8月25日午后，港股科网板块继续活跃，龙头股强势，阿里巴巴-W大涨5%，腾讯控股、美团-W涨逾 2%，重仓港股互联网龙头的港股互联网ETF（513770）午前一度冲击4%创历史新高，现涨3%，成交 超5．5亿元，已超上日全天成交额。 | 分野 多日 1分 5分 15分 · | | | | F9 盘前盘后 露加 九转 面线 工具 @ (2 ) | | | | | | | | 港股互联网ETF O | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | | | | 5137700建設互联网ETF] 13:40 价 1.212 露获 0.033(2.80%) 均价 1.213 服交 ... | | | 3.99996 | ដ | | 1.212 +0.033 +2.80% | | | 513770 | | | | | | contrain 513770更幅流价! | | | | | SSE CNY | 13:40:51 交易中 | | | T+0 M / # # | | | | | | | ...

责任编辑：郝欣煜 消息面上，国家发展改革委、市场监管总局、国家网信办3部门起草《互联网平台价格行为规则（征求 意见稿），上周六（23日）公开征求社会意见。《意见稿》围绕大数据定价、价格补贴及价格诚信等方 面，依法规范平台经营者、平台内经营者价格行为。该行为规则公开征求意见时间为一个月，并根据实 际情况留出必要的适应调整期。央视旗下社交媒体账号"玉渊谭天"发文指，文件没叫停补贴，只要求平 台公示补贴促销活动规则、不得虚假宣传及夸大补贴金额的相关表述。 8月25日消息，港股三大互联网平台股齐升。其中，阿里巴巴盘中一度涨6.78%报126港元，创5月15日 以来新高，现涨5.34%；京东集团涨4.2%，美团涨2.79%。 ...

Core Viewpoint - The article highlights the issue of social media accounts exploiting the narratives of delivery riders, particularly those involving hardship stories, to gain attention and generate revenue through misleading content [1][5]. Group 1: Company Actions - Meituan has publicly refuted the claims made by certain social media accounts that spread false narratives about delivery riders, specifically addressing the account "胥小路的vlog" which was penalized by the Shenzhen Cyberspace Administration for spreading malicious content [1]. - The company has reported relevant leads to law enforcement, resulting in administrative penalties against individuals involved in creating misleading content for personal gain [1]. Group 2: Industry Trends - There is a growing trend on social media where content creators fabricate stories about delivery riders, such as "a single father carrying a sick child while delivering" and "a female rider placing her child in a food delivery box," to attract views and direct traffic to their personal accounts [2][5]. - These fabricated narratives not only misrepresent the actual conditions faced by delivery riders but also overshadow the voices of families who genuinely need assistance [5].

Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for historical orders have not been credited back to their accounts. The company has responded by establishing a dedicated customer service team to address these issues and has made updates to improve the refund process [1][2]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings, while the other pertains to specific cases where refunds could not be processed back to the original payment method due to issues with the user's bank or payment tool [2][3]. - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently. For orders before 2017, users must contact customer service for inquiries [2]. Group 2: User Communication and Resolution - Meituan has addressed common user concerns, clarifying that delays in refund notifications are due to system updates, which have now been resolved. Users are encouraged to refresh their pages to see updated refund statuses [3]. - In cases where refunds are shown as "failed," the company explains that this is often due to issues with the user's payment method. Refunds will be redirected to the user's Meituan balance if the original payment route fails. Users can then request refunds to a new designated bank account or seek assistance from customer service [3].

Core Viewpoint - The recent "Meituan refund" issue has gained significant attention, with many users discovering that their refunds, some dating back to 2015, have not been processed or received [3][4]. Group 1: User Experiences - Users reported that their refunds were stuck in a "refund in progress" status, with some unable to trace refunds for orders made as far back as 2015 [3]. - One user highlighted a specific case where a refund of 295 yuan for a ticket purchased in July 2015 was never received, despite the order showing as approved for refund [3]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and has made efforts to improve the visibility of refund statuses [4]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, denying claims of non-refund or deletion of orders [4]. Group 3: Refund Issues Categorization - The refund issues are categorized into two main types: 1. Delays in updating refund progress information, which has been addressed by optimizing the display of refund statuses for orders after 2017 [4]. 2. Refunds for older orders (pre-2017) may require user inquiries through customer service for tracking [4]. - Some refunds may not return to the original payment method due to issues with the user's bank or payment tool, resulting in funds being credited to the user's Meituan balance instead [4][5]. Group 4: Common User Concerns - Users expressed concerns about refunds showing as "under review" or "processing" despite the funds being credited, which was attributed to system update delays [5]. - In cases where the refund amount displayed as zero, it was explained as a system error, with users advised to check their original payment channels for transaction records [5]. - A small number of refunds were marked as "failed" due to issues with the user's payment method, leading to funds being redirected to the user's wallet balance [5].

Core Viewpoint - Recent reports indicate that users have been experiencing issues with refunds from Meituan, with some cases dating back as far as ten years, leading to significant public concern and scrutiny [1] Group 1: User Experiences - Multiple users have reported that their refunds have been stuck in a "refund in progress" status, with one user highlighting a specific case from 2015 where a refund of 295 yuan was never received [1] - Users have discovered that instead of being refunded to their original bank accounts, some funds were redirected to "Meituan Wallet" [1] Group 2: Company Response - In response to the growing complaints, Meituan's customer service team announced on August 24 that a special team has been established to address the refund issues and to trace the problematic orders [1] - The company has stated that it has resolved the delay in refund information and will assist users in tracking every concerned order [1]

Core Viewpoint - 361 Degrees, a leading sportswear brand in China, has partnered with Meituan for dual business cooperation, launching its services on Meituan's platform to enhance consumer shopping experiences and open new growth channels for the brand [1][4]. Group 1: Business Collaboration - The partnership includes the integration of 361 Degrees into Meituan's instant retail and group buying services, allowing consumers to purchase products through Meituan's app and receive them from nearby stores within an average of 30 minutes [4][7]. - Consumers can also access group buying discounts through Meituan or Dazhong Dianping apps, which can be redeemed in-store for various promotions, enhancing the shopping experience and driving foot traffic to physical locations [7]. Group 2: Consumer Experience Enhancement - The collaboration aims to meet the increasing consumer demand for efficiency and convenience in shopping, providing a seamless experience for sports enthusiasts to quickly acquire new gear for spontaneous activities [4][7]. - Meituan's promotional strategies, including limited-time cash vouchers and delivery discounts, are designed to lower barriers for consumers, encouraging more frequent purchases and engagement with the brand [4][7]. Group 3: Digital Transformation and Future Plans - This partnership marks a significant step in 361 Degrees' digital retail transformation, leveraging Meituan's extensive user base and efficient local delivery system to enhance service capabilities and expand business reach [7]. - Future collaborations may include deeper integration in areas such as membership operations and data insights, aiming to explore new sports consumption ecosystems and support the development of fitness initiatives [7].

Core Viewpoint - Recent issues regarding delayed refunds on Meituan have led to widespread user complaints, with some refunds dating back to 2015 still unresolved [1][5]. Group 1: User Complaints - Many users discovered that their refunds were stuck in "refund in progress" status, with some cases dating back several years [1]. - A user reported that a refund for a ticket purchased in 2015 was not reflected in their bank statement, despite other refunds being processed [1]. - Users have expressed frustration over the lack of specific solutions provided by Meituan's customer service [1]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and improve the tracking of orders [5]. - The company has stated that if users receive a "refund successful" notification, the funds have been returned to their accounts, denying claims of "no refund without inquiry" or "order deletion" [5]. - Meituan has identified two main categories of refund issues: outdated information display for orders before 2017 and problems with users' payment channels leading to refunds being credited to Meituan wallets instead [5][6]. Group 3: Technical Improvements - The technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 [5]. - For historical orders prior to 2017, users can still inquire through customer service for refund status [5]. - The company has addressed issues where refunds appeared as "under review" or "processing" due to delays in updating order information, which has now been resolved [6].