近日，京东商家智能客服平台京小智推出 "对话驾驶舱" 功能，构建起大模型应答自助调优体系，将传 统需人工上报、技术介入的以周、月为单位的调优流程，提速至实时生效，为商家提供高效精准的客服 优化路径，在 11.11 大促中交出亮眼答卷。 数据显示，11.11 期间京小智已服务超百万商家，总咨询量近2亿次。5 万家参与内测的店铺启用大模型 能力后，会话转人工率降低 28% 以上，售前咨询转化率提升 37%，充分印证了大模型技术在电商客服 场景的商业价值。但客服场景 "零容错"的高要求，让大模型偶发的应答偏差成为商家核心顾虑，传统 被动反馈机制难以快速化解服务风险，"对话驾驶舱" 应运而生。 了解问题环节，系统支持完整回溯大模型答案生成过程，商家可清晰查看应答关联的知识来源，精准判 断症结：是知识内容有误、未召回正确知识，还是存在知识储备空白，让问题归因从 "模糊猜测" 变为 "清晰可见"。 解决问题环节，功能推动调优回归构建高质量知识体系的本质，针对不同成因提供精准方案：知识内容 有误可直接编辑优化，未召回正确知识可手动关联，存在空白则通过 "知识新增" 快速补充。所有操作 即时生效，商家可通过内置 "测试窗" ...

在今年京东11.11期间，京东生鲜与全球农业与食品巨头嘉吉公司(Cargill)再度携手，正式开启澳洲牛肉 产地直采合作模式。据悉，此次合作中，京东生鲜将通过嘉吉旗下澳大利亚知名肉类品牌Teys，直采总 额超过3.5亿元的高品质牛肉产品，进一步丰富国内进口牛肉市场供给，更好地满足中国消费者对优质 蛋白日益增长的需求。 此次双方合作的核心产品来自Teys品牌，作为澳大利亚领先的肉类加工与出口企业，Teys以其严格的品 质控制和稳定的供应链体系在业界享有盛誉。京东生鲜依托产地直采模式，将Teys旗下的澳洲肥牛、金 钱腱、谷饲牛排、和牛等多款明星产品直接引入中国市场，有效减少了中间流通环节，致力于为国内消 费者提供兼具卓越品质与高性价比的选择。 京东11.11期间，源自此次合作的澳洲肥牛和金钱腱等产品销量实现120%的同比增长，成为备受用户追 捧的"爆款"新品。同时，本次首发新品谷饲牛排与和牛系列，也迅速赢得了中高端消费群体的青睐，显 示出中国市场对高品质进口牛肉的强大消费潜力。目前，消费者只需登录京东APP，搜索"澳洲牛肉"， 即可直达选购页面，便捷选购来自澳洲的多种优质牛肉商品。 行业数据显示，中国牛肉消费市场 ...

Core Insights - The collaboration between JD.com and Hikvision has led to the successful launch of the AOV T4 solar camera, which has become a top-selling product during the 11.11 shopping festival [3][6] - The integration of JD.com's "super supply chain advantage" and consumer insights has enabled a reverse customization model that addresses specific user needs, enhancing product performance [3][8] - The manufacturing process emphasizes high-quality standards, with AI visual inspection achieving a defect identification rate of over 99.5% and additional testing protocols ensuring product reliability [5][6] Manufacturing and Quality Control - The Hikvision smart industrial park in Wuhan features automated production lines that ensure precision in camera assembly and quality control [1] - The AOV T4 camera benefits from rigorous testing in extreme conditions, ensuring functionality even after prolonged exposure to harsh weather [5][6] - Joint efforts in packaging design have reduced user setup time significantly, enhancing the overall customer experience [6] Market Position and Consumer Insights - The AOV T4 camera has a monitoring coverage area exceeding 1,000 square meters, addressing consumer concerns about field of view and image distortion [3] - The partnership has allowed Hikvision to offer high-performance security products at more accessible prices, meeting the demands of a broader consumer base [8][9] - The collaboration exemplifies a shift from merely meeting consumer demands to creating new market needs and defining quality standards in the industry [9]

新浪科技讯 11月11日上午消息，昨日，搭载京东JoyInside的云深处全新灵巧型智能机器狗绝影Lite3， 正式登陆京东平台。 在核心交互体验上，绝影Lite3可实现高情商精准问答，通过长期记忆功能深度契合用户需求；场景适 配覆盖教育科研、家庭陪伴、个人娱乐等多元场景；支持个性化角色定制，包括人设与声音专属打造； 更能精准理解对话中的动作意图，实现言行一致性。此外，用户通过自然语言指令即可完成跑跳、握 手、跟随、拍照等操作。（闫妍） 责任编辑：江钰涵 据介绍，依托京东 JoyInside 的技术加持，绝影 Lite3 完成了从"动作执行"到"智能交互"的关键跨越，实 现"开口说话"的沉浸式体验。其不仅具备海量知识库储备、多模态感知能力、长期记忆功能及低延迟响 应特性，更能以高情商对话姿态，结合表情、动作与语音的高度协同，为用户提供自然且富表现力的交 互反馈。 ...

Market Overview - The US Senate made significant progress on funding issues, leading to a collective rise in major US stock indices on Monday, with the Dow Jones up 0.81%, S&P 500 up 1.54%, and Nasdaq Composite up 2.27% [1] - Market risk appetite has rebounded, with heavyweight AI stocks like Nvidia and Palantir leading the gains [1] Technology Sector Performance - Major tech stocks saw widespread gains, with Nvidia rising 5.79%, adding $265 billion (approximately 1.89 trillion RMB) to its market capitalization [3] - Other notable performers included AMD up over 4%, Google and Tesla up over 3%, and Microsoft, Amazon, and Netflix up over 1% [3] Earnings Reports - CoreWeave reported Q3 revenue of $1.36 billion, exceeding analyst expectations of $1.29 billion, with a net loss of $110.1 million, better than the anticipated loss of $299.6 million [5] - Occidental Petroleum's Q3 revenue was $6.717 billion, slightly above the market expectation of $6.679 billion [5] Chinese Stocks Performance - The Nasdaq Golden Dragon China Index rose 2.25%, with notable gains in Chinese stocks such as Xpeng Motors up over 16% and Baidu up over 5% [5] Federal Reserve Insights - Several Federal Reserve officials expressed concerns about the potential economic impact of maintaining high interest rates for too long, indicating a cooling labor market [9] - Morgan Stanley and other Wall Street firms maintain a bullish outlook on US stocks, citing strong corporate earnings growth as a driving factor for further market increases in 2026 [9] AI Sector Outlook - Analysts indicate that the "AI fundamental narrative" supporting the bull market remains intact, suggesting significant buying opportunities during market pullbacks [11] - UBS forecasts that the S&P 500 could reach a record 7,500 points by the end of 2026, reflecting an over 11% increase from current levels, driven largely by technology companies [10]

今年以来，银行开始"断舍离"，多家银行宣布关停旗下部分App，主要集中于信用卡与直销银行两个领域。 整理 ｜爆浆豆腐 点击上方【36氪随声听】，一键收听大公司热门新闻。听完音频记得添加进入 【我的小程序】 中哟！ 银行App迎来关停潮，多家银行宣布关停旗下部分App "银行App迎来关停潮"进入热搜引发网友热烈讨论。据报道，今年以来，银行开始"断舍离"，多家银行宣布关停旗下部分App，主要集中于信用卡与直销 银行两个领域。业内人士表示，早年银行推独立App是为了抢用户、冲活跃度，结果很多App下载量高、日活低，用户用完一次就再也不打开了。随着流 量红利消退，银行数字化转型进入"存量竞争"阶段。银行App的"野蛮生长"不仅造成资源浪费，还带来数据孤岛、隐私泄露、合规成本高等问题。此 外，在经济结构转型与居民消费意愿走弱的背景下，信用卡行业正步入存量收缩周期，这也带动部分银行信用卡App的关停。（财联社、中国新闻周刊） 全国多地西贝门店闭店 ，郑州三家正常营业 自10月以来，西贝多地已累计闭店近10家。11月10日，记者联系郑州三家西贝门店，工作人员称正常营业，节假日会排队。10月以来，多地网友发帖 称附近的西贝 ...

Core Viewpoint - The offline expansion of e-commerce giants JD and Tmall is reshaping the landscape of China's home appliance retail market, driven by the "trade-in" policy and upgraded consumer demand, but challenges remain in avoiding the pitfalls faced by traditional retailers [1][6]. Offline Layout: Two Rapid Paths - JD MALL opened four stores in a single month, while Tmall's digital stores have surpassed 14,000 nationwide, indicating a strong push into offline retail [1][3]. - Tmall's strategy began with rural areas and has now accelerated into first- and second-tier cities, while JD MALL started in core cities and is expanding rapidly [3][4]. Factors Driving Offline Expansion - E-commerce platforms face a bottleneck in online traffic, necessitating a search for new consumers offline [6]. - The e-commerce penetration rate is declining, with 2024's rate expected to drop to 26.8% from 27.6% in 2023, indicating a need for offline engagement [6]. - The "trade-in" policy has been enhanced, with a significant fund injection and an expansion of subsidized categories, making offline stores crucial for policy implementation [6]. User Competition Era - The home appliance market has entered a "user competition era," where a single channel cannot meet the full-cycle needs of consumers [7]. - The integration of online convenience and offline experience is becoming essential for retail success [7]. Supply Chain and Digitalization as Solutions - To avoid the mistakes of traditional retailers, e-commerce giants are upgrading their supply chains and focusing on digitalization [10][11]. - JD MALL employs a direct sourcing model to reduce costs and enhance price competitiveness, while Tmall focuses on refined operations and service improvement [10][11]. - Digitalization is seen as a core competitive advantage for offline stores, enabling better data integration and customer engagement [11]. Changing Consumer Behavior - Retail has shifted from merely acquiring online traffic to getting closer to consumers, emphasizing speed, certainty, and convenience in purchasing decisions [8].

Core Insights - The "Double Eleven" shopping festival has evolved from a single-day event to a month-long promotional period, reflecting a shift in consumer behavior towards more rational purchasing decisions [9][10][11] - The integration of online and offline retail strategies is becoming more pronounced, with businesses leveraging both channels to enhance consumer engagement and drive sales [19][20] Group 1: Changes in Consumer Behavior - Consumers are increasingly adopting a rational approach to shopping, moving from impulsive buying to need-based purchases, as evidenced by the slowing growth rates of GMV during "Double Eleven" [12][13] - The simplification of promotional strategies by e-commerce platforms indicates a maturation in consumer shopping habits, with a preference for straightforward discounts over complex promotional rules [12][13] Group 2: E-commerce Strategies - The duration of promotional activities has been extended significantly, with major platforms launching campaigns as early as September, leading to a competitive landscape focused on supply chain efficiency and customer experience [10][11] - Instant retail has emerged as a key player in this year's "Double Eleven," with platforms like Meituan and Taobao integrating rapid delivery services, enhancing consumer convenience and expanding market reach [15][16][17] Group 3: Offline Retail Participation - Physical retail spaces are actively participating in "Double Eleven," utilizing promotional events and experiential marketing to attract consumers, thereby benefiting from the increased foot traffic generated by online campaigns [18][19] - The emotional connection and experiential value offered by brick-and-mortar stores are becoming significant factors in consumer decision-making, as shoppers seek tangible interactions with products [20]

Market Overview - The U.S. stock market experienced a rally, with the Dow Jones Industrial Average rising by 381.53 points (0.81%) to close at 47,368.63 points, and the Nasdaq Composite Index increasing by 522.64 points (2.27%) to 23,527.17 points, driven by optimism regarding the potential end of the government shutdown and strong performance in the communication services and technology sectors [1][2] - The Nasdaq China Golden Dragon Index surged by 2.3%, with notable gains from companies such as Vipshop (up 5.5%), Baidu (up 5.0%), and Trip.com (up 4.7%), while Alibaba and JD.com saw declines of 0.3% and 1.2%, respectively [1][2] Technology Sector - Major technology stocks performed well, with Nvidia rising by 5.8%, Google by 3.9%, and Tesla by 3.6%. Amazon and Meta increased by 1.6%, Oracle by 0.6%, and Apple by 0.4% [1] - Palantir Technologies, a representative of AI concept stocks, saw a significant increase of 9.1% after reporting better-than-expected Q3 results and raising future guidance, despite concerns over its high price-to-sales ratio of 85 [5] Economic Indicators - The ongoing negotiations regarding federal funding are crucial, as a procedural bill has passed, paving the way for further voting to end the government shutdown, which has affected consumer confidence and economic reports [2] - The Michigan University survey indicated that concerns over the government shutdown have pushed consumer confidence to its lowest level in over three years [2] Bond Market - Long-term U.S. Treasury yields have risen, with the 10-year Treasury yield increasing to 4.11% and the 2-year yield rising to 3.59% [4] Commodity Market - International oil prices have increased, with WTI crude oil rising by 0.64% to $60.13 per barrel and Brent crude oil up by 0.68% to $64.06 per barrel [5] - Gold prices have also seen a significant rise, with COMEX gold futures for November delivery increasing by 2.81% to $4,111.80 per ounce [5]

Core Insights - The article discusses the aggressive offline expansion strategies of major e-commerce platforms, JD and Tmall, in reshaping China's home appliance retail market amidst changing consumer demands and government policies [1][2]. Offline Expansion - JD has opened four new stores in a month, while Tmall has established over 14,000 digital stores nationwide, indicating a significant push into offline retail [1][2]. - Tmall's offline strategy began with the rural Taobao project in 2014, transitioning to Tmall Supermarket in 2017, and has recently accelerated its presence in first- and second-tier cities [2]. - JD MALL, launched in September 2021, focuses on major urban centers and has opened 26 stores by September 2025, emphasizing a self-operated model with over 200,000 products [2][3]. Market Drivers - The shift to offline retail is driven by a saturation of online traffic and the need to reach more consumers, alongside the government's "trade-in" policy which has been enhanced to include more product categories [4]. - E-commerce penetration rates have declined from 27.6% in 2023 to 26.8% in 2024, with a stagnation at 25.0% from January to September 2025, highlighting the necessity for platforms to explore offline channels [4]. Consumer Behavior - The article notes a shift in consumer preferences from merely being able to purchase items to wanting immediate availability, emphasizing speed, certainty, and convenience as key factors in purchasing decisions [6]. Supply Chain and Digitalization - To avoid pitfalls faced by traditional appliance retailers, JD and Tmall are enhancing their supply chains and digital capabilities. JD employs a direct sourcing model to reduce costs and improve price competitiveness [8]. - Tmall focuses on refining operations and enhancing service experiences through various initiatives aimed at strengthening supply chain capabilities [8]. - Digitalization is identified as a core competitive advantage for offline stores, with plans to integrate online and offline data for targeted marketing and inventory management [8]. Future Retail Trends - The future of retail competition is expected to shift from online market share to enhancing service quality, reimagining offline experiences, and creating intangible value such as trust and loyalty [9].