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顾客餐厅内“公筷喂狗”,西贝要有明确的态度
Nan Fang Du Shi Bao· 2025-09-18 10:26
西贝又摊上事了。8月底,陈先生前往温州某商场一家亲子主题的西贝餐厅就餐时,发现邻桌顾客 带着一只宠物狗进入餐厅,其不仅将狗放在餐椅上,还直接用餐厅提供的筷子夹菜喂狗。 在餐厅用公筷喂狗,对他人体验不管不顾,本质上是"我家的狗不咬人"的另一种心理折射。要说邻 桌为何报警,理由也不难推测。第一,你家的狗是否健康?第二,餐厅的清洗是否到位?第三,心理的膈 应无法清洗。 不管个别狗主怎么爱自家狗,都需要明白一个在公共空间人狗和谐共处的前提,那就是"人狗有 别":尊重差异,然后共处。不是人人都爱狗,爱狗也不等于爱别人的狗,甚至很多人怕狗。此事发生在 最近饱受争议的西贝,从舆论效果上看,有可能进一步冲击西贝公众形象。 此事的核心问题其实在于西贝的管理漏洞。据陈先生表示,其发现上述现象后便当即提出质疑,门 店店长的说法是"没有不让带宠物的政策",未给出进一步解决方案。而当媒体介入后,相关负责人却回 应记者称,餐厅确实有"禁止宠物入内"的规定(除导盲犬等特殊犬只外),餐厅工作人员工作疏忽,未第 一时间发现涉事顾客带狗进店。 这种前后不一的说法显示西贝对于内部管理规范的认知和落实存在很大问题。管理上的松懈,经由 舆论传播后很容 ...
早报|美联储宣布降息25个基点;清华学霸晒1.67亿元年薪引调查;多家餐饮店抹掉无预制菜字样;携程被约谈
虎嗅APP· 2025-09-18 00:17
Group 1 - The Federal Reserve announced a 25 basis point interest rate cut, bringing the target range to 4.00%-4.25%, aligning with market expectations [2][3] - This marks the first rate cut since December 2024, occurring after a 9-month interval [3] Group 2 - China Ping An clarified that recent rumors about relocating from Shanghai are unfounded, stating that the adjustments are regulatory compliance measures rather than a withdrawal from the city [4][5][6] - The company emphasized that its subsidiaries based in Shanghai will remain unchanged, and the adjustments pertain to employees returning to the Shenzhen headquarters [5][6] Group 3 - CATL announced that its sodium-ion batteries will have a range exceeding 500 kilometers and will begin mass production next year, targeting over 40% of the domestic passenger vehicle market [7][8] - The sodium-ion battery has a density of 175 Wh/kg and offers advantages in low-temperature performance and safety compared to lithium-ion batteries [7] Group 4 - Peak Group's chairman denied reports of widespread salary cuts, stating that the overall reduction is less than 10%, with adjustments primarily affecting high-salary positions and loss-making departments [16] - The company reported a loss of 130 million yuan in its direct sales business for the first seven months of the year, prompting the salary adjustments [16] Group 5 - The Tianjin Medical Insurance Consumables Directory will come into effect, including 3,062 types of medical consumables, with 1,896 classified as Class A, setting payment standards to reduce high prices [30]
8点1氪|西贝回应“公筷喂狗”事件;美联储宣布降息25个基点;DeepSeek梁文锋论文登上《自然》封面
3 6 Ke· 2025-09-18 00:06
Group 1 - The incident involving a customer feeding a dog with restaurant chopsticks at a West B restaurant raised concerns about dining safety, leading to the disposal of all involved utensils and a thorough sanitation of the premises [1] - The Federal Reserve announced a 25 basis point cut in the federal funds rate, marking its first rate decrease since December 2024, bringing the target range to 4.00%-4.25% [1] Group 2 - DeepSeek's research paper on the DeepSeek-R1 reasoning model was featured on the cover of the prestigious journal Nature, highlighting its significance as the first mainstream large language model to undergo peer review [2][3] - The U.S. government extended the grace period for TikTok's ban for the fourth time, now set to expire on December 16, 2024 [4] - A Chinese restaurant chain, Green Tea, was reported to have removed its "no pre-made dishes" signage, raising questions about its food preparation practices [6] Group 3 - The Chinese government announced that personal medical insurance accounts can now transfer funds to family members' accounts for medical expenses, enhancing the utility of these accounts [5] - A man discovered two salary payments linked to his identity, suggesting potential misuse of personal information by a company to evade taxes [5] - Japan Airlines faced significant delays due to a pilot's pre-flight drinking, resulting in salary cuts for 37 executives, including the company president [9] Group 4 - Google Pay will be fully launched in Saudi Arabia, with Alipay expected to be integrated by 2026, enhancing digital payment options in the region [6] - The Chinese government plans to distribute over 330 million yuan in consumer subsidies during the upcoming National Day holiday, aiming to boost tourism and cultural consumption [6] - Peak Sports was reported to have implemented salary cuts across the board, with reductions reaching up to 50% for certain employees [7] Group 5 - China's bicycle and electric bicycle ownership has reached approximately 580 million, with significant reductions in carbon emissions attributed to two-wheeled transportation [12] - The U.S. stock market showed mixed results, with Baidu's shares rising over 11%, indicating positive market sentiment for certain Chinese tech stocks [13] Group 6 - NIO Inc. successfully raised $1.16 billion through a public stock offering, aimed at advancing its electric vehicle technology and infrastructure [14] - AI chip startup Groq completed a $750 million funding round, achieving a post-money valuation of $6.9 billion, reflecting strong investor interest in AI technology [14] - "Qingyun New Materials" announced the completion of a multi-billion C round financing to expand its production capacity and enhance its position in the high-end fiber materials market [14]
同样是预制菜,老乡鸡和萨莉亚怎么没人骂?
Sou Hu Cai Jing· 2025-09-17 09:00
Core Viewpoint - The public dispute between Luo Yonghao and Jia Guolong has ignited a significant controversy surrounding the concept of "pre-prepared dishes," leading to a crisis for the restaurant chain Xibei [1][2][3] Group 1: Crisis Development - The conflict escalated due to Jia Guolong's firm stance against accusations of using pre-prepared dishes, despite evidence suggesting otherwise, including long shelf-life frozen products [1][4] - Xibei's daily revenue reportedly dropped by 1 million yuan over two consecutive days due to the backlash, marking one of the company's most significant external crises [6][7] Group 2: Public Perception and Market Trends - The definition of pre-prepared dishes varies between industry standards and public perception, leading to confusion and mistrust among consumers [3][7] - The pre-prepared dish market is maturing, with many restaurant chains, including Xibei, relying heavily on pre-prepared items, which has become a common practice in the industry [8][9] Group 3: Competitive Landscape - Other restaurant brands, such as Laoxiangji, have adopted transparency in their operations by clearly labeling dish preparation methods, which has been positively received by consumers [11][12] - Xibei's pricing strategy has been criticized, as consumers feel they are being charged excessively for pre-prepared dishes, contrasting with competitors like Sally's, which offers more affordable options [13][14] Group 4: Future Outlook - Xibei aims to achieve a revenue target of 100 billion yuan by 2030 and plans to go public between 2026 and 2027, but the current controversy may hinder these ambitions [17][18] - The ongoing disconnect between Xibei's management and consumer expectations regarding food transparency remains a significant challenge for the brand [18]
西贝惊魂120小时
Hu Xiu· 2025-09-17 06:52
Core Viewpoint - The article discusses a significant public relations crisis faced by the restaurant chain Xibei, triggered by criticism from internet entrepreneur Luo Yonghao regarding the use of pre-prepared dishes, leading to a substantial drop in sales and a backlash against the brand [1][17][51]. Group 1: Crisis Overview - Xibei held an all-staff meeting with 18,000 employees to address the crisis, which was described by founder Jia Guolong as the largest external crisis since the brand's inception [1][2]. - Luo Yonghao criticized Xibei on social media, claiming that the restaurant primarily uses pre-prepared dishes, which sparked widespread public outrage [6][11]. - Following the criticism, Xibei's daily revenue reportedly dropped by 1 million yuan before the crisis escalated, with estimates suggesting a drop of 2 to 3 million yuan on the peak day of the controversy [52][76]. Group 2: Company Response - Jia Guolong responded by canceling a family trip to address the situation and initiated a public defense of the brand, asserting that Xibei does not use pre-prepared dishes [8][13]. - Xibei opened its kitchens to the public and media to demonstrate its cooking processes, aiming to counter the negative perceptions [20][25]. - The company issued a letter detailing the ingredients used in its dishes, but this was met with skepticism from the public, who pointed out inconsistencies in the information provided [26][27]. Group 3: Public Perception and Impact - The controversy highlighted the public's growing concern over food transparency and quality, particularly regarding the use of frozen ingredients in children's meals [22][24]. - Despite efforts to clarify its practices, Xibei's reputation suffered significantly, with many consumers associating the brand with high prices and low-quality food [80][81]. - The incident reflects broader challenges in the restaurant industry, particularly in maintaining consumer trust and adapting to changing perceptions about food sourcing and preparation [64][74]. Group 4: Leadership and Management Style - Jia Guolong's management style has been described as strong-willed and resistant to external advice, which may have contributed to the crisis escalation [59][60]. - The article suggests that Jia's focus on standardization and operational control may not align with consumer expectations regarding food quality and transparency [32][42]. - The crisis has prompted discussions about the need for modern management practices in the restaurant industry, particularly in handling public relations and consumer engagement [63][64].
为什么老板一定要亲自干点“脏活”
虎嗅APP· 2025-09-16 14:05
以下文章来源于人神共奋 ,作者思想钢印 人神共奋 . 财经专栏作家,虎嗅&雪球2020年度十佳作者 本文来自微信公众号: 人神共奋 (ID:tongyipaocha) ,作者:思想钢印,题图来自:AI生成 真实的谎言 衡量行业研究员的经验,有一个最重要的标准,上市公司高管对公司的介绍,他们能不能看出,哪些 可信,哪些半信半疑,哪些一听就是"真实的谎言"? 很多时候, 并不是上市公司故意撒谎,而是高层确实不知道业务"实际上"是怎么运作的 ——就像西 贝的贾老板是真的相信下面的餐厅是按"操作指南"上那几道菜的标准做法,所以没有预制菜一样。 虽然西贝与老罗的口水战,祸根在于预制菜没有明确的国家标准,两边说的"预制菜"不是一个概念, 但从贾老板的回应看,他应该也不知道,后厨到底"预制"到什么程度,员工知道,餐厅经理知道,部 分中层也知道,但就是老板以为不存在。 行刑之后,史塔克公爵先问了儿子一个问题:"你知道为什么我要亲自行刑吗?" 答案:这是史塔克家族遵循先民的传统——判决死刑的人必须亲自动手。 他对儿子说:"布兰,有朝一日你会成为罗柏的家臣,为你哥哥和国王治理属于你自己的领地,届时 你也必须执掌律法。当那天来临的 ...
西贝惊魂120小时 | 商业头条No.92
Sou Hu Cai Jing· 2025-09-16 11:32
Core Viewpoint - The article discusses a significant public relations crisis faced by Xibei, a Chinese restaurant chain, triggered by a social media dispute with entrepreneur Luo Yonghao regarding the use of pre-prepared ingredients in their dishes. The founder, Jia Guolong, has taken a strong stance against these allegations, leading to a series of public responses and internal meetings to manage employee morale and customer perceptions [1][4][5]. Group 1: Crisis Overview - On September 12, Xibei held a large meeting with 18,000 employees to address the crisis, which Jia Guolong described as the biggest external crisis since the brand's inception [1][7]. - Luo Yonghao criticized Xibei on social media, claiming that the restaurant primarily uses pre-prepared dishes, which sparked widespread public outrage [4][5]. - Jia Guolong's immediate reaction included a commitment to sue Luo Yonghao and a public demonstration of Xibei's kitchen practices to counter the allegations [5][9]. Group 2: Employee and Customer Reactions - Employees expressed concerns about their job security and the impact of the crisis on their livelihoods, with reports of a 10% decline in store performance [1][2]. - To alleviate employee anxiety, Jia Guolong provided a 500 yuan subsidy to frontline staff [1]. - Despite efforts to clarify the situation, public sentiment remained negative, with many consumers questioning the transparency of Xibei's ingredient sourcing and pricing [10][12]. Group 3: Business Impact - Following the crisis, Xibei's daily revenue reportedly dropped by 1 million yuan before the incident escalated to a loss of 2 to 3 million yuan on the peak day of public scrutiny [25][24]. - The restaurant chain's reputation suffered significantly, with comparisons made between the damage caused by Luo Yonghao's comments and Jia Guolong's defensive actions [12][27]. - Xibei's average profit margin was reported to be below 5%, with high costs attributed to raw materials and labor [38]. Group 4: Management and Strategic Decisions - Jia Guolong's management style has been described as strong-willed and resistant to external advice, which may have contributed to the crisis escalation [29][31]. - The company has been criticized for its lack of modern management practices, which has become evident during the crisis [31][39]. - In response to the backlash, Xibei announced changes to its ingredient sourcing and preparation processes, aiming to improve transparency and customer trust [37].
商业头条No.92 | 西贝惊魂120小时
Sou Hu Cai Jing· 2025-09-16 10:43
Core Viewpoint - The article discusses the significant external crisis faced by the restaurant chain Xibei, triggered by public criticism from internet entrepreneur Luo Yonghao regarding the use of pre-prepared dishes, leading to a public relations disaster for the brand [5][11][28]. Group 1: Company Response and Crisis Management - Xibei's founder, Jia Guolong, held a large meeting with 18,000 employees to boost morale amidst the crisis, emphasizing the importance of confidence in the brand [1][11]. - Jia Guolong provided a 500 yuan subsidy to frontline employees to alleviate their concerns about the impact of the crisis on their livelihoods [1][11]. - Following Luo's accusations, Jia Guolong publicly declared intentions to sue Luo and opened Xibei's kitchens for media and consumer inspection to demonstrate transparency [8][12][15]. Group 2: Public Reaction and Social Media Impact - Luo Yonghao leveraged his significant social media following to amplify his criticism of Xibei, leading to widespread public scrutiny and media attention [6][12]. - The public's reaction intensified as videos of Xibei's kitchen practices surfaced, revealing the use of long-shelf-life ingredients, which contradicted the brand's claims of freshness [12][13][14]. - Luo's live streams dissecting Xibei's operations further fueled public outrage, with many consumers expressing dissatisfaction with the perceived quality and pricing of Xibei's offerings [15][39]. Group 3: Financial Implications and Business Performance - Xibei experienced a significant drop in daily revenue, estimating losses of 1 million yuan prior to the crisis and potentially 2 to 3 million yuan on the peak day of public scrutiny [26][28]. - The brand's average profit margin was reported to be below 5%, with high costs attributed to raw materials and labor [39]. - Despite the crisis, Jia Guolong maintained that Xibei's pricing was justified, labeling public perceptions of high costs as a misunderstanding [39][41]. Group 4: Industry Context and Future Outlook - The restaurant industry is still recovering from the impacts of the pandemic, and Xibei's struggles reflect broader challenges within the sector [11][28]. - Jia Guolong's approach to standardization in food preparation has been both a point of innovation and contention, as the industry grapples with consumer expectations for transparency and quality [20][24]. - The ongoing crisis may prompt Xibei to reevaluate its operational strategies and public relations tactics to better align with consumer sentiments and industry standards [31][38].
都是华与华的甲方,西贝为什么没像蜜雪冰城一样逆转危机?
Sou Hu Cai Jing· 2025-09-16 06:47
Core Viewpoint - The conflict between Xibei and Luo Yonghao escalated into a public dispute over food quality and consumer rights, highlighting issues in the restaurant industry regarding transparency and consumer trust [1][2][17]. Group 1: Incident Overview - Luo Yonghao criticized Xibei for using pre-prepared dishes, claiming they were overpriced and of poor quality, which sparked significant public interest and debate [2][3]. - Xibei's founder, Jia Guolong, responded by denying the use of pre-prepared dishes and threatened legal action against Luo Yonghao for damaging the company's reputation [2][3]. - In an effort to prove their commitment to transparency, Xibei announced that all kitchens would be open for public inspection and introduced a special menu for consumers to taste their dishes [2][3]. Group 2: Public Reaction and Media Coverage - Media investigations revealed that Xibei's children's meals included frozen ingredients, raising further consumer concerns about food quality and safety [3][11]. - The public's reaction was largely negative, with many questioning Xibei's practices and expressing dissatisfaction with the quality of their meals [3][11]. - Xibei's official communications included an apology and a commitment to improve, but the damage to their reputation was significant, leading to a reported drop in daily revenue by over 2 million yuan [15][17]. Group 3: Industry Implications - The incident reflects broader issues in the restaurant industry regarding the use of pre-prepared foods and the lack of clear regulations on food labeling, which can mislead consumers [14][19]. - The upcoming national standards for pre-prepared foods may provide clarity and enforce transparency in the industry, potentially reshaping consumer expectations and restaurant practices [14][19]. - The contrasting public perception of Xibei and other brands like Mixue Ice City illustrates the importance of aligning product quality with consumer expectations, especially in a price-sensitive market [15][16].
西贝道歉|首席资讯日报
首席商业评论· 2025-09-16 04:16
Group 1 - Xibei Restaurant Group issued an apology on September 15, acknowledging a significant gap between their production processes and customer expectations, committing to complete necessary adjustments by October 1 [2] - Xiaomi announced the launch of the new Xiaomi 17 series on September 15, which includes three models and features the world's first Snapdragon 8 Gen 2 mobile platform, positioning itself to compete directly with Apple's iPhone [3] - The China Alcoholic Drinks Association stated that the trend of low-alcohol liquor is not yet definitive, emphasizing the need for liquor companies to engage with younger consumers and understand their preferences [4] Group 2 - Founder of Pang Donglai expressed support for Xibei, highlighting the challenges of running a business and encouraging a constructive approach to help improve the company rather than destroy it [5] - Union Pacific's CEO discussed a proposed $85 billion acquisition of Norfolk Southern with President Trump, with both companies seeking regulatory approval for the merger [6] - Google Gemini surpassed ChatGPT in downloads, becoming the top free app in the US App Store [8] Group 3 - Apple customer service advised against using metal phone cases for the iPhone 17 Pro due to potential signal interference, although they have not confirmed any issues related to the phone's network performance [9] - The China Chain Store and Franchise Association clarified the definition and scope of pre-prepared dishes, emphasizing that products meeting food safety regulations and prepared in-store do not fall under the category of "pre-prepared dishes" [10] - BYD and Seres both responded positively to the China Automotive Industry Association's initiative on supplier payment norms, committing to uphold timely payments and promote a healthy industry ecosystem [11][12][14]