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【新华解读】外卖平台服务“新国标”向社会征求意见 聚焦外卖平台治理之痛
Xin Hua She· 2025-09-24 09:24
Core Viewpoint - The introduction of a new national standard for food delivery platforms aims to standardize service management, enhance service quality, and address key issues in the industry [1][2][5]. Group 1: Regulatory Framework - The State Administration for Market Regulation has drafted the "Basic Requirements for Food Delivery Platform Service Management (Draft for Comments)" to solicit public opinions [1]. - The new standard is managed by the National Platform Economy Governance Standardization Technical Committee, which includes major food delivery platforms in its development process [2]. Group 2: Key Issues Addressed - The draft focuses on addressing significant issues such as "involution" competition, lack of transparency in platform fees, "ghost deliveries," and insufficient protection for delivery personnel [1][2]. - Specific requirements for fee management include standardizing fee items, publicizing fee information, and conducting compliance audits [2]. Group 3: Delivery Personnel Rights - The draft emphasizes the protection of delivery personnel's rights, including social security, fair wages, working hours, and career development [3]. - It mandates platforms to establish fair and sustainable mechanisms for protecting delivery personnel's rights [3]. Group 4: Operational Guidelines - The standard provides actionable guidelines for food delivery platforms, focusing on integrating compliance across multiple dimensions, including food safety, fair competition, and labor rights [4]. - It aims to enhance overall service quality and efficiency within the food delivery industry [4]. Group 5: Industry Impact - The establishment of a new national standard is expected to address societal concerns, promote a fair and orderly industry landscape, and improve consumer trust and the overall image of the industry [5].
女骑手越来越多了?
36氪· 2025-09-24 09:11
以下文章来源于智谷趋势Trend ,作者溪云 智谷趋势Trend . 新中产的首席财富顾问 不寻常的信号。 文 | 溪云 来源| 智谷趋势Trend(ID: yuanfangguanchaju ) 封面来源 | IC photo 最近不少人关注到一个现象,送外卖的女骑手,越来越多了。 据某外卖平台研究院数据显示,从2022年至2024年,女性骑手数量从51.7万人增长至70.1万人,2年时间内增长了35.6%。同期,该平台骑手总人数从624 万增长至745万,增速为19.3%,女骑手的增速远超整体。 Quest Mobile的最新数据更显示,中国1400万外卖大军中,女性占比已经达到24.3%,大约占1/4。而在2020年以前,这个比例不足5%。 尽管口径不同,数据背后的趋势却很相似。 事实上,不只是外卖员,跑网约车和送快递的女性也越来越多。某网约车平台数据显示,2023年国内女性网约车司机是60万,到2024年飙升至105万,一 年暴涨75%。 有媒体报道,2022年山西中通全省的快递从业人员,女性占比约40%,参与末端配送的一线快递员,女性占比超20%,并且比例在逐年提高。 孩子患上了恶性肿瘤,要钱治病, ...
新华解码丨外卖平台服务“新国标”向社会征求意见 聚焦外卖平台治理之痛
Xin Hua Wang· 2025-09-24 08:51
Core Viewpoint - The introduction of a new national standard for food delivery platforms aims to standardize service management, enhance service quality, and address key issues in the industry [1][2][4]. Group 1: Regulatory Framework - The State Administration for Market Regulation has drafted the "Basic Requirements for Food Delivery Platform Service Management" and is seeking public feedback [1]. - The new standard will focus on issues such as "involution" competition, opaque and unreasonable platform fees, "ghost deliveries," and insufficient protection for delivery personnel [1][2]. Group 2: Key Issues Addressed - The draft proposes specific requirements for fee management, including the need for platforms to standardize fee items, publicly disclose fee information, and conduct compliance audits [2]. - It addresses the "involution" competition by establishing requirements for promotional activities to ensure transparency and fairness [2][3]. - The draft outlines systematic requirements for platforms regarding merchant management, including strict qualification checks and operational guidance to enhance food safety [2][4]. Group 3: Delivery Personnel Rights - The draft emphasizes the protection of delivery personnel's rights, including fair income, working hours, and career development, while promoting a sustainable rights protection mechanism [3][4]. - It calls for platforms to establish fair labor relations and provide necessary training and support for delivery personnel [3]. Group 4: Industry Impact - The new standard aims to integrate various regulatory requirements related to food safety, fair competition, and labor rights, optimizing the ecosystem of the food delivery industry [4]. - It is expected to enhance consumer trust and improve the overall image of the industry by fostering a fair, orderly, and sustainable market environment [4].
午评:科创50指数半日大涨近5% 芯片产业链集体大涨
Xin Hua Cai Jing· 2025-09-24 04:22
Market Performance - A-shares experienced a low opening but rebounded, with the Shanghai Composite Index rising to 3845.91 points, up 0.63% with a trading volume of 628.2 billion [1] - The ChiNext Index increased by 1.76% to 3169.40 points, with a trading volume of 383 billion [1] - The STAR Market 50 Index surged nearly 5% to 1476.79 points, with a total trading volume of approximately 82.48 billion [1] Sector Performance - Semiconductor stocks saw significant gains, with companies like ShenGong Co., Jiangfeng Electronics, and Tongfu Microelectronics hitting the daily limit [1][2] - Real estate stocks also showed strength, with Yunnan Cheng Investment, Shibei High-tech, and Chongqing Development reaching the daily limit [1] - Tourism stocks faced a collective decline, with Yunnan Tourism hitting the daily limit down [1][2] Institutional Insights - China Galaxy Securities noted that the consumer electronics sector is entering a period of intensive new product releases, particularly with Meta's smart glasses, which could enhance market penetration [3] - Huatai Securities projected a significant increase in net profit for the power equipment and renewable energy sector in the first half of 2025, driven by strong demand in the new energy vehicle supply chain [3] - CICC highlighted the upgrade of AI power supply architecture to 800V HVDC, with domestic and international manufacturers actively investing in SST technology [3] Transportation Data - The National Railway Administration reported that from January to August, the total freight volume reached 3.467 billion tons, a year-on-year increase of 2.6% [4] - In August alone, freight volume was 457 million tons, up 5.6% year-on-year, with coal, containers, and metal ores showing significant growth [4] Regulatory Developments - The State Administration for Market Regulation is seeking public opinion on new regulations for food delivery platforms, focusing on pricing and promotional practices to enhance service quality and reduce merchant burdens [5] AI Infrastructure Investment - Alibaba's CEO announced a plan to invest 380 billion in AI infrastructure, with expectations of a tenfold increase in energy consumption by 2032, indicating a substantial rise in computing power investment [6] - The company aims to prepare for the arrival of ASI, with a focus on addressing major scientific challenges [7]
9月24日证券之星午间消息汇总:官媒最新发文!“一揽子”举措支持资本市场回稳向好
Sou Hu Cai Jing· 2025-09-24 03:45
Macro News - Financial regulatory authorities announced a series of measures to support the stability of the capital market, which have shown effectiveness over the past year [1] - In August, the total market value of A-shares exceeded 100 trillion yuan, indicating the success of capital market reforms [1] - The capital market is expected to transition from being policy-driven to being driven by internal dynamics, better serving high-quality economic development [1] Industry News - The State Administration for Market Regulation has drafted a consultation document focusing on regulating platform fees and merchant entry in the food delivery sector, aiming to enhance service quality and reduce merchant burdens [4] - The draft prohibits platforms from forcing merchants to share promotional costs and mandates fair compensation for delivery personnel, including limits on working hours and fatigue alerts [4] - The National Energy Administration is addressing "involution" competition in the photovoltaic industry to promote quality upgrades and enhance the competitiveness of renewable energy sources [5] - The price of live pigs has reached a yearly low due to oversupply, with prices dropping to 12.59 yuan per kilogram, a 10.4% decrease from earlier in the month and a 24.4% drop from the year's peak [7][6] Sector Opportunities - A report from China International Capital Corporation indicates that the upgrade to 800V HVDC in AI power supply architecture may position SST as the optimal technology route, with certain companies already applying SST products in mixed microgrid projects [8] - CITIC Securities highlights that a significant reduction in breeding cows since 2024 has led to a shortage in supply, driving up live cattle prices, with expectations for continued price increases due to supply pressures anticipated by 2026 [8]
规范平台收费、商户入驻等,外卖「新规」征求意见
Di Yi Cai Jing· 2025-09-24 01:48
据央视新闻,市场监管总局组织起草的《外卖平台服务管理基本要求(征求意见稿)》,今天起(24 日)正式面向社会公开征求意见。征求意见稿聚焦平台收费、促销行为等重点问题,帮助外卖平台企业 规范服务管理、提升服务质量,减轻商户经营负担,引导平台企业公开有序竞争。 加强商户资质 信息审核 严守食品安全底线 专家介绍,近年来,食品安全、配送时效与外卖服务质量,日益凸显为平台治理的痛点和难点。 《外卖平台服务管理基本要求(征求意见稿)》,针对"幽灵外卖"、商户"爆单"等乱象,从商户入驻、 信息审核等方面提出系统要求,严守食品安全底线。 专家介绍,所谓"幽灵外卖",是指没有营业执照、食品经营许可证等证照,或不具备餐饮经营资质的商 户,通过假证、套证、借证等违法违规手段在外卖平台提供违规餐饮服务的现象,此类商户借助虚假证 照与地址信息违规上线经营,埋下食品安全隐患。 中国信息通信研究院政策与经济研究所副所长李强治表示,近年来,随着平台收费规则、计费方式、包 括补贴要求等越来越复杂,常常导致商户出现看不懂、弄不明、算不清的情况,难以准确判断成本投入 和收入预期,甚至出现卖得越多、亏得越多的局面。 专家介绍,征求意见稿明确限定了 ...
规范平台收费、商户入驻等!外卖“新规”征求意见
Yang Shi Xin Wen· 2025-09-24 01:20
市场监管总局组织起草的《外卖平台服务管理基本要求(征求意见稿)》,今天起(24日)正式面向社 会公开征求意见。征求意见稿聚焦平台收费、促销行为等重点问题,帮助外卖平台企业规范服务管理、 提升服务质量,减轻商户经营负担,引导平台企业公开有序竞争。 中国信息通信研究院政策与经济研究所副所长李强治:近年来,随着平台收费规则、计费方式、包括补 贴要求等越来越复杂,常常导致商户出现看不懂、弄不明、算不清的情况,难以准确判断成本投入和收 入预期,甚至出现卖得越多、亏得越多的局面。 专家介绍,征求意见稿明确限定了外卖平台向商户的收费项目,不得随意新设收费项目,并从公示方 式、公示内容、结算明细、推广效果等方面对平台收费作了细化规定,通过提升各类费用信息披露的完 整性与易理解性,防止不透明收费。 中国信息通信研究院政策与经济研究所副所长李强治:要求平台按照合理匹配原则,科学设定技术服务 费、配送服务费和推广服务费。推动平台建立技术服务费下调机制,逐步降低基础佣金。特别是对中小 微商户要制定费用减免等扶持措施。 专家介绍,今年以来,外卖平台围绕抢夺用户流量、夯实配送能力开展"补贴大战",很多商户被迫卷入 其中,甚至出现转嫁补贴 ...
中经评论:让万千商家与平台一起跑更远
Jing Ji Ri Bao· 2025-09-24 00:06
9月19日上午8点,iPhone 17系列正式开售。郑州一位消费者从淘宝闪购下单星宇橙色新机,到签 收只用了11分钟。什么概念?比他自己换衣服、出门、挤进商场还要快! 服务质量也在持续提升。美团新增"现制现炒"信息展示栏,方便消费者选择;淘宝、美团均上线了 全新的会员体系,让用户消费有更多权益回报。 从更宏观的视角看,即时零售的快速渗透,正在促使品牌重新思考渠道策略,一批便利店、商超、 3C专卖店加速拥抱即时零售。"11分钟送达iPhone"可能很快不再是新闻,而是常态。 然而,在享受极致效率的同时,我们也需关注即时零售的"双刃剑"效应。各大平台重金押注的这场 硬仗,短短几个月就烧掉了数百亿元。资本加持下,供应链效率飞起,社会运转加速,确实拉动了就 业、促进了消费。可国家这么大,各地发展不均衡,无数小餐馆、夫妻店还在靠传统经营养家糊口。如 果放任资本和流量肆意施展,甚至用自营方式抢他们的饭碗,很多小商家恐怕来不及转型就被冲垮了。 正因如此,行业的健康持续,不能只靠平台"自己跑得快",更要与千千万万商家"一起跑更远"。监 管部门也明确要求,避免补贴冲击正常价格体系,同时切实加大对中小商家的扶持力度,使发展的成果 ...
无堂食外卖面对信任大考
Jing Ji Ri Bao· 2025-09-23 22:12
商家的自律与诚信是赢得信任的根本。在食品安全问题上,商家必须坚守底线,严格遵守相关法律法规 和行业标准。主动拥抱"互联网+明厨亮灶"建设,将后厨直播作为赢得消费者信任的"投资"。主动公开 食材储存、清洗、加工和打包全过程,让食品制作过程"透明化",接受消费者监督。此外,全面规范使 用"食安封签",防止食品在配送过程中被污染,从细节处体现对食品安全的重视。 "无堂食外卖"赢得消费者信任非一日之功,要形成"政府推行标准、平台尽责管理、商户规范操作"的多 元共治生态。只有消费者能够"看得明白、点得放心",无堂食外卖才能真正摆脱信任危机,实现长远健 康发展。 (文章来源:经济日报) 让消费者点得放心、安心,政府的标准制定与监管创新是破局的关键。今年以来,各地政府积极探索, 为行业规范化发展提供了重要借鉴。重庆推出全国首个《无堂食外卖经营服务规范》团体标准,构建起 覆盖准入、加工、配送的全链条监管体系;浙江杭州实施《无堂食外卖聚集区管理规范》,推行无堂食 外卖聚集区组团式管理模式;河南省市场监管局聘请外卖骑手担任食品安全监督员,通过骑手"随手 拍"形式,及时上报食品安全问题线索,助力隐患早发现、早处置。此外,也可通过建 ...
马云回归阿里,带领AI登上《新闻联播》
Sou Hu Cai Jing· 2025-09-23 16:21
Core Insights - The return of Jack Ma to Alibaba has significantly increased the company's focus on AI technology and investment, marking a pivotal shift in its strategic direction [1][3][9] Group 1: AI Technology Focus - Jack Ma's emphasis on AI has reached unprecedented levels, with reports indicating he has actively sought updates on AI development multiple times in a single day [4][22] - Alibaba's subsidiary, Pingtouge, has developed a new AI chip that surpasses Nvidia's A800 in key performance metrics, indicating Alibaba's competitive strength in the AI chip sector [6][8] - The company plans to invest over 380 billion yuan in cloud and AI infrastructure over the next three years, exceeding its total investment in the past decade [9][11] Group 2: Financial Investments and Growth - In the first quarter of the 2026 fiscal year, Alibaba's capital expenditure surged by 220% year-on-year to 38.6 billion yuan, reflecting the company's unprecedented investment in AI [11] - Alibaba is expanding its global footprint by establishing eight new AI data centers, increasing its total to 95, mirroring Amazon AWS's global strategy [11] Group 3: Strategic Partnerships and Market Expansion - Alibaba has formed a deep collaboration with Apple, integrating its Tongyi Qianwen large model into the iOS system, which is expected to enhance user experience across millions of iPhones [11][22] - The company is also aggressively pursuing growth in the local services sector, responding to competition from JD.com by upgrading its Taobao platform and integrating Ele.me into its e-commerce division [12][14] Group 4: AI in Operational Efficiency - AI technology has been implemented in Alibaba's delivery services, resulting in a 12% increase in delivery efficiency and a near 90% success rate in route optimization [17][22] - The introduction of AI-driven tools has significantly reduced the time required for merchants to set up stores, from three days to just four hours [17] Group 5: International Market Strategy - Alibaba's Southeast Asian platform, Lazada, is now fully open to Tmall merchants, allowing for seamless entry into international markets with AI support for logistics and customer service [20] - This initiative lowers the barriers for brands to expand overseas, as they can leverage Lazada's infrastructure without needing to establish local teams [20]