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外卖骑手也能屏蔽顾客了,美团回应:可设置365天内不再接单相应用户
Mei Ri Jing Ji Xin Wen· 2025-10-12 22:36
近日,有网友在社交媒体发帖称,美团外卖骑手能屏蔽顾客了。10月11日,一名美团骑手也证实,确实 收到了该消息。 相关页面信息显示,为了维护伙伴们的权益,目前已在晋江、绍兴等7个城市试点上线了骑手评价用户 和骑手屏蔽用户功能,订单结束后的48h内可在订单页评价用户 (支持匿名评价) 。 如果遇到顾客辱骂、恐吓威胁等场景,可在评价页面勾选【不再为该顾客送餐】快捷屏蔽用户,或在骑 手APP中【接单设置页面接单工具模块屏蔽顾客】中选择顾客进行屏蔽 (提交相关证据审核通过后即可 屏蔽成功,最多可同时保持屏蔽两个用户),未来会逐步拓展至全国。 对此,美团骑手客服人员表示,这是最近新增的功能,具体以页面显示信息为准,如果有屏蔽用户需 求,可以在APP接单设置页面选择订单屏蔽顾客,设置后365天之内不会接到该用户的订单。客服表示 这一功能目前已在多个城市开放,后续也会进一步推广,但不确定具体时间。 随着外卖市场规模的扩大,外卖骑手与顾客的摩擦屡见不鲜。据媒体报道,有骑手遇到顾客备注"外卖 员不叫爹就给差评",还有外卖员没帮顾客扔垃圾遭差评,平台收到反馈后仅仅消除差评了事。 社交平台上,有骑手认为,平台此举可以保护骑手,骑手屏 ...
平台竞争,不能“薅商户羊毛”(金台视线)
Ren Min Ri Bao· 2025-10-12 22:10
平台经济作为数字经济的重要组成部分,已成为连接千万商户与亿万消费者的关键纽带。 然而,有商户反映,一些平台强制商户补贴消费者,或在流量推广、推荐评分等方面存在不合理规则, 损害商户利益,影响行业健康发展和消费者利益。 商户反映: "被参加"补贴、无告知降价、"二选一"等情形仍未杜绝 "满10块减10块"、一杯奶茶1毛钱、一份卤肉饭1块钱……不久前,外卖平台的"补贴优惠大战"引人关 注,引得不少消费者前来"薅羊毛"。但是,"一些平台强制或变相强制商户共同承担折扣,甚至把价格 压到成本以下,造成'劣币驱逐良币'。"对外经济贸易大学法学院教授黄勇表示,有些商户可能降低商 品品质来"弥补补贴损失"。 "我明明没有参加平台的补贴活动,为何订单显示我需要给顾客提供补贴?"浙江的李先生经营一家果蔬 超市,也在平台接外卖订单。最近,他突然发现,自己在某平台每单外卖收到的钱款远低于商品标价。 他赶忙查看,发现自己在不知情的情况下参加了平台"商超果蔬红包"优惠活动。 "你看,这一单总价格是180元,要补贴顾客43元。其中商户承担34.25元、平台补贴8.75元。"李先生向 记者展示了"商户商品补贴明细"页面。 李先生随后向平台客 ...
补贴退潮但消费者心智已固 外卖江湖三分天下已成定局
市值风云· 2025-10-11 10:09
点完外卖顺手买件抽纸,京东用"高频"筷子撬起零售大盘。 作者 | 小鑫 编辑 | 小白 今年7月,外卖大战数次冲上热搜,"0元购"、"1元购"不断挑动着人们的神经,社交平台上甚至能看 到点多份外卖存放冰箱的帖子。 根据一份8月中旬的用户调研,在补贴大战中,近三个月平均每个用户使用了3.86个外卖平台。其 中,9成的用户尝试了原来不常买的新品类。 然而,这种补贴并没有给餐饮行业从业者带来普遍的好处,部分商家实际收入减少15%以上,社交平 台上能够频繁看到从业人员累到"崩溃",甚至开始"以次充好"。过度追求单量而忽视商家利润,显然 是难以持续的。 (来源:财联社) 这时候,监管出手了。 7月18日,市场监管总局约谈三家主要外卖平台,要求"进一步规范促销行为,理性参与竞争,共同构 建消费者、商家、外卖骑手和平台企业等多方共赢的良好生态,促进餐饮服务行业规范健康持续发 展"。这才算是给补贴大战降了温。 外卖江湖三分天下已成定局 这场"急风骤雨"式的外卖大战,给中国的外卖行业带来了两个深刻的变化,一是行业格局由一家独大 变为三分天下,二是行业竞争逐渐从价格战转向价值战。 根据9月份的调研数据,在补贴退潮后,用户会将外卖 ...
程维王兴,旧敌新局
Hu Xiu· 2025-10-11 07:44
Core Viewpoint - Rappi has formally joined the lawsuit against 99Food, accusing it of imposing exclusivity clauses in contracts with restaurants, which restricts competition in Brazil's food delivery market [1][25]. Group 1: Market Dynamics - The Brazilian food delivery market is currently dominated by iFood, which holds over 80% market share, effectively creating a monopoly [10][15]. - The market size of Brazil's food delivery sector is approximately $12 billion, with an expected annual growth rate of 20%, potentially making it the fourth largest food delivery market globally [8]. - Didi's 99Food has been accused of signing exclusivity agreements with restaurants, limiting their ability to partner with competitors like Meituan's Keeta, which has not yet launched in Brazil [2][6][29]. Group 2: Competitive Landscape - Didi's strategy involves categorizing competitors into tiers, with iFood being the most dominant, followed by Rappi, and then Meituan's Keeta, which is still in the pilot phase [3][4][5]. - Rappi's market share is currently in the single digits, making it less impactful in negotiations with restaurants compared to iFood [27]. - Didi's renewed focus on 99Food indicates a strategic shift, as the company aims to capitalize on the regulatory environment that limits iFood's monopolistic practices [18][21]. Group 3: Regulatory Environment - Brazil's antitrust agency, CADE, has imposed certain restrictions on iFood regarding exclusivity agreements, but these do not completely eliminate such practices [20]. - The legal actions taken by Rappi and Keeta against 99Food highlight the ongoing competitive tensions and regulatory challenges in the Brazilian market [19][29]. - Didi's approach to exclusivity agreements reflects a broader trend of leveraging financial investments to secure market position, similar to strategies employed by Meituan in other regions [23][28].
大跌后的6条建议
表舅是养基大户· 2025-10-10 13:18
Macro Factors - The recent political turmoil in Europe, particularly in France, has led to a strengthening of the US dollar, with the dollar index surpassing 99 for the first time since August 1. This change in macro assumptions regarding interest rate cuts and a weaker dollar is unfavorable for non-US markets, contributing to a 1.7% drop in the Hang Seng Index and over 1% in the Nikkei 225, marking its first decline of over 1% since September 1 [1] - The upcoming trade talks between China and the US on November 10 have intensified market activities, particularly in the lithium battery sector, which has seen significant declines due to export control measures [1] Industry Trends - The static price-to-earnings (P/E) ratio exceeding 300 has triggered panic among leveraged funds, as the falling stock prices lead to changes in P/E ratios. Some brokerages have raised the margin financing rates for certain stocks, which could lead to a potential rebound if market sentiment shifts [1] - The robotics sector is experiencing negative sentiment, with two recent pieces of bad news contributing to a broader market decline, illustrating how pessimism can perpetuate further pessimism [2] Investment Strategies - The article emphasizes a shift in investment mindset from trading to allocation, suggesting that investors should focus on building core competencies and ensuring stable cash flow during economic downturns. It advocates for investing in funds rather than individual stocks, particularly in major indices like the CSI 300 and A500 [4] - The article highlights the importance of recognizing that market fluctuations are normal, with the ChiNext 50 index dropping 5.6% and the Growth Enterprise Market index down 4.5%. It notes that there have been numerous trading days with significant fluctuations in the ChiNext 50 this year [6] - The article advises against chasing high prices during market exuberance, suggesting that buying on dips is a more prudent strategy [10][12] - It discusses the importance of balanced asset allocation, which may not maximize returns but can help investors stay in the market and hold onto their positions during volatility [20][21] - The article stresses the need for geographical diversification and multi-asset strategies, which can provide a balanced exposure to global market movements and benefit from both risk asset appreciation and safe-haven asset price increases during economic cycles [24] Quality Equity Investment - The article maintains that the preference for quality equity investments remains unchanged, as the dividend yield of the CSI Dividend Index continues to exceed the yield of 10-year government bonds, indicating that equity assets still offer better value compared to bonds [27][29] - It emphasizes the growing importance of selecting and constructing quality equity portfolios, which is becoming increasingly challenging for ordinary investors [29][30]
多地规范无堂食外卖:如何把好“入口关”?
Xin Hua She· 2025-10-10 09:05
油污遍地,食材和垃圾桶摆放在一起……你是否会担心,吃得津津有味的外卖,有可能出自一些卫 生环境堪忧的无堂食小店? 近期,一些地方通过制定行业标准、创新监管方式,推动无堂食外卖规范经营。各地规范成效几 何?如何拧紧食品安全监管"安全阀"、把好"入口关"? "看不见的厨房"存隐患 中国法学会消费者权益保护法研究会副秘书长陈音江介绍,研究会曾通过技术手段对网络餐饮平台 进行调查,发现有商家存在一证多开、虚假地址等问题,实地核查中发现,部分"幽灵"餐厅存在提供食 物场地达不到食品安全要求,食材可能受到污染、变质或过期等风险。 多地出招强化监管 重庆市渝北区岸西餐饮店主营炸鸡柳等外卖轻食。记者近日走访看到,该店后厨烹饪区、分餐区等 分区明确,厨房内安装了高清摄像头。 "有顾客在订单备注里说,看得到厨房卫生状况和加工过程,现在吃得更放心了。"店铺负责人孙超 介绍,在监管部门发布的行业规范指导下,店面现在做到了食材分类储存、分区加工。 近两个月来,记者在部分省市调查发现,无堂食外卖从业者投资5万元左右就能做套饭、麻辣烫等 快餐品种,门槛低、点多面广,加上竞争激烈,食品加工过程"不对外",一些外卖商家仍存食品安全隐 患。 — ...
降低负担、强化自律、规范收费 推动平台经济转向理性竞争
Core Viewpoint - The article discusses the phenomenon of "involution" in the platform economy, where extreme price competition leads to short-term consumer benefits but long-term harm to industry development and quality [1][5][7]. Group 1: Involution in Platform Economy - The practice of extreme price competition, such as deep discounts and refunds, is a manifestation of "involution" in the platform economy, which sacrifices industry development for short-term consumer gains [1][5]. - The revised Anti-Unfair Competition Law prohibits platform operators from forcing sellers to sell below cost, signaling a shift towards rational competition in the platform economy [1][7]. - The lack of differentiation among platform businesses has led to homogeneous competition, with some companies resorting to price wars to gain market share, which ultimately harms the industry [7][8]. Group 2: Impact on Businesses - Businesses like restaurants and sock manufacturers are experiencing increased sales but declining profit margins due to high delivery costs and platform subsidies that they must partially absorb [2][3][4]. - The implementation of "only refund" rules by e-commerce platforms has added pressure on businesses, as some consumers exploit these rules, leading to increased operational costs [3][4]. - The quality of products is often compromised as businesses engage in price wars, resulting in a cycle of low prices and low quality that is difficult to escape [5][6]. Group 3: Regulatory Responses - Recent policies aim to regulate pricing behavior and promote transparency in the platform economy, including guidelines for platform fees and pricing competition [7][8]. - Major platforms like Meituan and Taobao are taking steps to support small businesses, such as providing financial assistance and improving complaint mechanisms to alleviate the burden of price competition [9][10]. - The government has initiated discussions with major platforms to encourage rational competition and reduce harmful promotional practices [8][9]. Group 4: Consumer Role - Consumers are encouraged to adopt a more rational consumption attitude, avoiding excessive focus on low prices and supporting high-quality businesses [9][10]. - The shift in consumer behavior is seen as a crucial factor in breaking the cycle of involution, as informed choices can help elevate the market for quality products and services [9][10].
反“内卷”需要增量思维
Ren Min Ri Bao· 2025-10-10 00:55
Core Viewpoint - The discussion highlights the issue of "involution" competition in various industries, particularly in the photovoltaic sector, emphasizing the need for market-oriented reforms and innovation to overcome this challenge [1][2]. Group 1: Involution Competition - In the first half of the year, nearly half of China's photovoltaic companies reported reduced losses or profit growth, indicating effective collaborative responses to "involution" competition at national, industry, and corporate levels [1]. - The phenomenon of "involution" competition is not limited to the photovoltaic industry but is also present in sectors like new energy vehicles, e-commerce, and food delivery, characterized by excessive price reductions and market saturation [1][2]. - The "involution" competition reflects a macro-level irrationality stemming from rational choices made by micro-level entities, highlighting market failures and inappropriate local government interventions [1][2]. Group 2: Government's Role - The government plays a crucial role in guiding the market to mitigate the negative effects of "involution" competition, with recent efforts to establish a unified national market and address local protectionism and market fragmentation [2]. - Regulatory measures, such as prohibiting companies from selling below cost, have been implemented to steer market competition towards orderliness [2]. Group 3: Corporate Strategies - Companies are encouraged to move beyond low-cost competition and adopt differentiated strategies to escape the "prisoner's dilemma," focusing on innovation and quality enhancement to capture new market opportunities [2][3]. - The photovoltaic industry has demonstrated the power of technological innovation, with companies like Longi Green Energy achieving significant advancements in solar cell efficiency, indicating a shift from price competition to value competition [3]. Group 4: Global Market Opportunities - The global photovoltaic market has seen a compound annual growth rate of 25.8% over the past decade, suggesting substantial potential for renewable energy demand, particularly for photovoltaic products [4]. - Companies are urged to pursue international expansion and high-level openness to explore new markets and opportunities beyond domestic competition [4].
反“内卷”需要增量思维(连线评论员)
Ren Min Ri Bao· 2025-10-09 22:21
Core Insights - The discussion highlights the issue of "involution" competition in various industries, particularly in the photovoltaic sector, emphasizing the need for market reforms and innovation to overcome this challenge [1][2][3] Industry Overview - In the first half of the year, nearly half of China's photovoltaic companies reported a reduction in losses or an increase in net profits, indicating effective collaborative efforts to address "involution" competition [1] - The photovoltaic industry has seen a significant shift from price competition to value competition, driven by technological innovation, as exemplified by Longi Green Energy's record-breaking solar cell efficiency [3] Government Role - The government plays a crucial role in guiding the market towards orderly competition by addressing local protectionism and market fragmentation, as well as implementing policies to prevent below-cost sales [2] - The central government has been actively promoting the establishment of a unified national market and addressing issues related to local investment attraction [2] Company Strategies - Companies are encouraged to move beyond low-cost competition and focus on differentiation and quality improvement to escape the "prisoner's dilemma" of "involution" competition [2][3] - The potential for global expansion in the renewable energy sector remains significant, with a compound annual growth rate of 25.8% in global photovoltaic installations over the past decade, indicating vast opportunities for companies to explore [4] Future Outlook - The emphasis on exploring new markets and opportunities rather than engaging in zero-sum competition is crucial for sustainable growth in various industries [4] - The call for high-level openness and support for companies to expand internationally is seen as a pathway to avoid "involution" and foster high-quality economic development [4]
【法治之道】以法治化手段重塑公平市场秩序
Zheng Quan Shi Bao· 2025-10-09 18:21
Core Viewpoint - The newly revised Anti-Unfair Competition Law of the People's Republic of China will officially take effect on October 15, 2025, focusing on regulating new forms of competition issues in the digital economy, such as false transactions and malicious returns, which disrupt market order [1] Group 1: Regulation of Unfair Competition - The law addresses the issues of false transactions and malicious returns, which have become survival tactics for some e-commerce platforms, indicating a need for a profound transformation in the competitive order of the digital economy [1] - The revised law aims to establish a standard of integrity in digital competition, requiring operators to shift from a speculative mindset based on data manipulation to a long-term approach that relies on genuine service quality to gain consumer recognition [2] Group 2: Price Competition and Market Dynamics - The law critically examines low-price competition, prohibiting platforms from forcing merchants to sell below cost, which is seen as a corrective measure against harmful competition practices that can lead to industry profit depletion and quality decline [3] - The legislative process reflects a deep understanding of the competitive dynamics in the digital economy, tailoring solutions to new characteristics and problems rather than applying traditional regulatory frameworks [3]