【导读】中通快递回应被约谈：认真落实监管要求 10月28日，国家邮政局对中通快递股份有限公司实施行政约谈。 国家邮政局指出，中通快递经营行为不规范，随意调整运营规则，存在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落 实中通快递服务网络管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争市场秩序。 总体来看，前三季度邮政行业延续稳中向好态势，快递服务质量稳步提升。10月27日，国家邮政局发布2025年前三季度邮政行业经济运行情况。数据显 示，行业规模维持高位运行。前三季度，邮政行业业务收入和寄递业务量分别完成1.3万亿元和1582.6亿件，同比分别增长7.7%和15.0%。其中，快递业 务收入和快递业务量分别完成1.1万亿元和1450.8亿件，同比分别增长8.9%和17.2%。 三季度，快递平均价格企稳回升，较二季度上涨0.5%。7～9月，快递整体平均价格分别为7.35元/件、7.36元/件和7.55元/件。 快递服务质量稳步提升。三季度，重点地区72小时妥投率为86.47%，较上年同期提升2.08个百分点。快递服务公众满意度为85.0分，较上年同 ...

Core Viewpoint - Zhongtong Express has been summoned by the State Post Bureau due to irregular business practices and issues related to service quality and employee rights protection, committing to comprehensive rectification and compliance with regulatory requirements [1][2]. Group 1: Regulatory Actions - The State Post Bureau criticized Zhongtong Express for non-compliance in operational rules, low service quality, and inadequate protection of courier rights, demanding improvements in service quality and compliance systems [1]. - Zhongtong Express responded by pledging to address the issues raised and enhance service quality and compliance [1]. Group 2: Business Performance - As of June 30, 2025, Zhongtong Express reported a revenue of 22.723 billion yuan, a year-on-year increase of 9.85%, while net profit decreased by 2.6% to 3.932 billion yuan [2]. - In Q2 2025, Zhongtong handled 9.85 billion packages, a 16.5% year-on-year increase, with revenue reaching 11.83 billion yuan, up 10.3% [4]. - The company adjusted its annual package volume guidance to a range of 38.8 billion to 40.1 billion packages, indicating a growth rate of 14.0% to 18.0% [5]. Group 3: Market Position - Zhongtong Express has 94 sorting centers and over 31,000 collection and delivery points, with approximately 6,000 direct network partners and 10,000 self-owned vehicles, enhancing its operational capacity [2]. - The company has seen a strong growth momentum in its parcel business, particularly in the scattered goods segment, contributing positively to overall profit margins [4].

Core Viewpoint - The State Post Bureau of China has conducted a discussion with Zhongtong Express regarding its non-compliance in operational behavior, highlighting issues related to service quality and employee rights protection [1] Group 1: Regulatory Actions - The State Post Bureau pointed out that Zhongtong Express has been adjusting operational rules arbitrarily, leading to low service quality and inadequate protection of courier rights [1] - The Bureau has mandated Zhongtong Express to strictly implement its service network management responsibilities and improve service quality while ensuring fair market competition [1] Group 2: Company Response - Zhongtong Express has stated that it will fully investigate and rectify the issues raised during the discussion, aiming to enhance service quality and compliance [1] - The company emphasized its commitment to safeguarding the legal rights of its employees and improving operational standards across its network [1] Group 3: Financial Performance - In the first half of the year, Zhongtong Express reported a revenue of 22.72 billion yuan, reflecting a year-on-year growth of 9.8% [1] - The company's operating costs increased by 21.5% year-on-year, reaching 17.089 billion yuan [1] - The net profit attributable to ordinary shareholders was approximately 4 billion yuan, showing a slight decline of 1.4% year-on-year [1]

Core Viewpoint - The State Post Bureau has conducted an administrative interview with Zhongtong Express Co., Ltd., highlighting issues related to the company's operational practices and service quality [1]. Group 1: Regulatory Actions - On October 28, the State Post Bureau pointed out that Zhongtong Express has been operating in a non-compliant manner, making arbitrary adjustments to operational rules [1]. - The Bureau identified problems such as low service quality and inadequate measures to protect the legal rights of couriers [1]. - Zhongtong Express has been instructed to strictly implement its service network management responsibilities and improve service quality [1]. Group 2: Company Response - Zhongtong Express has stated its commitment to seriously implement regulatory requirements and rectify the identified issues [1].

《中国经营报》记者注意到，国家邮政局方面指出，中通快递经营行为不规范，随意调整运营规则，存 在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落实中通快递服务网络 管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争 市场秩序。 对此，中通快递官方回应称，公司会严格按照约谈要求，针对涉及的问题全面排查、全面整改、全网落 实，同时进一步提升服务质量，提升合规经营，提升网点和员工的合法权益保障。 据中通快递此前披露的半年报数据，今年上半年，中通快递实现营业收入227.2亿元，同比增长9.8%； 营业成本则同比增长21.5%，达到170.89亿元；归属于普通股东的净利润约40亿元，同比微降1.4%。 （文章来源：中国经营报） 10月28日，国家邮政局官网发布消息称，该局对中通快递（02057.HK）进行了约谈。 ...

Core Viewpoint - The State Post Bureau of China has criticized ZTO Express for non-compliance in its operations, highlighting issues related to service quality and the protection of delivery personnel's rights [2][4] Group 1: Regulatory Actions - The State Post Bureau has conducted a meeting with ZTO Express, pointing out irregularities in its operational practices [2] - ZTO Express is required to strictly implement its service network management responsibilities and improve service quality [2] Group 2: Company Response - ZTO Express has committed to fully addressing the issues raised by the regulatory body, including a comprehensive review and rectification of its practices [4] - The company aims to enhance service quality, compliance in operations, and the protection of employee rights across its network [4]

Core Viewpoint - Zhongtong Express has been summoned by the State Post Bureau due to irregular business practices and arbitrary adjustments to operational rules, which have led to issues with service quality and the protection of delivery personnel's rights [1] Group 1: Regulatory Actions - On October 28, the State Post Bureau held a meeting with Zhongtong Express, highlighting the company's non-compliance in business operations and the need for improved service quality [1] - The State Post Bureau emphasized the importance of Zhongtong Express adhering to its service network management responsibilities and enhancing its compliance and operational standards [1] Group 2: Company Response - Zhongtong Express has committed to strictly following the regulatory requirements, conducting a comprehensive review, and implementing necessary corrections to address the identified issues [1] - The company aims to improve service quality and ensure the protection of the legal rights of its employees and delivery personnel [1]

Core Viewpoint - Douyin's e-commerce platform is taking action against logistics service providers that engage in fraudulent practices, which undermine consumer rights and disrupt fair trading order [1][2] Group 1: Actions Taken - Douyin will delist logistics providers including Zhongtong Cold Chain, Jishida, Shuiqu Daijia, and Tiezhong Express on October 29 due to violations [2] - The platform aims to combat false shipping, unauthorized order transfers, and fabricated tracking information [1][2] Group 2: Violations Identified - The main violation involves the use of third-party electronic waybills to create false tracking information, misleading consumers about the status of their orders [2] - Some merchants bypass Douyin's electronic waybill requirements by using third-party services, leading to the creation of deceptive tracking [2] - Violating logistics providers engage in practices such as stitching together normal waybill tracking with fake order numbers, creating an illusion of compliance [2]

Group 1 - The core viewpoint of the article highlights that the State Post Bureau of China has criticized Zhongtong Express for non-compliance in its operations, including poor service quality and inadequate protection of delivery personnel's rights [1] - Zhongtong Express has acknowledged the issues raised by the State Post Bureau and committed to implementing corrective measures to improve service quality and compliance [1] Group 2 - The State Post Bureau has emphasized the need for Zhongtong Express to strengthen its management responsibilities and ensure fair competition in the market [1] - Zhongtong Express has stated that it will conduct a comprehensive review and rectification of the identified issues across its network [1]

Group 1 - The National Postal Service of China has criticized Zhongtong Express for non-compliance in its operations, highlighting issues such as poor service quality and inadequate protection of delivery personnel's rights [1] - Zhongtong Express has committed to addressing the concerns raised by the National Postal Service, pledging to conduct a comprehensive review and implement necessary improvements across its network [1] - The company aims to enhance service quality, ensure compliance in its operations, and strengthen the protection of its employees' rights [1]