永辉超市最新回应"反向抹零"事件并致歉。 永辉超市今日发布整改说明称，经排查，重庆、河北、北京、天津、东北地区的部分非调改门店存在现金支付分币"反向抹零"情况，顾客反馈的重庆金源时 代店现金结算时分币"反向抹零"情况属实。 永辉超市称，门店的具体操作方式为：当顾客使用现金结算涉及分币找零时，门店将价格末尾分数位进行四舍五入收取，同时在服务台和购物小票底部做相 关积零换整的方式提示，引导顾客去服务台兑换。 永辉超市表示，自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高于标价。同时从即日起，对消费存在分位差 额的顾客，启动服务补偿。 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规，即现金支付分币零头全舍,商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道：通过永辉生活APP"我的-客服中心"上传小票,24小时内发 放补偿券。 补偿标准:按实际分位 ...

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following a "reverse rounding" cash payment issue, leading to a commitment to improve service standards and rectify management practices [2][3][6] Group 1: Incident and Response - Yonghui Supermarket's "reverse rounding" issue was reported by a customer who experienced being charged 8 yuan for a product priced at 7.96 yuan, without prior notice of the rounding policy [8] - The company announced a new policy effective April 29, 2025, where all cash payments will round down to the nearest whole number, ensuring customers do not pay more than the marked price [3][6] - A compensation program was initiated, offering customers ten times the difference for any rounding discrepancies, with a specific case highlighted where a customer received 1000 yuan as a thank-you for reporting the issue [3][7] Group 2: Financial Performance - Yonghui Supermarket reported a revenue of 67.574 billion yuan in the previous year, a decrease of 14.07% year-on-year, and a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [10] - The company has faced continuous losses for four consecutive years, with total losses exceeding 9.5 billion yuan from 2021 to 2024 [10] - In the first quarter of 2025, Yonghui's revenue was 17.479 billion yuan, down 19.32% year-on-year, with a net profit of approximately 148 million yuan, a decline of 79.96% [11]

Core Viewpoint - Yonghui Supermarket officially acknowledged the "reverse rounding" incident, confirming the situation reported by customers and expressing deep regret while announcing corrective measures [2][6]. Group 1: Rectification and Commitment - Yonghui Supermarket will implement a nationwide "rounding off" standard starting April 29, 2025, where all cash payments will round down to the nearest whole unit, ensuring that the amount paid by customers does not exceed the marked price [5][7]. - The company has initiated a service compensation program for customers affected by the rounding discrepancies, offering compensation through in-store service desks or online via the Yonghui Life APP, with a compensation standard of ten times the actual rounding difference [5][10]. - The company expressed gratitude to the customer who reported the issue, acknowledging the importance of customer feedback in improving management practices and offering a monetary thank-you of 1,000 yuan [6][9]. Group 2: Acknowledgment of Issues - The incident highlighted deficiencies in Yonghui's operational management, particularly in service standards that did not adequately reflect customer perspectives and the slow dissemination of effective service practices across all stores [7][8]. - The company recognized the need for a thorough and profound transformation, learning from successful models like "Pang Donglai," and emphasized the importance of customer supervision in their growth and improvement process [6][8].

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following incidents of "reverse rounding" in cash transactions, particularly in certain regions, and has committed to rectifying these issues through service compensation and standardized cash handling practices [1][6][7]. Group 1: Incident and Response - Yonghui Supermarket reported issues with cash payment rounding practices in several regions, including Chongqing, Hebei, Beijing, Tianjin, and Northeast China, where cash transactions involved rounding up the price [1][8]. - The company has initiated a service compensation program for affected customers, offering refunds for discrepancies in cash transactions, with compensation set at ten times the actual difference [6][7]. Group 2: Management and Improvement - The company recognized that its service standards did not adequately reflect customer perspectives and that the dissemination of best practices from improved stores was lagging [5][6]. - Yonghui Supermarket has committed to implementing a new cash handling standard across all stores, effective April 29, 2025, which will eliminate rounding up in cash transactions, ensuring customers pay no more than the marked price [6][8]. Group 3: Customer Engagement - The company expressed gratitude towards customers who provided feedback, emphasizing the importance of customer supervision in improving management practices [7]. - Yonghui Supermarket aims to learn from the feedback and is focused on transforming its operations to enhance customer trust and satisfaction [2][7].

Core Viewpoint - The incident of "reverse rounding" at Yonghui Supermarket has raised significant public concern, leading to a company-wide policy change to ensure customer payments do not exceed marked prices [3][11]. Group 1: Incident Overview - Yonghui Supermarket acknowledged the existence of "reverse rounding" practices in several non-adjusted stores across Chongqing, Hebei, and Beijing, confirming customer complaints about the Chongqing Jinyuan Times store [3][8]. - The company implemented a new policy on April 29, mandating that cash payments round down to the nearest whole number, ensuring that customers pay no more than the marked price [3][11]. Group 2: Customer Complaints - A customer reported being charged 8 yuan for a product marked at 7.96 yuan due to the store's rounding policy, which was not disclosed prior to checkout [8][11]. - Systematic instances of this rounding practice were found across multiple stores in Chongqing, with various products being charged higher than their marked prices [8][11]. Group 3: Legal and Ethical Implications - The practice of "reverse rounding" is considered potentially illegal as it deprives consumers of their right to be informed and to engage in fair transactions [11]. - The incident reflects a lack of integrity and legal awareness among some businesses, highlighting the importance of consumer rights [11]. Group 4: Financial Performance - Yonghui Supermarket reported a revenue of 67.57 billion yuan for 2024, a year-on-year decrease of 14.07%, and a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [12]. - For Q1 2025, the company recorded a revenue of 17.48 billion yuan, down 19.32% year-on-year, with a net profit of 148 million yuan, a significant decline of 79.96% [12].

永辉超市今日发布整改说明称，经排查，重庆、河北、北京等多地的部分非调改门店存在现金支付分币"反向抹零"情况，顾客反馈的重庆金 源时代店现金结算时分币"反向抹零"情况属实。 自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高于标价。同时从即日起，对消费存在分位 差额的顾客，启动服务补偿。 验推广滞后,未能及时将调改门店的好方法、好经验同步到所有门店,这都 是我们经营管理的不成熟、不真诚。 三、整改与承诺 在学习胖东来的过程中,我们深知,调改不仅是学习先进理念,更是将好的 文化理念深度落实到经营细节中;真正的整改也不只是及时止损，而是追本 溯源，杜绝类似问题再次发生。 针对"反向抹零"问题,内部排查后我们第一时间做出整改： 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规,即现金支付分币零头全舍,商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道：通 ...

Core Viewpoint - Yonghui Supermarket has acknowledged the issue of "reverse rounding" in cash transactions at some stores and has announced corrective measures to address the problem [2][5]. Group 1: Incident Overview - The company discovered that while most stores had implemented a "round down" policy, some non-reformed stores in regions like Chongqing, Hebei, Beijing, Tianjin, and Northeast China were still using a "reverse rounding" method for cash payments [2][5]. - A specific incident in Chongqing, where a product priced at 7.96 yuan was charged at 8 yuan, gained significant public attention and trended on social media [2][3]. Group 2: Corrective Measures - Starting from April 29, 2025, all Yonghui Supermarket locations will uniformly implement the "round down" standard, ensuring that cash payments do not exceed the marked price [4][7]. - The company has initiated a compensation program for customers affected by the rounding discrepancies, offering refunds at service counters and through the Yonghui Life App [4][7]. Group 3: Financial Performance - In 2024, Yonghui Supermarket reported a revenue of 67.574 billion yuan, a 14% decline year-on-year, with a net loss of 1.465 billion yuan [4]. - For the first quarter of the current year, the company achieved a revenue of 17.479 billion yuan, down 19% year-on-year, and a net profit of 148 million yuan, reflecting an 80% decrease [4]. Group 4: Strategic Transformation - The company is undergoing a strategic transformation, learning from the "Pang Donglai" model, with ongoing improvements in store operations and supply chain innovations [4][6]. - As of March 2025, 41 reformed stores achieved a monthly profit of 14.7 million yuan, with a total profit of 74.72 million yuan for the first quarter [4].

Group 1 - The core issue of "reverse rounding" in cash transactions at some Yonghui Supermarket stores has been acknowledged, particularly in regions like Chongqing, Hebei, Beijing, Tianjin, and Northeast China [1][2] - Yonghui Supermarket has announced a new policy effective April 29, 2025, to ensure that cash payments will round down to the nearest whole number, eliminating any excess charges for customers [2] - The company has initiated a compensation program for customers affected by the rounding issue, offering ten times the difference as compensation, and has provided a reward of 1000 yuan to a customer who reported the issue [2] Group 2 - In the previous year, Yonghui Supermarket completed adjustments in 31 stores and closed 232 underperforming locations, resulting in improved product quality and service in the adjusted stores [4] - The company's annual revenue was reported at 67.574 billion yuan, a decrease of 14.07% year-on-year, with a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [4] - For the first quarter of this year, Yonghui Supermarket's revenue was 17.479 billion yuan, down 19.32% year-on-year, and the net profit was approximately 148 million yuan, reflecting a significant decline of 79.96% [4]

Core Viewpoint - The recent issue of "reverse rounding" at Yonghui Supermarket has raised significant consumer concerns, leading to a company-wide policy change to ensure fair cash transactions [1][3]. Group 1: Incident Overview - Yonghui Supermarket acknowledged the existence of "reverse rounding" practices in several non-adjusted stores across cities like Chongqing, Hebei, and Beijing, confirming customer complaints about the Chongqing Jinyuan Times store [1]. - The company has implemented a new policy since April 29, mandating that cash payments round down to ensure customers do not pay more than the marked price [1]. Group 2: Consumer Complaints - A specific incident involved a customer, Mr. Liu, who was charged 8 yuan for a product priced at 7.96 yuan due to the store's rounding policy, which was not disclosed beforehand [1][2]. - Systematic occurrences of this issue were found in various Yonghui stores in Chongqing, where customers were charged higher amounts than the listed prices for items with non-integer pricing [2]. Group 3: Legal and Ethical Implications - The supermarket's practice of "reverse rounding" has been deemed potentially illegal, as it violates consumer rights by not informing customers of the pricing method used [3]. - The lack of transparency in pricing practices reflects a broader issue of trust and legal awareness among some retailers, undermining consumer rights [3]. Group 4: Financial Performance - Yonghui Supermarket reported a significant decline in financial performance, with a 14.07% decrease in revenue to 67.574 billion yuan for the year 2024, and a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [4]. - For the first quarter of 2025, the company experienced a 19.32% drop in revenue to 17.479 billion yuan and a 79.96% decrease in net profit, attributed to store optimization and strategic shifts [4].

永辉超市：重庆金源时代店现金结算"反向抹零"情况属实 智通财经5月1日电，永辉超市今日发布整改说明称，经排查，重庆、河北、北京等多地的部分非调改门店存在现金支付分币"反向抹零"情况，顾客反馈的 重庆金源时代店现金结算时分币"反向抹零"情况属实。自4月29日起，永辉超市所有门店全面执行新规，现金支付分币零头全舍，确保顾客实付金额不高 于标价。同时从即日起，对消费存在分位差额的顾客，启动服务补偿。（智通财经记者 吴蔚玲） 1.全国门店统一执行"舍分"标准:2025年4月29日起,全国所有永辉超市 门店全面执行新规，即现金支付分币零头全舍，商品分位金额无论尾数为1 分或9分，一律"舍去不计"，确保顾客实付金额不高于标价。 2.启动服务补偿:即日起,所有消费存在分位差额的顾客可通过以下方式获 得补偿。 (1) 门店服务台:凭任意消费凭证,现场返还差额补偿; (2) 线上通道：通过永辉生活APP"我的-客服中心"上传小票,24小时内发 放补偿券。 补偿标准:按实际分位差额的10倍进行补偿。 如您有任何疑问，可拨打4000-601933永辉超市服务热线与我们联系。 四、对反馈问题顾客的感谢 计划 国民超市 品质永辉 我们 ...