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美团试点:骑手可“拉黑”顾客
Guan Cha Zhe Wang· 2025-10-13 10:11
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Features and User Interaction - The new feature enables riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. - The introduction of this feature is seen as a significant step towards establishing a two-way evaluation and trust mechanism, enhancing riders' dignity and voice [2]. Group 2: Industry Impact and Service Optimization - If widely adopted, this feature could lead to further optimization of service rules in the local life service sector, balancing interests among various stakeholders and fostering a healthier platform ecosystem [2]. - Meituan has implemented several protective policies for riders this year, including the cancellation of penalty fees for late deliveries and the introduction of a pension insurance subsidy [3][4]. - The company aims to create a more equitable and humane incentive mechanism, shifting from negative penalties to positive incentives for riders [3][4]. Group 3: Financial Insights - In May, Meituan disclosed that the average monthly income for high-frequency riders ranged from 7,230 to 10,100 yuan, with skilled riders in major cities earning up to 12,593 yuan [3].
美团试点“骑手屏蔽顾客”功能,双向评价时代来临?
Guan Cha Zhe Wang· 2025-10-13 10:04
Core Viewpoint - Meituan has launched a pilot feature in seven cities that allows delivery riders to evaluate and block users, enhancing rider protection and promoting a more balanced interaction between users and riders [1][2]. Group 1: New Feature Implementation - The new feature allows riders to anonymously evaluate users within 48 hours after order completion and block users who threaten or insult them [1][2]. - Riders can only block a maximum of two users at a time, with a blocking period of 365 days, after which the block is automatically lifted [2]. Group 2: Rider Feedback and Consumer Reactions - Riders have expressed positive feedback about the feature, emphasizing its importance for their safety and dignity, although it requires evidence of abuse for blocking [2]. - Consumers have mixed reactions, with some supporting the feature for protecting riders and others suggesting a similar "block merchant" function to avoid poor dining experiences [2]. Group 3: Broader Industry Implications - This initiative marks a significant step towards establishing a two-way evaluation and trust mechanism, potentially leading to improved service rules in the local service industry [2]. - If widely adopted, such features could enhance the overall ecosystem of local life services by balancing interests among various stakeholders [2]. Group 4: Ongoing Rider Protection Policies - Meituan has introduced several protective policies for riders this year, including the "no penalty for delays" trial and expanded health insurance coverage [3][4]. - The company has committed to improving rider safety and income stability through various measures, including a shift from negative penalties to positive incentives [4][5].
北水动向|北水成交净买入198.04亿 灰犀牛冲击市场情绪 内资逢低抢筹盈富基金(02800)近73亿港元
智通财经网· 2025-10-13 09:58
Core Insights - The Hong Kong stock market saw a net inflow of 198.04 billion HKD from northbound trading on October 13, with 75.98 billion HKD from the Shanghai Stock Connect and 122.06 billion HKD from the Shenzhen Stock Connect [1] Group 1: Stock Performance - The most bought stocks included the Tracker Fund of Hong Kong (02800), Hang Seng China Enterprises (02828), and Hua Hong Semiconductor (01347) [1] - The most sold stocks were Tencent (00700), Alibaba-W (09988), and SMIC (00981) [1] - Alibaba-W had a buy amount of 102.16 billion HKD and a sell amount of 123.94 billion HKD, resulting in a net outflow of 21.78 billion HKD [2] - SMIC had a buy amount of 54.30 billion HKD and a sell amount of 72.40 billion HKD, leading to a net outflow of 18.10 billion HKD [2] - Tencent had a buy amount of 29.11 billion HKD and a sell amount of 62.19 billion HKD, resulting in a net outflow of 33.08 billion HKD [2] Group 2: Market Trends - The market is experiencing a decline in investor risk appetite due to escalating US-China trade tensions, which has led to a valuation correction in Hong Kong stocks [4] - Despite the current market challenges, there are expectations for stabilization in investor sentiment due to domestic growth-supporting policies and long-term measures to stabilize the stock market [4] - The semiconductor sector is showing divergence, with Hua Hong Semiconductor receiving a net inflow of 13.47 billion HKD, while SMIC faced a net outflow of 5.23 billion HKD [5] Group 3: Company-Specific News - Xiaomi Group-W (01810) saw a net inflow of 8.88 billion HKD despite a nearly 9% drop in its stock price due to safety concerns following a fire incident involving one of its vehicles [5] - Kingsoft (03888) received a net inflow of 2.86 billion HKD amid discussions on export controls related to rare earth materials [5] - Northbound trading sold off tech stocks, with Alibaba-W and Tencent facing significant net outflows of 24.45 billion HKD and 16.23 billion HKD, respectively [6]
果然财评|从困在系统到有权说不,美团试点“骑手屏蔽顾客”
Qi Lu Wan Bao· 2025-10-13 09:21
Core Insights - The article discusses Meituan's pilot program in seven cities that allows delivery riders to block customers, marking a significant shift in the power dynamics of the platform economy [3][4] - This initiative aims to balance the interests of riders, customers, and the platform, moving from a customer-first approach to a more equitable model [3][4] Summary by Sections Rider Rights and Protections - The new feature grants riders limited "counter-rights," including a 48-hour evaluation window, evidence review mechanism, and a 365-day blocking period, which enhances their dignity and rights [3][4] - Feedback from riders indicates a strong desire for this feature, as it allows them to avoid abusive customers and provides a sense of security [4] Platform Governance and Changes - The implementation of the blocking feature is part of a broader strategy that includes eliminating late penalties, trialing pension subsidies, and expanding occupational injury protections, indicating a shift towards fairer governance [4][5] - Post-implementation feedback shows a 15% increase in rider satisfaction with the platform [4] Industry Implications and Future Directions - The current limitation of blocking only two customers may not fully address the potential for repeated abuse, suggesting a need for further refinement [5] - Experts suggest that the industry should seek a new balance between efficiency and fairness, with Meituan's innovation potentially serving as a benchmark for the sector [5] - The overall competitiveness of the platform economy relies on a healthy ecosystem that considers user experience, rider rights, and platform order [5]
美团买药上线“副作用全额退”功能
Bei Jing Shang Bao· 2025-10-13 08:34
北京商报记者在美团买药上查询发现,"副作用全额退"是指用户在美团平台或"美团买药"小程序购买 GLP-1及失眠类指定药品后21天内,如因药物产生副作用,可凭医院出具的确诊病历单,申请退货退 款,平台将为用户提供药品订单免单(全额退款)及邮费补偿服务。 北京商报讯(记者 王寅浩 实习记者 宋雨盈)10月13日,北京商报记者获悉,针对司美格鲁肽、替尔泊 肽等GLP-1药物和莱博雷生、达利雷生等抗失眠药物,美团买药近期上线了"副作用全额退"功能。 ...
司美格鲁肽吃出副作用?美团:相关订单全额退
第一财经· 2025-10-13 08:10
10月13日,第一财经记者了解到,针对司美格鲁肽、替尔泊肽等GLP-1药物和莱博雷生、达利雷生等 抗失眠药物,美团买药近期上线了"副作用全额退"功能。"副作用全额退"是指用户在美团平台或"美团 买药"小程序购买GLP-1及失眠类指定药品后21天内,如因药物产生副作用,可凭医院出具的确诊病 历单,申请退货退款,平台将为用户提供药品订单免单(全额退款)及邮费补偿服务。(第一财经记者 陆涵之) ...
司美格鲁肽吃出副作用?美团:相关订单全额退
Di Yi Cai Jing· 2025-10-13 08:05
(文章来源:第一财经) 10月13日,第一财经记者了解到,针对司美格鲁肽、替尔泊肽等GLP-1药物和莱博雷生、达利雷生等抗 失眠药物,美团买药近期上线了"副作用全额退"功能。"副作用全额退"是指用户在美团平台或"美团买 药"小程序购买GLP-1及失眠类指定药品后21天内,如因药物产生副作用,可凭医院出具的确诊病历 单,申请退货退款,平台将为用户提供药品订单免单(全额退款)及邮费补偿服务。 ...
“骑手可以屏蔽顾客”?美团回应试点新功能
Bei Jing Shang Bao· 2025-10-13 06:38
北京商报讯(记者 郭缤璐)近日,有外卖骑手在社交平台上发帖称,美团在多个城市试点上线骑手评 价用户和骑手屏蔽用户功能,赋予骑手屏蔽用户的权限。对此,10月13日,北京商报记者从美团客服处 获悉,上述功能为最近新增,设置屏蔽后,365天之内骑手不会接到该用户的订单。这一功能目前已在 多个城市开放,后续会进一步推广,但具体时间尚未确定。 据了解,在该功能下,订单结束后的48小时内,骑手可在订单页对用户进行匿名评价。若遇到顾客辱 骂、恐吓威胁等场景,骑手可在评价页面勾选 "不再为该顾客送餐" 快捷屏蔽用户;也可在骑手APP的 "接单设置页面-接单工具模块-屏蔽顾客" 中选择对顾客进行屏蔽,提交相关证据审核通过后即可屏蔽成 功,最多可同时保持屏蔽两个用户。 ...
外卖骑手能屏蔽顾客了?美团回应
Qi Lu Wan Bao· 2025-10-13 04:20
Core Points - Meituan has introduced a new feature allowing delivery riders to block customers in response to abusive behavior, currently being tested in seven cities including Jinjiang and Shaoxing [1] - Riders can evaluate customers anonymously within 48 hours after order completion and can choose to block customers who threaten or insult them [1] - The blocking feature allows riders to prevent receiving orders from specific customers for up to 365 days, with the ability to block a maximum of two customers simultaneously [1] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a customer blocking feature for delivery riders in seven cities [1] - The feature aims to protect riders' rights and improve their working conditions [1] - **Functionality Details** - Riders can evaluate customers anonymously after order completion [1] - If a rider encounters abusive behavior, they can select the option to block the customer on the app [1] - The blocking process requires evidence submission for approval [1] - **Future Expansion** - The feature is currently available in multiple cities and will be gradually rolled out nationwide [1] - Specific timelines for further expansion have not been confirmed [1]
美团闪购发布酒水国庆中秋假期战报
Qi Lu Wan Bao· 2025-10-13 02:27
Core Insights - The premium liquor market has seen significant growth during the National Day and Mid-Autumn Festival holiday period, with major brands leading the consumption surge [1] Sales Performance - Moutai's sales increased nearly 10 times year-on-year - Wuliangye's sales grew nearly 3 times year-on-year - Luzhou Laojiao's sales surged over 11 times year-on-year - Jinshiyuan's sales rose over 5 times year-on-year - Honghualang 15's sales increased nearly 7 times year-on-year - Baiyunbian 15-year aged liquor's sales grew nearly 6 times year-on-year [1] Market Trends - Instant retail is emerging as a new growth driver for major liquor brands and regional leaders, facilitating exponential sales growth - The strong sales performance of top brands like Moutai and Luzhou Laojiao highlights their strong pricing power in the instant retail channel - Regional leaders are leveraging instant retail to overcome geographical limitations and reach a broader consumer base [1] Consumer Behavior - The demand for "30-minute delivery" has led to a surge in scenario-based consumption, indicating a shift in consumer preferences [1] Future Outlook - The ability to balance channel efficiency with value competition will be crucial for liquor companies navigating the industry's adjustment period [1]