularly a teller named Zhang, provided a calm and reassuring response, explaining the regulations regarding damaged currency and assessing the condition of the notes [1] - The bank confirmed that the damaged banknotes retained over 75% of their identifiable area, qualifying for full exchange, which resulted in a positive outcome for the customer [1] Group 2: Employee Professionalism - The teller demonstrated patience and attention to detail throughout the process, ensuring the customer felt supported and informed [1] - The interaction exemplified the professionalism of ABC employees and their dedication to customer satisfaction [1] - The bank's service approach reflects its core value of being "customer-centric," emphasizing the importance of understanding and addressing customer needs [1]

7月盛夏，农行济阳曲堤支行工作人员顶着38℃高温，深入曲堤街道草寺村开展社保卡激活及普惠金融 服务。我们带着移动设备走村串户，在田间地头、家门口为村民现场办理社保卡金融账户激活，手把手 教老人使用查询、转账功能，解决了他们往返镇上的奔波之苦。 正值小麦补贴发放季，今年是补贴首次通过社保卡发放。我们现场为村民演示如何通过"惠农通"服务点 查询补贴到账情况，同步手把手教大家用农行手机银行——打开APP点"我的账户"就能查余额，转账时 选"转账汇款"填对方卡号，输入金额点确认就行，手续费全免；还能缴电费、话费，手机上点一点不用 跑营业厅，农忙时也不耽误事儿。不少村民感叹："不用排队填表，在家门口就把卡弄明白了，农行真 是咱庄稼人的贴心人！" 此次下乡共服务村民60余人，激活社保卡45张。临走村支书感慨说："以前老百姓总怕卡难用，钱看不 到也摸不到，现在才知道这卡能领钱、手机上能查账，真是'一卡通'解了咱的燃眉之急！" 下一步，我 们将继续用脚步丈量乡情，让金融活水润泽更多田间地头。 ...

近日，一位客户提着沉甸甸的袋子来到农行济南天桥营业室，倒出小山似的硬币。得知客户需要存款 后，柜员小郑毫不迟疑，立刻投入了这场无声的"战斗"。清点过半，等候区的客户开始躁动，一位大爷 频频看表，年轻姑娘轻跺着高跟鞋。大堂经理小张敏锐察觉，快步穿梭于人群间，温言解释："有位客 户需要清点特殊零钱，不好意思，耽误您的时间了。"她躬身递上温水，引导部分客户到智能柜台办 理，厅堂的焦灼渐渐化作理解的私语：都不容易，再等等。 三个半小时后，每一枚硬币终于在耐心细致的清点下找到了归处，准确无误存入客户账户。这沉甸甸的 三个多小时，正是农行"客户至上"的无声誓言。硬币磨钝了指尖，更磨亮了服务的初心。 ...

这张小小的社保卡，成了连接金融服务与民生需求的"连心桥"，让乡村服务更贴心，百姓日子更舒心 农行提前通知了办理所需的材料，还延长了服务时间，为行动不便的老人上门办理，确保每一位村民都 能顺利拿到社保卡。村民们纷纷表示："农行的服务太贴心了，以前办卡要跑很远，现在在家门口就能 办好，真是方便多了！"第三代社保卡功能强大，整合了医保结算、养老金发放、小麦补贴等10余项功 能，真正实现了"一卡多用"。现场，工作人员不仅高效制卡，还手把手教村民使用："这卡能领养老 金、交医保，手机上就能查记录，免手续费。"他们用通俗易懂的语言讲解，确保大家用得明白、用得 放心。 近日，在垛石街道杜家村，农行工作人员带着第三代社保卡办理服务走进了村民们的家门口。这次服务 不仅让村民们少跑腿，更让他们感受到了金融服务的贴心与便捷。 ...

Core Viewpoint - The article highlights the commitment of Agricultural Bank of China (ABC) to customer service, showcasing a specific instance where staff went above and beyond to assist a customer with counting a large amount of change, reflecting the bank's "customer-centric" philosophy [1][3]. Group 1: Customer Service - ABC's Jinan Chacheng Branch emphasizes a "customer-first" service approach, treating every transaction as an opportunity to convey warmth and responsibility [1]. - A customer, a local market vendor, expressed concern about the inconvenience of counting a large amount of change, but the staff assured him that assisting customers is their duty [3]. - The staff dedicated significant time and effort to count the coins, even missing their lunch break, demonstrating their commitment to providing attentive service [3]. Group 2: Company Values - The actions of the staff in counting the change exemplify ABC's respect and care for every customer, reinforcing their service philosophy of "customer first, consistent service" [3]. - The bank aims to continue delivering high-quality, efficient, and considerate services, ensuring that the warmth of financial services reaches every corner [3].

Core Viewpoint - The article highlights the proactive measures taken by Agricultural Bank of China (ABC) employees to prevent a senior citizen from falling victim to a financial scam, showcasing the bank's commitment to customer service and fraud prevention [1][3]. Group 1: Incident Description - On July 28, a senior citizen approached the counter at ABC's Jinan Meili Lake branch to transfer money, claiming it was for tuition to learn how to make money [1]. - The bank teller noticed inconsistencies in the elderly man's story and alerted the internal manager, who then contacted local police [1]. Group 2: Response and Outcome - Police arrived and discovered the elderly man was involved in multiple WeChat groups promoting "high-interest investment" schemes, leading to a successful intervention [1]. - After the intervention, the elderly man expressed gratitude towards the bank staff for their vigilance, emphasizing the importance of community support in preventing fraud [3]. Group 3: Commitment to Service - ABC's Jinan Meili Lake branch aims to continue providing high-quality and attentive service to safeguard customers' financial well-being and enhance their banking experience [3].

金十数据8月1日讯，A股三大股指早盘窄幅震荡，沪指围绕平盘震荡，创业板指一度涨近1%，随后回 落转跌。截至中午收盘，沪指跌0.19%，深证成指跌0.15%，创业板指跌0.16%；沪深两市半日成交额不 足万亿，超2800只个股上涨。盘面上，光伏、物流板块涨幅居前，多只物流股大涨；银行板块探底回 升，农业银行盘中再创历史新高；影视院线、游戏板块跌幅居前。 A股午评：创业板指冲高回落收跌% 光伏、物流板块涨幅居前 ...

Group 1 - The Agricultural Bank of China (ABC) is actively providing financial services in rural areas by setting up service points directly in villages, which enhances accessibility for residents [1][3] - The initiative addresses challenges faced by villagers, particularly the elderly, who previously struggled with long travel times to bank branches, thus improving their overall experience [3] - In addition to social security card services, ABC is also educating villagers on financial knowledge relevant to agriculture and daily life, using easy-to-understand materials to promote financial literacy [3] Group 2 - The on-site service approach not only improves operational efficiency by consolidating previously delayed business but also strengthens the relationship between the bank and the villagers [3] - The positive feedback from villagers, reflected in their smiles, underscores the importance of delivering financial services beyond traditional banking environments [3]

格隆汇8月1日｜A股银行板块探底回升，青岛银行涨超2%，宁波银行、杭州银行、农业银行、苏州银 行跟涨。 ...