9月23日，携程宣布，针对台风"桦加沙"影响，携程酒店、机票、旅游等产品已为用户启动重大突发事 件保障举措。 酒店产品：针对近期预定广东、海口、香港、澳门等地受影响的订单，携程已开启兜底保障，将全力协 调，降低用户退订损失。 针对因受台风"桦加沙"直接影响无法出行或产生目的地滞留，订单出发返程日期为9月23日至24日，目 的地及出发地（含行程中转地）为香港、澳门、广州、深圳、江门、中山、东莞、珠海、惠州、湛江、 阳江、茂名、潮州、佛山等地受影响的旅游订单，携程启动"重大灾害旅游体验保障金"，对行程受直接 影响而取消所产生的订单最终损失予以保障。 （智通财经记者 唐莹莹） ...

Core Viewpoint - Major online travel platforms such as Ctrip, Fliggy, and Qunar have activated emergency response measures in response to Typhoon "Haikui," providing guarantees for affected travelers [1][2][3] Group 1: Ctrip's Response - Ctrip has initiated significant emergency measures for hotel, flight, and travel products, offering a safety net for travelers affected by the typhoon [1] - For bookings in regions like Guangdong, Haikou, Hong Kong, and Macau, Ctrip has launched a guarantee to minimize cancellation losses for travelers [1] - Ctrip's "Major Disaster Travel Experience Guarantee Fund" will cover losses for orders canceled due to direct impacts from the typhoon for travel dates of September 23-24 [1] Group 2: Fliggy's Response - Fliggy has also activated an emergency response mechanism, providing refund and modification guarantees for affected flight, hotel, and travel orders [2] - The platform is monitoring real-time policies from 26 airlines regarding free cancellation and modification for flights in and out of Guangdong, Hainan, and Hong Kong [2] - For hotel bookings in cities like Shenzhen, Guangzhou, and Sanya, Fliggy will offer free cancellation and modification for stays on September 23-24 [2] Group 3: Qunar's Response - Qunar has similarly initiated emergency guarantees for hotel bookings in affected areas, including Guangdong, Hong Kong, Macau, and Haikou for the same dates [3] - The platform is closely monitoring updates from railway and transportation authorities to ensure compliance with refund and modification services [3] - Qunar has received free cancellation policies from multiple airlines for flights affected by the typhoon and will continue to assist travelers with their ticket modifications [3]

针对因受台风"桦加沙"直接影响无法出行或产生目的地滞留，订单出发返程日期为9月23日至24日，目 的地及出发地（含行程中转地）为香港、澳门、广州、深圳、江门、中山、东莞、珠海、惠州、湛江、 阳江、茂名、潮州、 佛山等地受影响的旅游订单，携程启动"重大灾害旅游体验保障金"，对行程受直 接影响而取消所产生的订单最终损失予以保障。 携程已开启兜底保障，将全力协调，降低用户退订损失。 针对台风"桦加沙"影响，携程酒店、机票、旅游等产品已为用户启动重大突发事件保障举措。针对近期 预定广东、海口、香港、澳门等地受影响的订单，携程已开启兜底保障，将全力协调，降低用户退订损 失。 ...

Core Viewpoint - The article discusses the impact of Typhoon "Haikashan" on travel and tourism in Guangdong and surrounding areas, highlighting the emergency response measures taken by the company Fliggy to assist affected customers [1][2]. Group 1: Emergency Response Measures - Fliggy has activated an emergency response mechanism to address the impact of Typhoon "Haikashan" on flight, hotel, and travel bookings [1]. - The company will provide real-time updates on refund and change policies from airlines and railway departments for flights and train tickets entering or leaving Guangdong, Hainan, and Hong Kong [1]. - Fliggy has received typhoon refund policies from 26 airlines, including major carriers such as Air China, China Eastern Airlines, and Cathay Pacific [1]. Group 2: Refund and Change Policies - For hotel bookings in cities affected by the typhoon, such as Shenzhen, Guangzhou, and Zhuhai, Fliggy will offer free refund and change guarantees for stays from September 23 to 24 [1]. - Customers with hotel bookings in Hong Kong and Macau that are impacted by the typhoon will also receive full refund services to avoid handling fee losses [1]. - Fliggy will coordinate with merchants to provide free refunds and changes for all group tours, customized tours, and independent travel orders affected by the typhoon [1][2].

Core Insights - The upcoming National Day holiday in China is expected to see a significant increase in travel, with a projected peak from September 27 to October 12, 2025, showing a 73% year-on-year growth in travel bookings [1] - The trend of "cultural tourism" is gaining popularity, with young travelers (those born after 2000) making up 62% of the bookings, and high-end hotel bookings increasing by 115% [1] Group 1: Travel Trends - The travel orders for Shandong province during the National Day holiday have surged by 50%, with five-star hotel bookings increasing by over 130% [1] - Popular cities in Shandong for the holiday include Qingdao, Jinan, Weihai, Yantai, and Rizhao [1] - The rise of "cultural tourism" is evident, with significant interest in heritage sites, archaeological tours, and museum visits [8] Group 2: Young Travelers and New Experiences - Young travelers are increasingly opting for "small group tours," with a notable interest in visiting remote locations such as Xinjiang's Uqia County, which has seen a 114% increase in cultural tourism orders [3][5] - The demand for unique experiences, such as drone photography and off-the-beaten-path destinations, is driving the popularity of these small group tours [3] Group 3: Regional Tourism Growth - The "border tourism" trend is thriving, particularly in regions like Heilongjiang, where hotel searches have increased by 325% since September 1 [6] - The search volume for hotels near border areas has also seen significant growth, with increases of up to 700% in some locations [7] Group 4: Cultural and Industrial Tourism - The integration of cultural tourism with various industries is becoming a new trend, with museums and historical sites driving interest in nearby accommodations and dining options [8] - Industrial tourism is gaining traction, with former industrial sites being repurposed for visitor experiences, such as mining tours and historical exhibitions [10] Group 5: Marketing and Promotions - To cater to young travelers, companies are launching promotional campaigns, including discounts on hotel bookings and travel packages for the National Day holiday [15] - The focus on "cultural tourism" is expected to enhance the overall travel experience, with a variety of new destinations and activities being promoted [15]

携程年赚172亿，毛利率高达81%，甚至超过腾讯和阿里，却因后台"调价助手"强制干预商家定价，被 多家酒店实名举报。这究竟是怎么一回事呢？ ...

Group 1 - The upcoming "Golden Week" is expected to boost tourism, with a significant increase in travel bookings, particularly in Jiangsu province, where the growth rate of cultural tourism orders reached 58% as of September 19 [1][2] - The Ming Xiaoling Museum in Nanjing has seen a surge in interest, ranking 29th in the "Top 50 Archaeological Site Museums" for the first quarter of 2025, indicating its rising popularity among tourists [1] - Online platforms and social media show that visitors are eager to share their experiences at the Ming Xiaoling Museum, highlighting its cultural significance and architectural style that resonates with the historical context of the area [1] Group 2 - Cultural tourism, including museum visits, is gaining traction, with searches for cultural and archaeological tours experiencing a notable increase [2] - New travel trends among younger generations include unique experiences such as learning traditional crafts from heritage representatives and exploring industrial heritage sites, with a 40% increase in searches for "border scenic spots" [2] - The tourism market is evolving with a focus on integrating cultural and tourism experiences, as evidenced by the collaboration of travel companies with hotels and airlines to offer diverse travel packages and promotions [3]

智通财经记者 张未央 抢票"加速包"效果如何？国庆、中秋双节临近，江苏省消保委9月22日公布对第三方火车票抢票平台的专项调查结果。体验调查显示，各平台"加 速包"费用差异明显，但12306官方平台在两条线路中均最早候补成功，部分第三方平台出票晚于12306官方候补，部分全程未抢到票，与承诺 的"抢票成功率高""抢票速度更快"不符；附加费高低与抢票结果也没有明显正向关联，高价服务未兑现实际效果。 以南京南－秦皇岛（G1236）线路为例，除12306外，抢到票的平台有高铁管家、铁友火车票、美团、去哪儿、携程；智行火车票、飞猪、同程、 途牛全程未抢到票。其中，附加40元的美团极速抢票的出票时间比12306官方候补晚了近43小时；智行全能抢票附加43元未抢到票。 据介绍，本次调查采用问卷调查、线下体验等结合的方式进行，线上问卷回收有效样本4507份，线下体验涉及的第三方平台包括以火车票为核心 的出行平台"智行火车票""高铁管家""铁友火车票"，以及内置抢票的综合平台携程、去哪儿、飞猪、同程、途牛、美团，模拟用户购票场景，体 验抢票全流程，体验调查的时间截止于8月。 问卷调查结果显示，91.72%的受访者使用过第三方火 ...

Core Insights - The investigation by Jiangsu Consumer Protection Committee reveals consumer concerns and behaviors regarding third-party train ticket booking platforms, especially during peak travel seasons like the National Day holiday [1][2]. Group 1: Survey Methodology - The survey utilized a combination of online questionnaires, offline experiences, and analysis of service agreements and public sentiment, collecting 4,507 valid online responses and covering nine major platforms [2][3]. Group 2: Consumer Usage Patterns - Over 91% of respondents have used third-party ticket booking platforms, with the highest frequency of use being 3-5 times and 6-10 times per year, aligning with weekend and holiday travel [3][4]. Group 3: Success Rates and Security Concerns - More than 52% of respondents chose third-party platforms for their higher success rates, while concerns about software risks and information security were the main reasons for not using these services [4][5]. - Approximately 70% of users rated the success rate of these platforms as average to high, indicating a demand for effective ticket booking solutions [5][6]. Group 4: Acceleration Packages - Over half of the respondents occasionally purchase acceleration packages, but nearly 38% doubt their effectiveness, suggesting a psychological pressure to buy despite skepticism [5][6]. - Nearly 49% of users are willing to pay between 10-30 yuan for acceleration packages, indicating a preference for low to moderate spending [5][6]. Group 5: User Satisfaction and Complaints - Overall satisfaction with third-party platforms exceeds 70%, but issues such as poor refund and exchange experiences, misleading consumption practices, and inaccurate ticket availability were significant sources of dissatisfaction [5][6]. - More than half of the respondents identified hidden consumption traps, such as default selections for additional services, as a major concern [6][7]. Group 6: Information Security Issues - Over 40% of respondents expressed concerns about personal information security during the ticket booking process, with excessive data collection being a prominent issue [6][7]. Group 7: Discrepancies in Service Expectations - Experience surveys indicated that the actual ticket booking results often did not meet consumer expectations, leading to disputes over fees, particularly in multi-segment ticketing [6][7]. Group 8: Recommendations for Improvement - Platforms are encouraged to enhance self-regulation, improve service quality, and ensure transparent pricing for additional services, while regulatory bodies should strengthen oversight to protect consumer rights [6][7][8].

Core Viewpoint - Ctrip reported a net profit of 4.8 billion yuan in Q2, a significant increase from 3.8 billion yuan in the same period last year, leading to scrutiny from regulatory authorities due to alleged price manipulation practices [1][5]. Group 1: Financial Performance - Ctrip's net profit for Q2 reached 4.8 billion yuan, marking a 26% year-on-year increase [5]. - The fastest-growing segment for Ctrip in Q2 was "accommodation booking," generating 6.2 billion yuan in revenue, up 21% year-on-year [5]. - In contrast, the combined profit of the top two hotel groups in the industry was only 1.83 billion yuan, highlighting the disparity in profitability [5]. Group 2: Regulatory Scrutiny - Ctrip was summoned by the Zhengzhou Market Supervision Administration for violating e-commerce laws and regulations, specifically regarding unreasonable restrictions on transaction prices [3][4]. - This marks the second time within 45 days that Ctrip has faced scrutiny for price manipulation, following a previous meeting with the Guizhou Market Supervision Administration [4]. Group 3: Industry Impact - Hotel operators expressed satisfaction with the regulatory actions against Ctrip, as they believe the platform has been profiting excessively at their expense [4][5]. - The regulatory body has imposed three corrective measures on Ctrip, including revising contract terms, optimizing pricing tools, and establishing a long-term compliance mechanism, which may lead to a restructuring of operational costs [4]. Group 4: Pricing Practices - Ctrip's "pricing assistant" tool has been criticized for automatically adjusting hotel prices without consent, often leading to lower prices that harm hotel profitability [22][31]. - The tool operates by monitoring competitor prices and adjusting hotel rates accordingly, which has led to complaints from hotel owners about loss of pricing autonomy [22][25]. - Many hotel operators have reported that the pricing assistant can change rates multiple times a day, creating significant operational challenges [22][25]. Group 5: Market Position - Ctrip holds a dominant position in the hotel and travel market, with a GMV market share of 56%, indicating that over half of the market transactions occur through its platform [34]. - The platform's strong market presence allows it to exert significant pressure on hotel operators, who feel compelled to comply with its pricing and commission structures [34].